Nicole Hayes
Forest Town,Nottinghamshire
Summary
Highly skilled professional with expertise in time management, communication, and public speaking. Demonstrates calmness under pressure and excels in team building and independent work. Committed to promoting the Mission, Vision, Values, and Core Principles of the workplace while adhering to all Health and Safety requirements.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
Work history
Senior Administrative Assistant
King Edward Primary School
Mansfield, Nottinghamshire
04.2015 - Current
- Facilitated communication between departments to ensure seamless workflow and project coordination.
- Managed scheduling and calendar appointments for senior executives to optimise time management.
- Assisted in preparation of reports and presentations to support decision-making processes.
- Maintained filing systems and databases to ensure accurate record-keeping and information retrieval.
- Supported onboarding process for new employees by coordinating training sessions and resources.
- Collaborated with team members on various administrative tasks to foster a productive work environment.
- Increased office efficiency by organising and maintaining filing systems.
- Orchestrated team building activities, improving workplace morale.
- Liaised with clients to ensure high levels of customer satisfaction.
- Improved document management by digitising paper files.
- Handled sensitive documents, ensuring confidentiality and privacy maintained.
- Assisted in new hire orientation to integrate employees smoothly into company culture.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Scheduled meetings, conferences and appointments.
- Arranged supplies, documents and spaces for meetings.
- Screened incoming phone calls and relayed detailed messages.
- Photocopied and printed presentations and reports for meetings.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Sourced and ordered office supplies within allocated budget.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Managed correspondence and communications, ensuring timely responses to inquiries.
- Trained new staff members on office protocols and administrative procedures thoroughly.
- Facilitated problem resolution for improved client relations.
- Coordinated meetings to facilitate seamless communication and planning.
- Updated record keeping systems for more accurate data tracking.
Play Worker
Tree House O.O.S.C
Mansfield, Nottinghamshire
03.2014 - 03.2016
- Facilitated engaging play activities for children to promote social skills and creativity.
- Supervised groups of children ensuring safety and adherence to established guidelines.
- Developed inclusive play environments that catered to diverse needs and abilities.
- Collaborated with parents and guardians to support children's development and wellbeing.
- Implemented behaviour management strategies to resolve conflicts and foster positive interactions.
- Organised recreational events and themed activities to enhance children's play experiences.
- Trained and mentored new staff members in playwork practices and safety protocols.
- Evaluated and adapted play programmes based on feedback and observed children's interests.
- Coordinated special events like holiday parties to create celebratory moments for both kids and their families.
- Implemented creative arts and crafts projects to encourage self-expression and creativity in children.
- Tailored activities to individual needs, ensuring inclusive participation from all members of the group.
- Initiated outdoor exploration trips, encouraging curiosity about nature in young minds.
- Maintained safe and secure environment for children through vigilant monitoring of playground activities.
- Prepared nutritious snacks for healthy eating habits promotion amongst the children.
- Conducted informal assessment methods to track growth and development in key areas.
- Managed challenging behaviour effectively, fostering a supportive atmosphere within the playgroup setting.
- Organised daily activities schedule to provide structured routine for children.
- Created fun, educational games for improved cognitive development in children.
- Improved social skills amongst the group with collaborative games and team-building exercises.
- Fostered positive relationships with parents to ensure consistent communication regarding child's progress and behaviour.
- Facilitated story-telling sessions to cultivate a love of literature and reading from an early age.
- Ensured clean play area by regularly tidying up after each activity session.
- Encouraged physical activity through sports-based games, reinforcing importance of fitness from a young age.
- Provided emotional support during times of distress, promoting mental well-being of all attendees.
- Developed strong rapport with children by actively engaging in creative play and learning activities.
- Established stimulating learning environments, enhancing children's interest in education.
- Dealt with injuries and emergencies promptly and efficiently.
- Confidently communicated with colleagues and children.
- Provided healthy, safe and secure play spaces.
- Led games and supervised children between ages of 4-14 years old.
- Adhered to health and safety regulations and best practices regarding child safeguarding, escalating related concerns to Senior Play Worker.
- Developed positive relationships with young people, parents and professionals.
- Looked after upset or unwell children, providing emotional support.
