Summary
Overview
Work history
Education
Skills
Timeline
Generic

NICOLE Dobson

GLASGOW,Glasgow City

Summary

  • Hardworking Stylist with pleasant personality and passion for hairdressing. Focused on building loyal client base by developing and enhancing clients' personal appearances. Knowledgeable in cutting, colouring and styling techniques to meet customer demand.
  • Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
  • Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

18
18
years of professional experience

Work history

Salon Manager

Hot Tanning Salon
Partick, Glasgow, Glasgow City
05.2010 - 06.2023
  • Cultivated an atmosphere of professionalism within salon, leading by example with exceptional personal grooming standards.
  • Offered promos and discounts to attract more clients and increase salon business.
  • Ensured smooth running of salon by effectively managing staff and scheduling
  • Registered and updated client information on database to maintain complete records.
  • Tracked purchases and shelf stock to maintain consistent inventory.
  • Conducted performance reviews for continuous improvement in the team's skills and productivity levels.
  • Maintained high standards of cleanliness throughout salon to ensure pleasant environment for clients.
  • Implemented health and safety regulations rigorously for a safe working environment free from hazards.
  • Received and collected payments from clients to track daily transactions.
  • Conducted evaluations to measure staff progress and performance.
  • Enhanced customer satisfaction with efficient handling of all queries and complaints.
  • Coordinated with maintenance to repair or replace salon equipment.
  • Built strong relationships with clients; provided them personalised attention enhancing their overall experience at the salon.
  • Multi-tasked between front-desk duties, answering phone calls
  • Handled cash transactions, ensuring correct change given and accurate recording of sales data.
  • Coordinated with suppliers effectively; ensured timely deliveries of ordered products.
  • Facilitated payroll tasks to provide wages to staff.
  • Recruited, trained and supervised employees to perform best practices in salon management.
  • Daily banking
  • Regular updated fire information and training

Bar Staff / Cocktail Waitress

Andiamo
Milngavie, East Dunbartonshire
04.2008 - 05.2010
  • Collaborated with bartenders to expedite cocktail preparation and delivery times.
  • Provided excellent customer care, leading to repeat patronage from satisfied customers.
  • Boosted sales with upselling techniques and knowledge of drink specials.
  • Achieved speedy service by efficiently managing multiple tables at once.
  • Served cocktails to guests, ensuring a memorable dining experience.
  • Enhanced customer satisfaction by attentively taking orders and promptly serving cocktails.
  • Maintained bar stocks, replenishing daily as necessary.
  • Ensured compliance with health and safety regulations during all shifts.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Demonstrated strong product knowledge for improved customer recommendations.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Contributed to team success by covering shifts when necessary.
  • Kept calm under pressure during peak hours, maintaining quality service levels.
  • Maintained cleanliness of bar area for a welcoming atmosphere.
  • Upheld high standards of personal appearance and grooming for professional presentation.

Bar Staff

Boulevard Hotel Complex & Nigtclub
Clydebank, West Dunbartonshire
09.2005 - 02.2008
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Maintained bar stocks, replenishing daily as necessary.
  • Handled and moved supplies between stores and bars for restocking and storage.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Cleared counters and disposed of waste and broken glass.
  • Refused drinks service to guests without appropriate proof of age.
  • Worked with bar management to implement and enforce responsible drinking practices.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Restocked bar efficiently during busy periods.
  • Helped organise special events at the bar.
  • Managed bar inventory for efficient operation.
  • Served customers to foster a friendly atmosphere.
  • Ensured customer satisfaction by providing excellent service.

Education

NVQ Level 5 - Hairdressing

West College Scotland
Clydebank
08.2024 -

NVQ Level 4 - Hairdressing

West College Scotland
Clydebank
08.2023 - 06.2024

Skills

  • Hair colouring
  • Highlighting techniques
  • Appointment scheduling
  • Adaptability to trends
  • Patient with customers
  • Good judgement
  • Creative
  • Colour analysis
  • Hair texturing techniques
  • Updo creation
  • Salon hygiene maintenance
  • Customer service excellence
  • Time management
  • Hair extensions
  • Attention to Detail
  • Product knowledge
  • Positive attitude
  • Blow-Drying proficiency
  • Infection control practices

Timeline

NVQ Level 5 - Hairdressing

West College Scotland
08.2024 -

NVQ Level 4 - Hairdressing

West College Scotland
08.2023 - 06.2024

Salon Manager

Hot Tanning Salon
05.2010 - 06.2023

Bar Staff / Cocktail Waitress

Andiamo
04.2008 - 05.2010

Bar Staff

Boulevard Hotel Complex & Nigtclub
09.2005 - 02.2008

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NICOLE Dobson