Nicole Crown
Ipswich,SUFFOLK
Summary
Hardworking leader skilled in coordinating complex schedules and logistics. Possesses exceptional attention to detail and high-level problem-solving skills. Committed to building and supporting high performance teams to meet requirements.
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Experienced professional offering strong communication and teamwork skills. With very high standards and passionate about helping companies to achieve their fullest potential.
Overview
15
15
years of professional experience
Work History
Operational Projects Co-Ordinator
Prettys Solicitors LLP
Ipswich, Suffolk
09.2023 - Current
- Coordinated cross-functional teams to align project tasks with strategic objectives.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Recommended process improvements in project management methodologies to enhance workflow efficiency.
- Led and managed administrative staff to maintain smooth daily operations.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Monitored project budgets for cost-effective resource allocation.
- Liaised with external vendors to secure necessary resources and services.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Streamlined processes to improve and optimise office operations.
- Monitored health and safety measures for guaranteed compliance.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Communicated project progress and challenges to stakeholders for decision-making purposes.
- Developed organisational policies for administrative oversight and internal controls.
HR Manager
Prettys Solicitors LLP
Ipswich, Suffolk
11.2021 - 09.2023
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Recruited, hired and trained new employees to optimise profitability.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Used staff survey findings to implement enhanced working conditions and practices.
- Led high-performing teams and developed organisational leadership capacity.
- Negotiated employment contracts and agreements to attract and secure best industry talent.
- Introduced evidence-based strategies to boost and maintain staff wellbeing, leading to reduced absenteeism.
Executive Assistant and Projects Manager
Prettys Solicitors LLP
Ipswich, Suffolk
01.2020 - 11.2021
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
- Made travel arrangements and booked accommodation for executives.
- Collaborated with admin teams, human resources and finance department on special projects.
- Assigned work to appropriate members of staff on behalf of CEO.
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
- Drafted documents and reports for management review.
- Partnered with management to implement processes and complete special projects.
- Delivered projects on time and under budget through strict implementation and cost controls.
- Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
- Built company reputation by managing and successfully delivering projects.
- Built relationships with stakeholders through outstanding client management skills.
PA to CEO
Prettys Solicitors LLP
Ipswich, Suffolk
05.2016 - 01.2020
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Booked hotels, travel and entertainment for executives and clients. Coordinating arrangements, maintaining strict compliance with budgets and schedules.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Responsible for the firms' Health & Safety and Facilities Management, including supervision of staff with responsibility for their performance and wellbeing.
Senior PA to SBU Lead Partner
BDO UK LLP
Ipswich, Suffolk
09.2014 - 05.2016
- Updated executive diaries with daily appointments, set reminders, and added key details.
- Managed digital mailbox, delivered mail and telephone messages.
- Proofread, formatted and corrected correspondence for office staff.
- Supervision of the Business Support Team across the Ipswich and Norwich offices (approx. 20 employees).
- Anticipated and met wide-ranging business, personal and social needs of busy executive.
- Supported the executive from a personal perspective arranging personal appointments for them and their family members, ensuring the utmost confidentiality and discretion.
PA to General Manager of Logistics
MSC UK Limited
Ipswich, Suffolk
01.2013 - 09.2014
- Handled basic clerical needs to help staff focus on more pressing matters.
- Complete diary, telephone and email management on behalf of the GM.
- Coordinated and secured meetings for management teams, distributing relevant resources ahead of time.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Received and processed staff business expenses, maintaining excellent cash flow and budget management.
- Completed ad-hoc personal errands, including laundry collection, gift ordering and restaurant reservations for well-rounded personal support.
PA to Senior Police Officers
Suffolk Constabulary
Ipswich, Suffolk
10.2009 - 12.2012
- Provision of administrative support to five senior police officers, including diary management, minute taking and dictation.
- Maintained strict confidentiality through careful and correct storage of documentation in line with internal policies.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Demonstrated open communication and collaborated with various teams.
- Kept and maintained accurate filing system for preservation of office information.
- Demonstrated adaptability by taking on ad-hoc tasks.
- Made travel arrangements for officers ensuring necessary documentation such as visas, vaccinations and insurances.
Education
Bachelor of Arts - Business Management
University Campus Suffolk
Ipswich 2006 - 2009
A-Levels -
Farlingaye High School
Woodbridge 2004 - 2006
GCSEs -
Farlingaye High School
Woodbridge 1999 - 2004
Skills
- Exceptional executive administrative support, organisation and schedule management
- Problem solving (chaos calming)
- Building and nurturing effective relationships
- Excellent communication, demonstrating emotional intelligence
- Project management
- Personnel management - performance and wellbeing
- Highly confidential
Affiliations
- Psychology - Currently undertaking an Autism Awareness course
- Yoga
- Greek Cooking
- Reading
References
References available upon request.
Timeline
Operational Projects Co-Ordinator
Prettys Solicitors LLP
09.2023 - Current
HR Manager
Prettys Solicitors LLP
11.2021 - 09.2023
Executive Assistant and Projects Manager
Prettys Solicitors LLP
01.2020 - 11.2021
PA to CEO
Prettys Solicitors LLP
05.2016 - 01.2020
Senior PA to SBU Lead Partner
BDO UK LLP
09.2014 - 05.2016
PA to General Manager of Logistics
MSC UK Limited
01.2013 - 09.2014
PA to Senior Police Officers
Suffolk Constabulary
10.2009 - 12.2012
Bachelor of Arts - Business Management
University Campus Suffolk
2006 - 2009
A-Levels -
Farlingaye High School
2004 - 2006
GCSEs -
Farlingaye High School
1999 - 2004
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