- Kept confidential all matters related to children, staff members and management or operational issues.
- Created and maintained safe, creative and stimulating environment for children's play.
Playworker
Tree House
Mansfield, Nottinghamshire
06.2000 - 03.2014
- Assisted children in engaging in creative activities and play-based learning experiences.
- Supported development of social skills by facilitating group play and collaborative tasks.
- Monitored children's behaviour to ensure safety and adherence to established guidelines.
- Organised and maintained play equipment to promote a safe and stimulating environment.
- Communicated effectively with parents and guardians regarding children's progress and activities.
- Implemented inclusive practices to accommodate children with diverse needs and backgrounds.
- Collaborated with colleagues to plan and deliver themed activities and events for children.
- Encouraged positive interactions among children to foster friendships and cooperative play.
- Prepared nutritious snacks for healthy eating habits promotion amongst the children.
- Coordinated special events like holiday parties to create celebratory moments for both kids and their families.
- Tailored activities to individual needs, ensuring inclusive participation from all members of the group.
- Conducted informal assessment methods to track growth and development in key areas.
- Facilitated story-telling sessions to cultivate a love of literature and reading from an early age.
- Improved social skills amongst the group with collaborative games and team-building exercises.
- Ensured clean play area by regularly tidying up after each activity session.
- Developed strong rapport with children by actively engaging in creative play and learning activities.
- Assisted in developing conflict resolution skills amongst peers via role-play techniques.
- Implemented creative arts and crafts projects to encourage self-expression and creativity in children.
- Established stimulating learning environments, enhancing children's interest in education.
- Maintained safe and secure environment for children through vigilant monitoring of playground activities.
- Created fun, educational games for improved cognitive development in children.
- Encouraged physical activity through sports-based games, reinforcing importance of fitness from a young age.
- Provided emotional support during times of distress, promoting mental well-being of all attendees.
- Managed challenging behaviour effectively, fostering a supportive atmosphere within the playgroup setting.
- Organised daily activities schedule to provide structured routine for children.
Education
GCSEs - English x 3, Maths, Science x2 , P.E. , Spanish, CDT, General Studies
The Garibaldi School
Mansfield, Nottinghamshire 09.1994 - 07.1999
Harm and Abuse
Hays Training
Nottingham 09.2025 - 09.2025
Sexual Harassment
Hays Training
Nottingham 09.2025 - 09.2025
Safeguarding and Child Protection
Hays Training
Nottingham 09.2025 - 09.2025
Equality and Diversity Training
Hays Training
Nottingham 09.2023 - 09.2023
First Aid
MTR Paediatric First Aid
Mansfield, Nottinghamshire 01.2024 - 01.2027
Skills
- Time management expertise
- Calm under pressure
- Communication skills
- Public speaking
- Team building
- Able to promote the Mission, Vision, Values and Core Principles of place of work
- Support team members
- Work as directed
- Relationship-Building competence
- Delegation proficiency
- Microsoft office suite proficiency
- Recruitment and onboarding process
- Employee training implementation
- Time management expertise
- Decision-Making prowess
- Conflict resolution techniques
- Database management
- Meeting facilitation
- Document preparation
- Adhere to all Health and Safety requirements
- Able to work independently
- Microsoft office mastery
Affiliations
- Reading
- Travelling
- Going to the cinema
- Photography
Accomplishments
- Equality and diversity,
- Child protection,
- Behaviour management,
- Sexual harassment.
References
References available upon request.
Timeline
Harm and Abuse
Hays Training
09.2025 - 09.2025
Sexual Harassment
Hays Training
09.2025 - 09.2025
Safeguarding and Child Protection
Hays Training
09.2025 - 09.2025
First Aid
MTR Paediatric First Aid
01.2024 - 01.2027
Equality and Diversity Training
Hays Training
09.2023 - 09.2023
Senior Administrative Assistant
King Edward Primary School
04.2015 - Current
Play Worker
Tree House O.O.S.C
03.2014 - 03.2016
Playworker
Tree House
06.2000 - 03.2014
GCSEs - English x 3, Maths, Science x2 , P.E. , Spanish, CDT, General Studies
The Garibaldi School
09.1994 - 07.1999