Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Nicole Fettin

Basingstoke

Summary

Driven Project Manager with knack for strategic planning and problem-solving. Demonstrated proficiency in team leadership and communication, ensuring seamless project execution. Committed to delivering impactful results that drive organisational success.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work history

Project Management Consultant

MIGSO-Pcubed
01.2023 - Current
  • Project Manager: To deliver CBRN Projects within the Defence sector.
  • CBRN Project Manager specialising in Radiological Delivery for high-profile Defence Programmes. This involves forming & delivering international contracts. My role focuses on managing a RAD-sense specific project, addressing obsolescence management, whilst maintaining in-service products across multiple capability groups.
  • Radiological Project Delivery: lead the end-to-end management of radiological Defence projects ensuring compliance with both US and UK regulations.
  • Produce international contracts between the US and UK Defence Agencies and contractors, ensuring all project milestones, deliverables and terms are met according to international agreements and regulatory frameworks.
  • Act as the primary liaison between the US and UK Government Agencies and Military stakeholders, ensuring effective communication alignment of strategic objectives and resolutions of issues.
  • Ensure all project activities comply with US & UK Defence standards, including radiological safety protocols, environmental regulations, and export controls.
  • Identify, track, assess and mitigate radiological specific risks, ensuring project safety and security with a focus on managing transatlantic regulatory and operational challenges.
  • Manage resources, personnel, and budget to deliver complex projects within the allocated financial constraints, while ensuring the timely delivery of the key project milestones for both US and UK stakeholders.
  • Prepare and present comprehensive project status reports, risk assessments and regulatory compliance documentation for senior stakeholders and government oversight bodies in both countries.

Project Manager

Motorola Solutions
  • Project Manager for the ESN AIR Programme.
  • Owner of the ESN AIR Project plan within the overall ESN Programme Delivery ensuring that all internal, external and inter workstreams and programme dependencies are completed to plan and comply with the contractual requirements are met, mitigated & covered by RAID Governance process.
  • Managing & maintaining the ESN AIR Programmes RAID logs, owning risks, issues, assumptions, and dependencies and ensuring appropriate mitigation and reviews are undertaken with relevant stakeholders internally & externally.
  • Understand and align customer and stakeholder expectations to existing contracts to work to plan and contractual requirements.
  • Collaborating with internal departments to identify interdependencies within the plans and resources accordingly.
  • Managing internal & external escalations at programme board level with ensuring appropriate mitigation strategies are put in place.
  • Working with offshore Product teams (Bangalore & United States) to ensure successful Product integration with external suppliers.
  • Forming / tracking contractual documentation through processes internally & externally to ensure Programme governance is adhered to.
  • Change Control process - as new requirements and scope extension develops, I form initial impact & technical impact assessments to develop a new contract with the external customer & suppliers which is managed as part of my overall programme plan.
  • Strategy development internally which contributes to setting expectations for the delivery team, for when, in line with my programme budget.

Assistant Project Manager

Motorola Solutions
  • Assistant Project Manager on an architectural tooling strategy which focuses on asset management & DCIM (Data Centre Infrastructure Management).
  • Key responsibilities: Analysis & investigation with metrics collection to demonstrate issues to support business case materialization.
  • Business case development to identify the gaps in Asset Management strategy in the overall business.
  • Produce and demonstrate costs Capex & Opex.
  • Owner of the Asset Gen & Sunbird master plan.
  • Managing & collaboration with external suppliers (2 - one offshore).
  • Prioritization management considering internal resources contractual commitments within the wider programme delivery on ESN. (Dependency mapping).
  • Managing a team of architects & tests leads for implementation of tooling.
  • Managing & designing the service wrap documentation to prepare for transition into organization.
  • Design a training plan working with the supplier & internally to showcase the tooling strategy and teach teams how to utilize and use the tool.

Project Management Coordinator

Motorola Solutions
  • Working in the PMO (Project Management office) to support project managers & test teams with overall programme delivery.
  • Key responsibilities: Supporting BSS Senior Project Manager on supplier management with external supplier management.
  • Managing and maintaining internal & external RAID logs.
  • Maintenance of MSP plan for the BSS workstreams (internal / external).
  • Identifying KPIs (Key performance indicators) & CSF's (Customer success factors) within the programme to support collaborative working internally / externally.
  • HP ALM – (test life cycle management tool) Work with the offshore team to ensure all the test data is recorded correctly to ensure that we have traceable test activities. (TRR, - Test Readiness Review, TCR -, Test Completion Review).
  • First line of communication with various stakeholders such as the Home Office and Supplier Ericsson to coordinate meetings, negotiate terms.
  • Remote Access facilitator – Create a streamlined process for the Programme and manage the migration from a previous tool to SharePoint online with automation.
  • Security - Organizing and facilitating Security meetings (Internal / External) to meet Gate Deliverables. (QinetiQ, CC, NCC).
  • Engaging & facilitating IT Health Checks for the ESN Programme to meet contractual obligations of the programme. Working with an external supplier (NCC) to assess and identify IT vulnerabilities & threats within our various systems and environments.
  • Facilitating internal TVM Qualys scans to ensure the health of our systems and environments internally.
  • Restructuring and formatting the programmes security plan on Microsoft Project to meet the requirements of the contract and upcoming activities within the programme. This primarily focused on dependency mapping (Internal, External) & driving & achieving key gate milestones.
  • RAID Meetings – Organizing and facilitating Risks, Assumptions, Issues & Dependencies and maintaining all registers internally and externally in the security workstreams.
  • Governance meetings – With the team, I would host fortnightly governance meetings to ensure that we are complying with the Projects Processes and Procedures addressing continual improvement across the programme.

