Summary
Overview
Work history
Education
Skills
Timeline
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Nicole Azoba

London

Summary

Enthusiastic and adaptable professional with over six years of customer service experience and a degree in Health and Social Care. Skilled in communication, problem-solving, and supporting diverse individuals with empathy and professionalism. Strong ability to thrive in fast-paced environments while maintaining high standards of service.

Overview

6
6
years of professional experience
10
10
years of post-secondary education

Work history

Casual service advisor

National Express
London Gatwick
08.2024 - Current
  • Greet customers in a friendly and professional manner
  • Provide travel information, timetables, and ticket guidance
  • Assist passengers with booking, boarding, and luggage
  • Handle customer enquiries, complaints, and feedback
  • Ensure a safe, clean, and welcoming environment for passengers
  • Work with drivers and colleagues to maintain smooth operations
  • Use ticketing systems and handle cash/card payments accurately
  • Support vulnerable passengers (elderly, disabled, or those needing extra help)
  • Promote company services, offers, and travel updates
  • Follow company policies and safety procedures

Customer service advisor

Superdrug
London
11.2019 - 12.2024
  • Greeted customers and provided friendly, helpful service.
  • Assisted customers with product queries and store information.
  • Handled transactions at the till, including cash and card payments.
  • Resolved customer complaints quickly and professionally.
  • Supported in maintaining store standards and stock replenishment.
  • Promoted offers and loyalty schemes to customers.
  • Worked as part of a team to meet daily sales and service targets.

Student nurse

St Thomas Hospital
London
01.2022 - 07.2022
  • Assist registered nurses with patient care under supervision
  • Take and record vital signs (blood pressure, temperature, pulse, respiration)
  • Observe and report changes in patients’ condition to senior staff
  • Help with documentation and maintaining accurate patient records
  • Learn and apply hospital policies, procedures, and infection control measures
  • Work as part of the multidisciplinary team to support safe care
  • Attend teaching sessions, training, and supervised clinical practice
  • Reflect on practice and develop nursing knowledge and skills

Education

GCSEs -

Notre Dame, R.C. Girl's School
London
09.2013 - 06.2018

A-Levels - Health and Social Care

Chris The King, Aquinas
London
09.2018 - 07.2020

Bachelor of Science - Children's Nursing

London South Bank University
London
09.2021 - 07.2022

Bachelor of Science - Health and Social Care

University of Northampton, London (UONL)
London
01.2023 - 08.2025

Skills

  • Customer service skills
  • Communication skills
  • Problem-solving
  • Teamwork
  • Attention to detail
  • Organisational skills
  • Cash handling & IT skills
  • Adaptability
  • Empathy & patience
  • Knowledge of safety procedures

Timeline

Casual service advisor

National Express
08.2024 - Current

Bachelor of Science - Health and Social Care

University of Northampton, London (UONL)
01.2023 - 08.2025

Student nurse

St Thomas Hospital
01.2022 - 07.2022

Bachelor of Science - Children's Nursing

London South Bank University
09.2021 - 07.2022

Customer service advisor

Superdrug
11.2019 - 12.2024

A-Levels - Health and Social Care

Chris The King, Aquinas
09.2018 - 07.2020

GCSEs -

Notre Dame, R.C. Girl's School
09.2013 - 06.2018

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Nicole Azoba