Nicole Balgos
Newcastle upon Tyne
Summary
Compassionate and dedicated individual with a deep background in Health and Social Care and excellent interpersonal skills developed through healthcare and customer-facing roles. Experienced in building rapport, delivering person-centred support, and communicating effectively with individuals from diverse backgrounds.
A reliable and motivated team player with strong organisational skills and a proactive approach to learning, capable of working effectively both independently and as part of a multidisciplinary team. Committed to maintaining high standards of professionalism and contributing positively to healthcare and charitable initiatives.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work history
Radiology assistant
Northumbria Healthcare NHS Foundation Trust
North Shields, Tyne and Wear , North Tyneside
2025.12 - Current
- Coordinated, scheduled, and rearranged patient appointments using clinical management software, helping to optimise clinic efficiency and minimise missed appointments.
- Delivered compassionate, patient-centred care by clearly explaining radiological procedures, promoting dignity, reassurance, and a positive patient experience.
- Maintained strict adherence to data protection and confidentiality policies when handling sensitive patient information and medical records.
- Performed routine cleaning and decontamination of radiology equipment and clinical areas in accordance with infection prevention and control policies, ensuring a safe environment for patients and staff.
Nursing assistant
Northumbria Healthcare NHS Foundation Trust
North Shields , Tyne and Wear
2025.02 - 2025.12
- Provided emotional reassurance and compassionate support to patients and families during periods of distress, demonstrating empathy, professionalism, and effective communication.
- Followed safe working practices and infection prevention protocols, including appropriate use of PPE and waste disposal procedures, contributing to a safe clinical environment.
- Performed clinical observations and delegated clinical tasks, including venepuncture, while accurately recording and maintaining patient information in line with confidentiality and data protection standards.
- Worked collaboratively with nurses, doctors, and the wider multidisciplinary team to ensure safe, effective, and holistic patient care.
Care assistant
HC One
Whitley Bay, North Tyneside
2024.03 - 2024.11
- Provided compassionate personal care support, ensuring residents' comfort, dignity, and wellbeing at all times.
- Assisted residents with daily living activities while promoting independence, confidence, and choice wherever possible.
- Monitored residents' physical and emotional wellbeing, accurately reporting any changes in condition or concerns to senior staff.
- Maintained strict confidentiality and adhered to care standards, policies, and safeguarding procedures to deliver high-quality person-centred care.
Youth leader
Couples For Christ
Newcastle upon Tyne
2016.06 - 2023.08
- Provided support for youths facing challenging situations through compassion and a non-judgemental outlook.
- Assisted in developing varied and stimulating activity programmes by attending training and meetings to identify priorities and areas for improvement.
- Coordinated with the community to organise fundraising activities and volunteer opportunities for youth members, while also facilitating group-building activities to enhance social skills and empathy among peers.
- Promoted fundraising initiatives and social events through social media and community outreach.
Teaching Assistant
Kumon Maths & English
North Shields , Tyne and Wear
2017.07 - 2020.03
- Provided one-to-one and small-group tutoring to reinforce learning across core subjects, helping students build confidence and improve their understanding.
- Assisted with administrative duties, including recording attendance, marking assignments, and maintaining accurate student records.
- Built positive and professional relationships with students, teachers, and parents, contributing to a safe, supportive, and inclusive learning environment.
- Adapted support strategies to meet individual learning needs, helping students remain focused and achieve their educational goals.
Education
Certificate of Higher Education - Integrated Health and Social Care
Northumbria University
Newcastle Upon Tyne 2018.09 - 2021.04
A-Levels - Integrated Health and Social Care
St Thomas More RC Academy
North Shields, North Tyneside 2016.09 - 2018.06
A-Levels - Business
St Thomas More RC Academy
North Shields, North Tyneside 2016.09 - 2018.06
A-Levels - Information Technology
St Thomas More RC Academy
North Shields, North Tyneside 2016.09 - 2018.06
GCSEs -
St Thomas More RC Academy
North Shields, North Tyneside 2013.09 - 2016.06
Skills
- Regulatory compliance
- Deliverance of health and safety policies and hygiene protocols
- Experienced in customer interaction/service
- Consistent work ethic
References
Available upon request.
Timeline
Radiology assistant
Northumbria Healthcare NHS Foundation Trust
2025.12 - Current
Nursing assistant
Northumbria Healthcare NHS Foundation Trust
2025.02 - 2025.12
Care assistant
HC One
2024.03 - 2024.11
Certificate of Higher Education - Integrated Health and Social Care
Northumbria University
2018.09 - 2021.04
Teaching Assistant
Kumon Maths & English
2017.07 - 2020.03
A-Levels - Integrated Health and Social Care
St Thomas More RC Academy
2016.09 - 2018.06
A-Levels - Business
St Thomas More RC Academy
2016.09 - 2018.06
A-Levels - Information Technology
St Thomas More RC Academy
2016.09 - 2018.06
Youth leader
Couples For Christ
2016.06 - 2023.08
GCSEs -
St Thomas More RC Academy
2013.09 - 2016.06