Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Catterall

Golborne

Summary

Dedicated professional with a strong background in customer interaction, time management, and policy adherence. Demonstrates exceptional ability to manage time effectively. Committed to leveraging skills to enhance customer satisfaction and operational efficiency.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

Customer service administrator

Sure S Solutions
Golborne
04.2023 - Current
  • Conducted regular audits of customer accounts, ensuring compliance with regulations.
  • Assisted customers with advice regarding their accounts.
  • Taking calls for orders for the business.
  • Trained new employees on company policies and procedures, bolstering performance standards.

Care assistant

Smyths
Golborne
02.2017 - 12.2019
  • Personal assistant duties
  • Personal and domestic every day support


Customer service representative

Speedy Hire
Haydock
01.2015 - 07.2017


  • Enhanced communication channels through regular updates on company policies and promotions.
  • Provided support for increased customer satisfaction.
  • Taking inbound calls from customers who wished to hire goods. Assuring customers received the goods in the time they needed them

Education

GCSEs -

Golborne High
Golborne
09.1999 - 06.2004

NVQ Level 2 - Business and Admin

Wigan and Leigh College
Wigan
09.2005 - 06.2006

Skills

  • Customer interaction
  • Time management
  • Policy adherence

Timeline

Customer service administrator

Sure S Solutions
04.2023 - Current

Care assistant

Smyths
02.2017 - 12.2019

Customer service representative

Speedy Hire
01.2015 - 07.2017

NVQ Level 2 - Business and Admin

Wigan and Leigh College
09.2005 - 06.2006

GCSEs -

Golborne High
09.1999 - 06.2004

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Nicole Catterall