Nicole Fagan
Belfast
Summary
Dynamic sales professional with extensive expertise in customer relationship management and motivational leadership. Proven track record in target attainment strategy, staff coaching, and business acumen. Adept at planning promotional events, handling cash, and utilising point of sale systems to drive sales success. Excellent verbal communication skills enhance ability to build strong client relationships and achieve business goals.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Counter Manager
Origins
Belfast
09.2015 - 04.2025
- Developed effective strategies to meet sales targets successfully.
- Handled daily administrative duties efficiently resulting in organised workflow.
- Managed stock and inventory for smooth operations.
- Implemented promotional activities leading to increased product visibility and sales growth, e.g. 'Yoga in the Dome', the mushroom farm and Fathers Day barber.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Trained new staff members, improving overall team performance.
- Set sales goals and motivated team to meet them.
- Offered instruction, coaching and motivation for enhanced team morale.
- Built strong relationships with customers for repeat business.
- Remained up-to-date on new products and trends to promote increased sales.
- Provided staffing support to undermanned departments when customer traffic was light.
- Positive working relationships with the store management
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
Business Development Executive
Club Marketing Services
10.2014 - 09.2015
- Responsible for daily running of the office, answering phones, organising queries and general office duties
- Managing the member benefit scheme for clients and dealing with any queries or complaints
- Researching the market place and contacting new venues to provide offers and discounts for the members
- Maintained updated knowledge of industry trends through continuous learning and professional development.
- Daily maintenance and editorial duties of the company website
- Proficient with Microsoft Excel and Microsoft Word
- Organising databases and client files
Customer Service & Marketing Advisor
Lifeandlooks
04.2012 - 10.2014
- Solely responsible for all customer service duties, consisting of queries, complaints and problem resolution.
- Coordinated successful product launches to enhance brand recognition.
- Streamlined processes, reducing inefficiencies in the marketing department.
- Boosted brand visibility by implementing innovative marketing strategies.
- Enhanced online presence by optimising website SEO.
- Competent with graphic design using Adobe Photoshop software
- Editorial duties over all marketing material including banners, marketing emails and in store point of sale
- Responsible for order fulfilment, involving picking, packing and despatching online orders
- Buyer and stock management for premium brands
- Internal and external communications for customers and staff
E-Commerce Assistant
Lifeandlooks
09.2010 - 04.2012
- Developed online marketing and advertising skills
- Responsible for order fulfilment, involving picking, packing and despatching online orders
- Website maintenance and development which ranged from listing products and writing product descriptions to taking high resolution product images and uploading banners for display on the website
- Warehouse duties including stock management, accepting and checking deliveries and keeping the warehouse tidy
Company CEO
Orchard Fresh Fruit & Veg
10.2009 - 08.2010
- Daily running of the company
- Established new partnerships for increased market penetration.
- Retailing and purchasing dealing with all customers and suppliers
- Creation of sales invoices and purchase ordering
- Good knowledge of purchase and sales ledgers and all aspects of credit control
- Monthly reconciliation of sales
Sales Assistant
Decleor
Debenhams
11.2008 - 11.2009
- Sales working to daily targets
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Collaborated with sales managers to meet target quotas.
- Liaison with senior management on a regular basis
Senior Therapist
Geraldine McGuigan’s Beauty Salon
06.2007 - 11.2008
- Provided bespoke skincare advice to clients, improving their skin health.
- Improved sales of beauty products through personalised recommendations to clients.
- Offered expert nail care services including manicures and pedicures, enhancing overall customer experience.
- Managed appointments for optimal efficiency.
- Maintained stringent hygiene standards within the treatment area, ensuring client safety.
- Ensured compliance with all relevant health and safety legislation in the salon environment.
- Trained junior therapists in advanced beauty therapy techniques, enhancing team skills set.
- Led team by example to promote company, treatments and products to customers with professionalism.
- Attended training to deliver range of professional treatments offered by salon.
- Led daily beauty therapy operations by expertly managing team of 5.
- Coordinated promotional events for new product launches, increasing brand awareness among clients.
- All beauty treatments and customer service duties
- Appointment schedule management for all staff members
- Assisted in managing stock levels of skincare products and supplies to avoid disruption in service delivery.
- Provided high quality holistic beauty treatments to meet and exceed spa's criteria.
Education
CIDESCO International Beauty Diploma -
Bronwyn Conroy
Belfast 09.2001 - 07.2002
A Levels - Business, Sociology
North Down & Ards Institute
09.1999 - 06.2001
GCSE - 9 GCSE grades A-C, including an A in Maths and a B in English
Our Lady & St Patricks College Knock
Skills
- Sales expertise
- Customer relationship management
- Excellent verbal communication
- Staff coaching
- Business acumen
- Motivational leadership
- Cash handling
- Promotional events planning
- Point of sale systems
- Target attainment strategy
Affiliations
- Supporting community charity events
- Listening to and attending live music
Timeline
Counter Manager
Origins
09.2015 - 04.2025
Business Development Executive
Club Marketing Services
10.2014 - 09.2015
Customer Service & Marketing Advisor
Lifeandlooks
04.2012 - 10.2014
E-Commerce Assistant
Lifeandlooks
09.2010 - 04.2012
Company CEO
Orchard Fresh Fruit & Veg
10.2009 - 08.2010
Sales Assistant
Decleor
11.2008 - 11.2009
Senior Therapist
Geraldine McGuigan’s Beauty Salon
06.2007 - 11.2008
CIDESCO International Beauty Diploma -
Bronwyn Conroy
09.2001 - 07.2002
A Levels - Business, Sociology
North Down & Ards Institute
09.1999 - 06.2001
GCSE - 9 GCSE grades A-C, including an A in Maths and a B in English
Our Lady & St Patricks College Knock
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