Nicole Gralak
Stroud
Summary
Proficient in administrative procedures, time-management, and performance monitoring. Demonstrated ability to handle invoicing efficiently. Offering strong foundation in leadership, team collaboration, and problem-solving. Knowledgeable about customer service, conflict resolution. Ready to use and develop communication, organisational, and decision-making skills.
Overview
6
6
years of professional experience
Work history
Sales assistant
Motortrade
Chesterfield
03.2025 - 08.2025
- Handled all paperwork related to new car sales meticulously, ensuring compliance with regulations.
- Implemented innovative sales tactics, driving significant growth in new car sales.
- Ensured compliance with all legal requirements related to car sales operations.
- Delivered outstanding after-sales care through regular communication with customers.
- Ensured timely and high-standard completion of vehicle preparation
Sales Advisor
Motor Parts Direct
Chesterfield
01.2025 - 03.2025
- Collaborated effectively with team members to meet sales targets.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Completed customer orders with speed and accuracy.
- Demonstrated polite and enthusiastic phone manner to take orders and handle guest queries.
Assistant Manager
Formula One Autocentres
Nottingham, East Midlands
01.2024 - 01.2025
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Maintained appointment diary for smooth workflow with an average of 25 customers a day.
- Created a positive work environment, resulting in higher employee morale.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Handled stock control duties diligently preventing overstocking or shortages.
- Provided support to manager during audits, ensuring accurate reports.
- Managed daily operations to ensure smooth running of the shop floor.
- Handled phone calls, managed queries professionally.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
Sales Advisor
Euro Car Parts
Waleswood , Sheffield
05.2023 - 01.2024
- Placed customer orders, providing guidance on product delivery timeframes.
- Increased sales through effective negotiation and persuasion techniques.
- Handled high-volume telesales enquiries within call-time targets.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
- Reviewed customer history to recommend appropriate products and services.
Warehouse Worker
Euro Car Parts
Wokingham
02.2020 - 05.2023
- Performed manual lifting tasks responsibly, minimising risk of injury on the job site.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Checked incoming shipments, verifying accuracy against invoices or orders.
- Prepared warehouse spaces for audit, ensuring orderly access to stock and supplies.
- Handled customer returns professionally, ensuring satisfactory resolutions were reached.
- Picked and despatched high-volume orders accurately.
Education
GCSEs -
Cox Green Secondary School
Maidenhead, Windsor and MaidenheadSkills
- Conflict Resolution
- Task prioritisation
- Administrative procedures
- Performance monitoring
- Stock control
- Positive attitude
Languages
Polish
Affiliations
- Baking
- Volunteer work for car clubs
- Dog walking
Timeline
Sales assistant
Motortrade
03.2025 - 08.2025
Sales Advisor
Motor Parts Direct
01.2025 - 03.2025
Assistant Manager
Formula One Autocentres
01.2024 - 01.2025
Sales Advisor
Euro Car Parts
05.2023 - 01.2024
Warehouse Worker
Euro Car Parts
02.2020 - 05.2023
GCSEs -
Cox Green Secondary School