Nicole Fitzgerald
Summary
Highly proficient and adaptable Administrator with extensive experience in facilities coordination and office administration, eager to contribute to team success in business support roles. Demonstrates strong
organizational and communication skills while effectively collaborating with departments and vendors.
Skilled in managing administrative tasks, coordinating events, and providing exceptional customer service.
Committed to maintaining a professional work environment, streamlining office operations, and delivering
reliable support across diverse functions.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Facilities Assistant
Revvity
01.2020 - Current
- Streamline maintenance tracking and resolution using a helpdesk system and actioning to the appropriate area.
- Establish and manage preventative maintenance schedules for facilities' mechanical systems
- Enhance office environment by maintaining office supplies, and cleanliness.
- Adapt to business needs by covering Reception tasks on sickness and annual leave.
- Foster smooth service operations by liaising with regular suppliers and assisting on-site contractors
- Facilitate seamless onboarding of new hires by collaborating with HR and providing building tours and IT setup
- Support of Health and Safety functions by conducting regular testing on Health and Safety equipment and organising the hire of First Aiders when required, arranging training & updating records where needed.
- Process purchase orders, manage contract agreements, and resolve invoice issues with Accounts
- Assist Facilities Manager in executing building projects and office relocations.
- Manage building access for employees, conduct monthly access audits, and provide after-hours support
- Functioned as a key holder, providing dependable on-call support for after-hours assistance
- Assist staff with document archiving and collaborate with Quality Control for accurate record-keeping.
Facilities Coordinator
MUFG Securities EMEA plc
06.2018 - 12.2019
- Expedited helpdesk responses by promptly answering calls and emails, and assigning tasks efficiently.
- managed and maintained building Access Control systems for all visitors, staff and contractors, inclusive of regular reporting to the wider business for compliance purposes.
- Scheduled and conducted regular DSE assessments, communicating with EHS manager & organising follow-up actions where needed.
- Conducted regular vendor meetings to address concerns and maintain service quality relating to SLA's.
- • Maintained up-to-date facilities data systems to ensure accurate information
- Supported various business areas, including HR event setups, mailroom, and reception cover
- Conducting of building inspections and actioning issues.
- Organising out-of-hour working for staff, ensuring communication with other departments for efficiency.
- Oversaw pre-planned contractor works for alignment with processes.
Front of House Receptionist
MUFG Securities - City of London
07.2017 - 06.2018
- Effortlessly built rapport with visitors and internal customers
- Managed reception area, ensuring high presentation standards at all times
- Operated a high volume switch-board, directing calls to relevant departments
- Screening and announcing calls to ensure safety and security
- Acted as main point of contact for external enquiries in person, by phone and via email
- Screened and verified visitor IDs, maintaining security of personnel and office environment
- Acted as a fire warden, ensuring areas are checked thoroughly and communication to relevant teams are met efficiently
- Coordinating large and small event bookings for internal and external functions, booking catering, AV equipment, visitor passes and hospitality staff are available.
Retail Sales Associate
Claudie Pierlot, Harrods
02.2016 - 06.2016
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable advice to customers
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management
- Maintained a high level of professionalism and customer service at all times
- Resolved customer complaints and process issues with proactive problem-solving skills.
Hospitality Staff Member
Winter Wonderland - Hyde Park, London
11.2015 - 01.2016
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift turnaround of orders
- Warmly greeted visitors upon arrival to create a welcoming atmosphere
- Assisted customers with menu selection, offering knowledge of current special items and personal recommendations
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas
- Adhered to a 'first in, first out' system for ensuring food and drinks are kept within their expiry times to maintain a quality service product.
Sales Associate (Tax and Duty Free)
Harding Retail
10.2014 - 01.2016
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service
- Monitored display stock levels, replenishing for consistently well-stocked sales floor
- Updated product labelling and promotional pricing
- Created attractive product displays to enhance customer engagement and boost sales
- Providing additional duties as a H&S Stairway guide to all members on board
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice
- Built lasting relationships with clients through customer service interactions
- Ensured deliveries are taken in and removed from the gangway with short time constraints during the Ships 'turnaround' days.
Server Assistant
Four Seasons Hotels and Resorts - Whistler, British Columbia
11.2014 - 04.2015
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport
- Thoroughly cleaned dining and waiting areas to maintain guest comfort and hygiene
- Warmly greeted guests upon arrival to create welcoming atmosphere
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays
- Assisted in the back of house to ensure cutlery and crockery area clean and usable for customers.
Education
First Aid at Work -
St John's Ambulance
04.2022 - 04.2025
Higher national diploma: Tourism and Hospitality Business Management - undefined
Grimsby University Centre (University of Hull)
diploma: Art & design - undefined
Grimsby Institute of Further Education
Skills
- Customer service
- Office Management
- Building repair coordination
- Contract management
- Relationship building
Administration
- Microsoft Office
- Purchase Order (PO) processing
- Event planning
- Multi-tasking ability
- Operational support
- Vendor relations skills
Custom
An avid baking enthusiast, I continually seek new challenges and have successfully crafted a delicious apricot and yogurt tray bake as one of my best creations. Yoga, with its calming qualities, has become another favourite pastime, helping me discover newfound strength and inner balance. Additionally, I enjoy embarking on adventure-filled days out, exploring new places, and indulging in leisurely walks and picnics to connect with nature and unwind.
Timeline
First Aid at Work -
St John's Ambulance
04.2022 - 04.2025
Facilities Assistant
Revvity
01.2020 - Current
Facilities Coordinator
MUFG Securities EMEA plc
06.2018 - 12.2019
Front of House Receptionist
MUFG Securities - City of London
07.2017 - 06.2018
Retail Sales Associate
Claudie Pierlot, Harrods
02.2016 - 06.2016
Hospitality Staff Member
Winter Wonderland - Hyde Park, London
11.2015 - 01.2016
Server Assistant
Four Seasons Hotels and Resorts - Whistler, British Columbia
11.2014 - 04.2015
Sales Associate (Tax and Duty Free)
Harding Retail
10.2014 - 01.2016
Higher national diploma: Tourism and Hospitality Business Management - undefined
Grimsby University Centre (University of Hull)
diploma: Art & design - undefined
Grimsby Institute of Further Education
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