Nicole Azoba
London
Summary
Enthusiastic and adaptable professional with over six years of customer service experience and a degree in Health and Social Care. Skilled in communication, problem-solving, and supporting diverse individuals with empathy and professionalism. Strong ability to thrive in fast-paced environments while maintaining high standards of service.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Casual service advisor
National Express
London Gatwick
2024.08 - Current
- Greet customers in a friendly and professional manner
- Provide travel information, timetables, and ticket guidance
- Assist passengers with booking, boarding, and luggage
- Handle customer enquiries, complaints, and feedback
- Ensure a safe, clean, and welcoming environment for passengers
- Work with drivers and colleagues to maintain smooth operations
- Use ticketing systems and handle cash/card payments accurately
- Support vulnerable passengers (elderly, disabled, or those needing extra help)
- Promote company services, offers, and travel updates
- Follow company policies and safety procedures
Customer service advisor
Superdrug
London
2019.11 - 2024.12
- Greeted customers and provided friendly, helpful service.
- Assisted customers with product queries and store information.
- Handled transactions at the till, including cash and card payments.
- Resolved customer complaints quickly and professionally.
- Supported in maintaining store standards and stock replenishment.
- Promoted offers and loyalty schemes to customers.
- Worked as part of a team to meet daily sales and service targets.
Student nurse
St Thomas Hospital
London
2022.01 - 2022.07
- Assist registered nurses with patient care under supervision
- Take and record vital signs (blood pressure, temperature, pulse, respiration)
- Observe and report changes in patients’ condition to senior staff
- Help with documentation and maintaining accurate patient records
- Learn and apply hospital policies, procedures, and infection control measures
- Work as part of the multidisciplinary team to support safe care
- Attend teaching sessions, training, and supervised clinical practice
- Reflect on practice and develop nursing knowledge and skills
Education
GCSEs -
Notre Dame, R.C. Girl's School
London 2013.09 - 2018.06
A-Levels - Health and Social Care
Chris The King, Aquinas
London 2018.09 - 2020.07
Bachelor of Science - Children's Nursing
London South Bank University
London 2021.09 - 2022.07
Bachelor of Science - Health and Social Care
University of Northampton, London (UONL)
London 2023.01 - 2025.08
Skills
- Customer service skills
- Communication skills
- Problem-solving
- Teamwork
- Attention to detail
- Organisational skills
- Cash handling & IT skills
- Adaptability
- Empathy & patience
- Knowledge of safety procedures
Timeline
Casual service advisor
National Express
2024.08 - Current
Bachelor of Science - Health and Social Care
University of Northampton, London (UONL)
2023.01 - 2025.08
Student nurse
St Thomas Hospital
2022.01 - 2022.07
Bachelor of Science - Children's Nursing
London South Bank University
2021.09 - 2022.07
Customer service advisor
Superdrug
2019.11 - 2024.12
A-Levels - Health and Social Care
Chris The King, Aquinas
2018.09 - 2020.07
GCSEs -
Notre Dame, R.C. Girl's School
2013.09 - 2018.06