Nicole Dodd
Bardon Mill,Northumberland
Summary
Results-driven Business Professional with strong organisational skills and expertise in project management and event coordination. Proven experience in prioritising and delegating tasks to meet company goals. Strong communicator with a track record of effectively resolving issues and managing client expectations. Committed to enhancing leadership capabilities and contributing to impactful team projects.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
Work history
Freelance Finance Manager
NDAS
2025.05 - 2026.02
- Assist CEO in strategic decision-making as a senior management team member
- Manage monthly bookkeeping to ensure accuracy and compliance
- Monitor budget performance and created reports
- Prepare financial reports for finance sub group and board meetings to support informed decision-making
- Freelance financial management
Bar & Restaurant Manager
The Bowes Hotel
2024.02 - 2026.02
- Managed staff across FOH accommodation & kitchen along with ordering stock serving customers & cooking
- Managed on-site activities and staff
- Organised regular events, driving community engagement and increasing patron attendance
- Managed social media presence and supplier contracts to enhance pub visibility and operational efficiency
- Maintained management information such as accounts and spend etc.
Office Manager
NDAS
2022.05 - 2024.02
- Handled payroll processes for employees
- Managed charity administration, overseeing database and IT functions to ensure seamless operations
- Processed monthly data and generated reports to inform financial planning
- Prepared budget proposals and funding input for financial evaluations
Initial Response Officer
NDAS
2019.09 - 2022.05
- Coordinated multi-agency communication for referrals and partnership work, enhancing collaborative efforts
- Responded to self/partner/third party referrals and enquiries, ensuring timely support
- Provided administrative support to the delivery and senior management team, assisting with scheduling and documentation.
- Managed social media platforms and maintained databases to ensure accurate communication and information flow.
Fundraiser
Lifespan
2018.05 - 2019.08
- Coordinated fundraising events to engage community and increase donations
- Assisted in planning and executing established annual events for the charity.
- Assisted in fundraising activities for charity focused on palliative care
- Assisted funding manager in preparing grant bids
Senior Project Manager/Team Leader
Panelbase
2012.10 - 2018.05
- Managed 3-person team by monitoring workloads, project status, and providing training
- Communicated with internal and external clients/suppliers to complete project feasibility and proposals
- Communicated with internal and external clients/suppliers to complete project feasibility and proposals
- Ensured timely approval of invoices and timesheets
- Communicating with panellists and providing support regarding any issues with the website or surveys
- The online division of Dipsticks Research Ltd, providing online market research services to various clients
Operations Executive/CATI Supervisor
Dipsticks Research Ltd
2011.10 - 2012.09
- Supervised and monitored CATI staff to ensure alignment with project targets and deadlines
- Processed pay claims, wrote interviewer/supervisor briefs, and prepared interviewer packs to support operational efficiency
- Project management - setting up CAPI projects & monitoring data
- Communicated daily with interviewers and supervisors to schedule work and provide feedback
- Conducted market research for diverse industries and sectors
Trainee Supervisor
Little Chef
2011.09 - 2011.10
- Trained to serve both take out and sit in customers effectively
- Prepared drinks and desserts while providing excellent customer service
- Served meals to customers on the go at a roadside restaurant
- Performed daily maintenance tasks, including cleaning and restocking fresh produce for next shift
Days Out Manager
Skills Holidays
2009.07 - 2011.06
- Managed the Days Out program, identifying and sourcing excursions to enhance customer experience
- Conducted competitor analysis and monitored performance of the Days Out program, tracking year on year sales and profitability
- Liaised with customers to address sales inquiries and resolve complaints, ensuring high satisfaction levels
- Booked and confirmed a wide range of British and foreign excursions for holidays and private groups.
- Trained to put both day excursions and holidays on the booking system used by all of the reservations team and also linked to the internet
- Operated a coach service in Nottingham, providing transport solutions for public and private clients.
Market Researcher
Dipsticks Research
2008.08 - 2008.12
- Conducted market research for a firm located in Hexham, Northumberland
- Conducted telephone research using computer program to gather consumer insights
- Executed field research in Nottingham with paper questionnaires to collect targeted market data
- Input data from market research questionnaires using computer programs to ensure accurate analysis
Field Sales Agent
Stride Marketing
2008.07 - 2008.08
- The sale of private health insurance to the public
- A sales group specialising in private healthcare, Newcastle
Production Assistant
Diffuse LTD
2007.12 - 2008.02
- Contributed creatively to production line processes, enhancing product quality and efficiency
- Contributed to operations at a Bedfordshire-based porcelain lighting company
- Conducted stock taking and managed office processes to ensure accurate inventory levels
- Performed cleaning and clearing tasks in workshop environment
Grocery Assistant
Asda Supermarket
2006.10 - 2007.09
- Contributed to the grocery department by replenishing stock
- Trained in public health and safety requirements to maintain a safe shopping environment
- Worked at Asda Supermarket in Biggleswade, Bedfordshire
Office Experience
Phillip Securities (UK) Ltd
2006.07 - 2006.08
- P.A Working for the Compliance Director – taking phone enquiries, reorganized filing system
- Brief overview of sales system and process
- Stockbrokers in London (Now King & Shaxson Capital Ltd)
Education
BA (Hons) - Business Management
Nottingham Trent University
Nottingham 2008.10 - 2011.07
A-levels - Business Studies B, English Literature B, History D
Samuel Whitbread community College
Bedfordshire 2005.09 - 2008.06
GCSE’s - Information Technology, English, French and German
Samuel Whitbread community College
Bedfordshire 2000.09 - 2005.06
Skills
- IT skills including but not limited to:-
MS Office literate across all programs
T3 Database/booking system
SQL knowledge, daily use & coding
Multiple CRM software
- Flute Grade 5 – Theory & Practical
Volunteer
Director and fundraiser for a local nursery since 2016
References
Available on request
Timeline
Freelance Finance Manager
NDAS
2025.05 - 2026.02
Bar & Restaurant Manager
The Bowes Hotel
2024.02 - 2026.02
Office Manager
NDAS
2022.05 - 2024.02
Initial Response Officer
NDAS
2019.09 - 2022.05
Fundraiser
Lifespan
2018.05 - 2019.08
Senior Project Manager/Team Leader
Panelbase
2012.10 - 2018.05
Operations Executive/CATI Supervisor
Dipsticks Research Ltd
2011.10 - 2012.09
Trainee Supervisor
Little Chef
2011.09 - 2011.10
Days Out Manager
Skills Holidays
2009.07 - 2011.06
BA (Hons) - Business Management
Nottingham Trent University
2008.10 - 2011.07
Market Researcher
Dipsticks Research
2008.08 - 2008.12
Field Sales Agent
Stride Marketing
2008.07 - 2008.08
Production Assistant
Diffuse LTD
2007.12 - 2008.02
Grocery Assistant
Asda Supermarket
2006.10 - 2007.09
Office Experience
Phillip Securities (UK) Ltd
2006.07 - 2006.08
A-levels - Business Studies B, English Literature B, History D
Samuel Whitbread community College
2005.09 - 2008.06
GCSE’s - Information Technology, English, French and German
Samuel Whitbread community College
2000.09 - 2005.06