Nicole Gibb

• Provide administrative support to a team of 16 professionals within the acquisitions department.
• Conduct detailed research on potential UK sites for mobile phone mast installations, supporting site acquisition and development planning.
• Maintain accurate and up-to-date records of site information, contact details, and land ownership/title data.
• Ensure all documentation is organised, accessible, and consistently updated to support efficient decision-making.
• Support the wider team by improving data accuracy, record management, and overall workflow efficiency.
• Managed incoming calls from clients and stakeholders with professionalism. and overseeing whatsapp/online enquiries.

• Managed invoicing and credit control using Sage, ensuring accurate financial records and timely processing of payments.
• Coordinated meetings, site visits, and diary appointments for management and project teams.
• Issued, maintained, and updated electronic project drawing files, ensuring accurate document control throughout project lifecycles.
• Organised and coordinated monthly Continuing Professional Development (CPD) seminars for staff.
• Handled incoming correspondence, resulting in timely responses and decision-making.
• Acted as the primary point of contact for clients, architects, and contractors, maintaining effective communication throughout all stages of project delivery.
• Maintained the company holiday management system and ensured employee records were kept up to date.
• Worked alongside HR using Peninsula to support the implementation and updating of HR policies and procedures.
• Managed office supplies, petty cash, and administrative resources to support the efficient day-to-day running of the office.
• Maintained accurate filing systems and company records, ensuring documentation was organised, secure, and easily accessible.
• Facilitated staff training sessions to enhance productivity and job satisfaction.
• Liaised with IT department to rectify technical issues promptly.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.

• Ensured accuracy and currency of company records through thorough documentation review and compliance with procedures.
• Coordinated with tenants, contractors, and colleagues to resolve enquiries and deliver effective administrative support.
• Handled incoming telephone calls and responded to enquiries professionally.
• Demonstrated strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Streamlined technical drawing management by issuing, filing, and revising documents, providing contractors with access to the latest approved versions.
• Maintained and updated drawing registers to ensure accurate document control.
• Printed and distributed drawings and documentation for site personnel.
• Worked as part of a team of six across office and site operations, supporting the smooth delivery of construction projects.

• Managed high volumes of inbound customer calls, delivering prompt and effective responses to enquiries.
• Resolved customer concerns and complaints, ensuring satisfaction and fostering loyalty.
• Managed and resolved customer complaints efficiently to maintain satisfaction. – Managing and resolving customer issues in a calm and efficient manner.
• Provided professional customer support to enhance satisfaction. – Delivering professional support and ensuring customer satisfaction.
• Handled customer enquiries clearly and effectively over the phone to ensure understanding. – Handling customer enquiries clearly and effectively over the phone.
• Identified customer needs through active listening and offered tailored solutions to enhance experience. – Identifying customer needs and finding appropriate solutions.
• Worked effectively under pressure to meet performance targets and strict deadlines.
• Collaborated with team members to achieve departmental objectives and maintain high service standards.
• Prioritised tasks effectively to optimise workflow and meet deadlines. – Prioritising tasks and working efficiently to meet deadlines.
• Processed amendments to insurance policies accurately while adhering to company procedures. – Processing amendments accurately while following company procedures.
• Ensured accuracy in processing policy changes through careful attention to detail. – Ensuring policy changes were completed correctly.
• Responded to difficult situations calmly, gained trust of aggrieved customers.
• Working under pressure – Maintaining performance in a fast-paced, high-volume call centre environment.
• Processed amendments to insurance policies while ensuring accuracy and compliance.

Guided customers in product selection and enquiries, enhancing shopping experience and ensuring high customer satisfaction.

• Identified customer needs and preferences to provide tailored advice, creating additional sales opportunities.
• Resolved customer queries and complaints professionally and efficiently.
• Collaborated with 8-member retail team to deliver excellent customer service and exceed store performance targets.
• Operated tills accurately and efficiently, helping to reduce customer waiting times during busy periods.
• Conducted daily inventory checks, maintaining accurate stock levels and supporting effective stock management.
• Collaborated with colleagues to maintain store standards, support daily operations, and meet business objectives.
• Built strong relationships with regular customers for repeat business.
• Identified customer needs and preferences to provide tailored advice, creating additional sales opportunities.