Nicole Catterall
Golborne
Summary
Dedicated professional with a strong background in customer interaction, time management, and policy adherence. Demonstrates exceptional ability to manage time effectively. Committed to leveraging skills to enhance customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Customer service administrator
Sure S Solutions
Golborne
2023.04 - Current
- Conducted regular audits of customer accounts, ensuring compliance with regulations.
- Assisted customers with advice regarding their accounts.
- Taking calls for orders for the business.
- Trained new employees on company policies and procedures, bolstering performance standards.
Care assistant
Smyths
Golborne
2017.02 - 2019.12
- Personal assistant duties
- Personal and domestic every day support
Customer service representative
Speedy Hire
Haydock
2015.01 - 2017.07
- Enhanced communication channels through regular updates on company policies and promotions.
- Provided support for increased customer satisfaction.
- Taking inbound calls from customers who wished to hire goods. Assuring customers received the goods in the time they needed them
Education
GCSEs -
Golborne High
Golborne 1999.09 - 2004.06
NVQ Level 2 - Business and Admin
Wigan and Leigh College
Wigan 2005.09 - 2006.06
Skills
- Customer interaction
- Time management
- Policy adherence
Timeline
Customer service administrator
Sure S Solutions
2023.04 - Current
Care assistant
Smyths
2017.02 - 2019.12
Customer service representative
Speedy Hire
2015.01 - 2017.07
NVQ Level 2 - Business and Admin
Wigan and Leigh College
2005.09 - 2006.06
GCSEs -
Golborne High
1999.09 - 2004.06