Nicole Benjamin
Edgware
Summary
Dynamic professional with a strong foundation in analytical thinking, time management, and project management. Demonstrates exceptional communication and organisational skills, effectively solving problems and fostering team collaboration. Committed to leveraging these competencies to drive successful project outcomes and contribute to organisational growth.
Overview
11
11
years of professional experience
Work history
Assistant Team Manager - Remerch
Lidl
Luton
2023.08 - 2025.08
- Coordinated new merchandising concepts across 100+ stores.
- Updated existing store visios and created new store layouts, ensuring accurate installations.
- Assisted in managing multiple projects simultaneously, demonstrating excellent time management skills.
- Conducted site surveys and range reviews for stakeholders and third-party contractors.
Sales Graduate Management
Lidl
Enfield
2021.09 - 2023.08
- Facilitated smooth business operations by assigning tasks based on staff capabilities.
- Ensured adherence to company standards and compliance requirements in daily operations.
- Performed accurate inventory checks and stocktakes to maintain precise stock level records.
- Supported regional inventory targets through conducting monthly test purchases and audits.
- Managed one of the busiest stores in the country with an average daily footfall of 9000 customers and average weekly turnover of £500k.
Customer Assistant
Marks and Spencer
Brent Cross
2019.09 - 2021.08
- Adapted and worked flexibly across the store and supported colleagues in order to meet customer and business needs.
- Answered customer queries in a polite and friendly manner, leading to increased customer satisfaction.
- Shared knowledge and experience with colleagues to encourage, support and promote the performance of the team.
- Mentored new colleagues on customer service and internal processes.
Customer Service & Sales Representative
Geoffrey Insurance
Whitstable
2017.06 - 2019.06
- Managed inbound sales leads, policy renewals and mid-term adjustments daily within agreed service levels.
- Presented and clearly explained insurance policy options based on customers' needs.
- Won ‘Top Upgrade Seller’ in July and August 2018 by offering additional products and capitalising on up- selling opportunities.
- Developed new ideas to increase customer feedback online via Trustpilot, leading to success in team competitions.
- Followed compliance guidelines and procedures accurately.
Store Colleague
Curry's/PC World
Canterbury
2016.10 - 2017.01
- Continually utilise product knowledge to help customers choose a complete solution that is right for them.
- Support the delivery of the store budget each period, achieving sales, maximising margin on every sale and keeping store discount under target.
Retail Operative
Primark
Watford
2014.06 - 2016.09
- Provided helpful and attentive customer service resulting in positive feedback.
- Processed stock deliveries in-store and ensured accurate order numbers.
- Worked within a team to achieve Primark's Objectives.
Education
BSc. (Honours) - Forensic Science
University of Kent
A-Levels - BTEC Level 3 Extended Diploma in Applied Science (Medical)
Harrow College
06.2015
High School -
Copthall School
Skills
- Analytical thinking
- Time management
- Project management
- Communication skills
- Organizational skills
- Problem solving
- Team collaboration
REFERENCE
Available on request.
Timeline
Assistant Team Manager - Remerch
Lidl
2023.08 - 2025.08
Sales Graduate Management
Lidl
2021.09 - 2023.08
Customer Assistant
Marks and Spencer
2019.09 - 2021.08
Customer Service & Sales Representative
Geoffrey Insurance
2017.06 - 2019.06
Store Colleague
Curry's/PC World
2016.10 - 2017.01
Retail Operative
Primark
2014.06 - 2016.09
BSc. (Honours) - Forensic Science
University of Kent
A-Levels - BTEC Level 3 Extended Diploma in Applied Science (Medical)
Harrow College
High School -
Copthall School