Summary
Overview
Work history
Skills
References
Certification
Timeline
Generic

Nicole Craig

Clydebank,West Dunbartonshire

Summary

Offering strong leadership and problem-solving abilities, combined with effective communication and team collaboration skills. Knowledgeable about managing daily operations and ensuring smooth workflow. Ready to use and develop organisational, multitasking, and customer service skills in any role.

Energetic Shift Manager excelling in team leadership and operational efficiency. Enhanced staff productivity and morale, leading to improved shift performance. Committed to fostering positive work environment and driving continuous improvements.

Confident in leading teams and solving problems to ensure smooth operations, bringing strong leadership skills and ability to manage resources effectively. Skilled in communication and conflict resolution, ensuring positive work environment and seamless shift transitions. Aim to drive productivity and enhance team performance in this role.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Shift manager

McDonald's
Clydebank, Glasgow City
09.2022 - Current
  • Set positive examples for team members by demonstrating quality service.
  • Received and processed cash and card payments accurately.
  • Encouraged professional development and goal setting for all staff.
  • Drove compliance to company standards by reinforcing rules and procedures.
  • Provided one-on-one coaching to employees needing improvement in performance.
  • Ensured health and safety measures in line with company regulations.
  • Managed inventory control, reduced wastage.
  • Resolved customer complaints promptly to maintain high service standards.
  • Oversaw cash management processes, ensured accuracy at end of each shift.

Skills

  • Team leadership and motivation
  • Complaint handling and resolution
  • Health and safety standards
  • Cash handling
  • Customer orientation
  • Cost-reduction strategies
  • Empathetic communication
  • Sanitation and cleaning
  • Customer service skills
  • First Aid certification
  • Time-management
  • Motivational leadership
  • Employee performance reviews
  • Leadership excellence
  • Results-driven
  • Written and verbal communication

References

References available upon request.

Certification

Fist Aid trained.

Timeline

Shift manager

McDonald's
09.2022 - Current
Nicole Craig