Nicole Ganci

Key responsibilities

• Delivered consistently high standards of customer service while following company service procedures and standards.
• Successfully completed weekly mystery diner assessments, ensuring excellent service and positive customer experience.
• Worked across hosting, waitressing and bartending, demonstrating flexibility and ability to work effectively across different areas of restaurant.
• Welcomed guests, checked reservations and efficiently managed queues for walk-in customers.
• Used SevenRooms reservation system on iPad to manage bookings accurately and seat customers efficiently.
• Greeted and seated guests, explained daily specials and provided information about the menu.
• Asked customers about allergies and dietary requirements and communicated these clearly to waiting and kitchen staff.
• Explained different menu options and steak cuts, helping customers make informed choices.
• Provided table service, including taking orders, serving food and drinks, clearing tables and responding to customer requests.
• Handled customer complaints professionally, resolving issues and coordinating with kitchen staff when food needed to be replaced.
• Assisted behind the bar, including preparing drink batches and maintaining a clean and organised bar area.
• Worked effectively in a busy, fast-paced steakhouse environment, maintaining accuracy and professionalism under pressure.
• Communicated effectively with colleagues across the front of house, bar and kitchen teams.

Key responsibilities

• Taking food and drink orders from customers, ensuring accuracy and attention to detail.
• Handling payments. (cash/card)
• Providing a friendly, attentive and professional service to all guests.
• Communicate to the kitchen and bar staff to ensure orders are prepared and delivered in a timely manner.
• Handle customer queries and resolve any issues. (e.g. missing items, complaints, dietary requirements)
• Maintain cleanliness and organisation of the service area.
• Set up tables and ensure they are ready for service.
• Assist with hosting duties when required. (e.g. welcoming guests, showing them to their tables, managing reservations.)
• Walking through the menu for guests and making recommendations.

Skills gained

• Excellent communication and customer service skills.
• Ability to work under pressure and stay organised.
• Team work and problem-solving.
• Knowledge of food and beverage service.

Key responsibilities

• Serve food and drinks to guests in a fast paced and professional environment.
• Ensure the correct type of service is provided for different events and guests. (e.g. VIP, corporate, stadium, or private functions.)
• Prepare the box/area allocated in advance (e.g. set up, stock and cleanliness.)
• Maintain high standards of customer service and represent the venue professionally.
• Work at Chelsea stadium. (match days, hospitality events) and at Lyndora's private and corporate events.
• Work long shifts, including evenings, weekends and match days.

Skills gained

• Experience in high end hospitality and event service.
• Ability to work under pressure and in busy environments.
• Flexibility and adaptability.
• Strong team collaboration and professionalism.

Key responsibilities

• Greet and serve customers in a friendly and professional manner.
• Take accurate food and drink orders.
• Bringing dishes and drinks to the tables and ensure customers have everything they need.
• Handling both card and cash payments.
• Keep the dining area clean and tidy and presentable throughout the shift.
• Assist with clearing tables and resetting them.
• Collaborated with kitchen staff to ensure order accuracy.
• Met special dietary requests with careful preparation and presentation of dishes.
• Provided recommendations on specials or seasonal offerings for increased sales revenue.

Key responisbilities

• Ordered and stocked beverage supplies, maintained availability of popular drinks.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Ensured compliance with health regulations through effective cleaning practices in the dining area.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Set tables, ensuring a comfortable environment for customers.