Nicole Cuthbert
Wakefield
Summary
Accomplished professional with a passion for strategic account planning, relationship building, and revenue maximisation. Proven track record in product launch expertise and implementation of enterprise client onboarding. Adept at driving business growth through innovative strategies and exceptional client management. Career goal: to leverage extensive skills to contribute to a dynamic organisation's success.
Accomplished Account Executive successful at driving growth by identifying and developing sales leads to enhance £2.5 million book of business. Knowledgeable about Electronic Verification products and skilled in cultivating productive customer relationships. Prepared to bring 8 years of account manager experience to a new challenge with room for career advancement and professional growth.
Overview
10
10
years of professional experience
Work history
Account director
SmartSearch
Ilkley
01.2024 - Current
- Created detailed, strategic account plans in collaboration with clients to drive alignment and ensure mutual success.
- Cultivated strong client relationships within a £2.5 million portfolio.
- Achieved 105% of upsell target in 2024, generating £800,000 additional revenue.
- Maintained 98% client retention through proactive engagement and challenge resolution.
- Facilitated high-level negotiations to secure profitable contracts (largest contract being £345,000).
- Managing and owning forecast, updating and managing pipeline utilising HubSpot.
- Collaborated with diverse stakeholders to enhance and expand client relationships.
- Led complex client onboarding, successfully implementing our solutions for Barratt Redrow, largest new business contract (1,000+ users across 29 divisions)
Enterprise Customer Success Manager
SmartSearch
Ilkley
08.2020 - 01.2024
- Promoted trustful relationships with clients, improving retention rates significantly with 100% client retention in 2021.
- Developed and executed a product adoption strategy that drove significant account growth within one year (multiple accounts from 70% up to 212%).
- Recognised as the go-to person for product knowledge and supporting Account Executives by holding workshops on specific topics to help enhance the teams knowledge.
- Managing pipeline, accurately forecasting with detailed next actions to ensure leadership teams have complete insight.
Senior Account Executive
SmartSearch
Ilkley
01.2020 - 08.2020
- Managed larger portfolio of clients worth £500,000.
- Drove increased revenue generation with successful upselling techniques.
- Developed comprehensive business strategies for the maximisation of growth potential.
- Ensured seamless service delivery through efficient project coordination.
Account executive
SmartSearch
Ilkley
11.2017 - 01.2020
- Identified opportunities through company and market research
- Enhanced customer relationships by delivering excellent service.
- Negotiated contracts on behalf of clients, ensuring best possible terms and conditions.
- Managed client portfolios for business growth and expansion.
- Resolved customer issues, ensuring high level of satisfaction.
Waitress
Pizza Express
Leeds, West Yorkshire
10.2015 - 10.2017
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Enhanced guest satisfaction through attentive and prompt service.
- Accommodated special event needs, provided customised services for parties.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Collaborated with kitchen staff to ensure order accuracy.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Provided top-notch service to customers, improved overall dining experience.
Education
A-Levels - Psychology, Business Studies, Media and Performing Arts
Oldham Sixth Form College
Oldham 2012 - 2014
Bachelor of Arts - Digital Media
Bachelor of Arts - Digital Media
Leeds 2014 - 2017
Skills
- Strategic account planning
- Relationship building
- Revenue maximisation
- Product launch expertise
- Implementation of enterprise client onboarding
- Problem Solving
Affiliations
- Cooking
- Gardening
- Socialising
Timeline
Account director
SmartSearch
01.2024 - Current
Enterprise Customer Success Manager
SmartSearch
08.2020 - 01.2024
Senior Account Executive
SmartSearch
01.2020 - 08.2020
Account executive
SmartSearch
11.2017 - 01.2020
Waitress
Pizza Express
10.2015 - 10.2017
A-Levels - Psychology, Business Studies, Media and Performing Arts
Oldham Sixth Form College
2012 - 2014
Bachelor of Arts - Digital Media
Bachelor of Arts - Digital Media
2014 - 2017
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