Account Manager

Soft Cat
11.2018 - 05.2019
  • Company Overview: (Bristol)
  • Working in a highly challenging environment with expert training in Microsoft, Cisco, VMware, Lenovo and other recognised vendors within the IT market.
  • Key responsibilities: Developing a detailed portfolio of trading customers, which entailed large amounts of cold calling, emailing and research on digital platforms such as LinkedIn and social media to expand existing clientele.
  • Project management: designing bespoke IT solutions for small to medium enterprises which specifically capture clients' requirements and expectations.
  • Meeting and liaising with clients on a regular basis, forming trusting, long lasting relationships.
  • Managing your own time / schedules and always hunting for new opportunities in spare time.
  • Meeting KPIs / targets and striving for excellence.
  • Mapping accounts and creating business plans for clients.
  • Adapting to a fast paced, challenging environment.
  • (Bristol)

Customer Service Associate

PFS Web
08.2018 - 11.2018
  • Working within this fast-moving customer services environment my duties included answering the telephone and responding to emails from customers.
  • I would also handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solutions.
  • I was also responsible for processing customer's orders, refunds, or exchanges.
  • Providing customer solutions through a bespoke internal system ‘Kana'.
  • Drafting, planning, and preparing emails, reports, letters and memos for customers.
  • Processing PO's through bespoke internal systems.
  • Arranging collections and liaising with designated courier services to collect and deliver parcels.
  • Telephone operations, inbound and outbound calls.
  • Logistics Management – liaising with DHL, UPS to ensure smooth, on time delivery of products for customers.

Receptionist / administrative assistant

Camp Equinunk & Blue Ridge
06.2017 - 08.2017
  • Company Overview: (USA) Pennsylvania
  • Greeting and welcoming prospective parents / campers.
  • Basic administration, working with Microsoft Package, i.e., Excel spreadsheets and publisher logging details on workers, campers.
  • Ensuring all applications were correct for 2,000 international workers applying for social security in the United States.
  • Designing schedules and organizing trips for staff on days off.
  • Telephone operation, answering all enquiries and providing solutions to issues.
  • Responding to emails.
  • (USA) Pennsylvania

Receptionist/Administrative assistant/Bar Assistant

The Madeira Hotel
07.2016 - 10.2016
  • Company Overview: Falmouth
  • Basic Administration within the hotel environment, making use of the entire Microsoft Package I.e., Excel, Word, Publisher which enabled a visual analysis of figures, profit, and revenue.
  • Managing third party booking system ‘Booking.com' and dealing with hotel bookings through the bespoke system.
  • Providing exceptional customer service.
  • Ensure all customer needs are met on the same day if possible.
  • Encouraging and taking bookings via telephone.
  • Offering advice, directions, and any additional support to guests to ensure their stay is enjoyable.
  • Creating and maintaining spreadsheets and important contractual head office documents.
  • Falmouth

Sales Assistant / Visual Merchandiser

Debenhams
07.2013 - 05.2015
  • Company Overview: Basingstoke
  • Dressing room duty: - Ensuring cleanliness is maintained & escalating issues such as theft to security.
  • Promoting and selling store cards to a variety of customers at Debenhams Basingstoke.
  • Responsible for receiving deliveries, picking, counting, and pricing & stock takes.
  • Visual merchandising – working to the brief provided by head office and implementing the visuals using fixtures, and dresswear.
  • Ensuring stock levels are maintained on the shop floor.
  • Managing the customer's financial transactions through cash & chip & pin.
  • Basingstoke

Education

Television, Film, Radio -

Queen Mary's College
Basingstoke, Hampshire
01.2013 - 01.2015

Television & Directing -

Falmouth University
Falmouth, Cornwall
09.2015 - 06.2018

Skills

  • JIRA
  • CP&F
  • P6
  • Microsoft Project
  • MS 365
  • SAFe Certified Scrum Master
  • Prince 2 Agile Certified
  • Product knowledgeability
  • Team Leadership
  • Business development
  • Issue resolution
  • Relationship-building and management
  • Change implementation
  • Agile project management
  • Contract negotiation
  • Cultural awareness

Custom

  • SaFe Scrum Master Certified
  • Prince 2 Agile Foundation Certified
  • ITIL 4 Foundation Certified
  • Mental Health First Aider (St Johns Ambulance)
  • Women’s Business Council (Motorola Solutions)
  • Equinox Framework STEAM Ambassador
  • STEM Ambassador with STEM Learning UK

Timeline

Project Management Consultant

MIGSO-Pcubed
01.2023 - Current

Account Manager

Soft Cat
11.2018 - 05.2019

Customer Service Associate

PFS Web
08.2018 - 11.2018

Receptionist / administrative assistant

Camp Equinunk & Blue Ridge
06.2017 - 08.2017

Receptionist/Administrative assistant/Bar Assistant

The Madeira Hotel
07.2016 - 10.2016

Television & Directing -

Falmouth University
09.2015 - 06.2018

Sales Assistant / Visual Merchandiser

Debenhams
07.2013 - 05.2015

Television, Film, Radio -

Queen Mary's College
01.2013 - 01.2015

Project Manager

Motorola Solutions

Assistant Project Manager

Motorola Solutions

Project Management Coordinator

Motorola Solutions

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Nicole Fettin