Nicole Dalisay
Norwich,Norfolk
Summary
Operations-focused team leader driving daily target delivery through consistent service standards and reliable shift execution. Handles customer complaints and enquiries with calm communication and practical problem-solving. Maintains safe, clean work areas and consistent quality across shifts.
Overview
1
1
Language
5
5
years of professional experience
Work History
Shift Runner
Mcdonalds
Norwich, Norfolk
04.2022 - Current
- Achieved service-time and quality targets through disciplined daily follow-through.
- Delivered excellent customer service to maximise engagement and satisfaction levels.
- Engaged customers to understand needs and deliver tailored service that enhanced satisfaction.
- Handled complaints with calm communication and effective problem-solving to resolve issues promptly.
- Resolved customer queries using effective communication and step-by-step guidance.
- Collaborated with team members to meet daily target outcomes and timelines.
- Worked diligently to maintain high standards of performance and dedication to improve operations and outcomes.
- Trained and mentored employees to improve skills and ensure consistent team performance.
- Maintained clean, safe working areas to reduce accident risks consistently.
- Implemented regulatory standards, policies, and guidelines to promote safe working.
- Analysed information, identified issues, and provided clear solutions to problems.
- Resolved issues by analysing information and following agreed problem-solving steps.
Education
GCSEs - English
City College Norwich
Norwich01-2024
Skills
- Cash handling expertise
- Quality control
- Stock management
- Sanitation practices
- Food hygiene
- Time management
- Customer engagement
- Team leadership and supervision
- Conflict resolution
- Communication skills
- Active listening
- Proactive initiative
- Attention to detail
- Initiative taking
- First aid certification
- Attention to Detail
Languages
English
Proficient
C2
Interests
- I spend my days off watching series and movies and spending time with my family
- I love action and horror genre
- I am interested in travelling the world for my bucket list
- I use to play volleyball
- I am a very good cook
Timeline
Shift Runner
Mcdonalds
04.2022 - Current
GCSEs - English
City College Norwich