Nicola Louise Gibney
Berwick-upon-Tweed ,Northumberland
Summary
Professional Profile-
I am an experienced professional with a strong background in Beauty, Holistic's, and Customer Service, developed through running my own business for many years, working in hospitality and the caring profession.
Additionally I have 2 years experience as a HMS COASTGUARD on Holy Island. Where I worked effectively in a team environment and honed my communication skills.
Known for my friendly, outgoing and approachable nature, attention to detail and first aid training.
I am highly skilled at building positive relationships with clients and delivering exceptional customer service.
Skilled in identifying customer needs and providing tailored solutions to ensure satisfaction.
I always maintain positive and professional demeanour.
And thrive on taking new challenging roles, harnessing interpersonal skills,collaboration and problem solving.
Now looking to bring my expertise and interpersonal skills to LNER.
I am confident in my ability to adapt, contribute effectively to a team and uphold a high standard of service and customer satisfaction.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
Work History
Cleaner
Chare Ends Cafe
Holy island , Northumberland
02.2022 - Current
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Secured premises at end of shift, ensuring safety of all areas.
- Kept communal areas tidy and well-organised for optimal functionality.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Emptied and cleaned trash cans following procedures.
- Restocked, refreshed and sanitised bathroom facilities.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
Lindasfarne Heritage Centre
Lindasfarne Heritage
Holy island , Northumberland
02.2022 - 12.2022
- Increased visitor engagement by conducting guided tours and explaining the significance of various exhibits.
- Organised special events for local schools to promote cultural awareness and heritage preservation.
- Enhanced visitor experience with interactive displays and informational exhibits.
- Maintained cleanliness and organisation of display areas to ensure an inviting environment for visitors.
- Conducted research on artefacts, resulting in more accurate exhibit descriptions.
- Addressed visitor enquiries promptly, ensuring a satisfactory visit to the centre.
- Implemented safety procedures during emergencies, safeguarding patrons and artefacts alike.
- Updated record-keeping systems, improving efficiency in managing collections data.
- Developed educational materials to further inform visitors about specific displays or exhibits.
- Provided exceptional customer service when answering queries about the Centre's collection.
- Entertained tour guests with fun props, stories and activities.
- Addressed enquiries, issues and concerns of tourists.
- Assessed weather and traffic condition to avoid conflict with tour.
- Preserved historically significant and valuable documents.
Front of house team member and housekeeping
The Crown and Anchor Pub
Holy island , Northumberland
11.2018 - 07.2021
- Maintained high standards of customer service during peak times.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Assisted guests with queries or requests for optimal guest experience.
- Enhanced guest experience with a friendly and helpful attitude.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Facilitated positive dining experiences by providing excellent customer service.
- Managed cash transactions accurately, ensuring accurate financial records.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Managed customer-related issues following company policies and procedures.
- Practiced healthy and safety measures to comply with regulations.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
HMS COASTGUARD
HMS COASTGUARD
Holy island , Northumberland
04.2019 - 02.2021
- Ensured safety by conducting regular patrols of assigned coastal areas.
- Improved communication with other agencies through coordination efforts.
- Conducted search and rescue operations, saving numerous lives.
- Received commendations for outstanding performance during challenging coastal missions.
- Facilitated smooth operation by maintaining accurate logs and records.
- Provided first aid to injured individuals, ensuring speedy recovery.
- Assisted in the navigation of vessels to avoid potential hazards at sea.
- Monitored weather conditions to assist in planning maritime operations effectively.
- Enforced marine laws and regulations, maintaining peace and order at sea.
- Operated heavy machinery and equipment, facilitating successful rescue missions.
- Led high-risk missions under adverse weather conditions.
- Remained calm under pressure to professionally handle evolving emergency scenarios.
- Maintained safe, secure environments through careful risk assessments.
- Trained regularly to maintain excellent fitness levels to meet physical job demands.
- Responded to safety concerns from members of public.
- Acted as point of contact for confused, distressed, or lost members of public.
- Deescalated situations and behaviours before they got out of hand.
- Worked outside in adverse weather conditions.
- Directed safe movements of large groups.
Beauty and Holistic Therapist
Self Employed Indigo Beauty
Culcheth, Chesire
11.2012 - 10.2018
- Enhanced client well-being by providing holistic therapeutic treatments.
- Alleviated patient stress for improved mental health through aromatherapy sessions.
- Assessed client needs to provide tailored holistic therapy plans.
- Administered reflexology treatments, increased overall wellness in clients.
- Increased energy levels with healing touch therapy applied to clients.
- Provided reiki sessions for enhanced emotional balance and stress reduction.
- Developed customised holistic treatment plans, resulted in optimised client satisfaction.
- Established tranquil environment that fostered relaxation during sessions.
- Educated clients about the benefits of regular massage and other therapeutic techniques for improved well-being.
- Balanced chakras using crystal healing methods, promoted harmony within body and mind of clients.
- Utilised essential oils in aromatherapy sessions, reduced anxiety levels in clients.
- Performed deep tissue massages for relief from chronic muscle tension.
- Provided advice on diet, nutrition, and lifestyle changes contributing to healthier living standards for clients.
- Thoroughly assessed clients, establishing medical conditions, allergies and personalised needs to ensure compliant working practices.
- Evaluated and documented patient progress through treatment plans.
- Adapted techniques and procedures to address individual needs, abilities or prevailing conditions.
- Conducted research into traditional and complementary medicines and emerging treatments.
Beautician/Receptionist
Total Treatments
Culcheth , Cheshire
05.2006 - 11.2012
- Delivered exceptional client service by providing personalised beauty consultations.
- Performed facial treatments with high-end products to ensure client satisfaction.
- Ensured smooth operations in salon, maintained cleanliness and hygiene.
- Conducted skin assessments for recommending suitable treatments.
- Managed appointments efficiently whilst maintaining high level of customer service standards.
- Communicated effectively with clients to understand their specific needs and preferences.
- Provided manicures and pedicure services, improved overall aesthetic appeal of clients' hands and feet.
- Promoted salon's products and services for increased sales revenues.
- Maintained proper records of clients' treatment plans, ensured continuity in care regime.
- Assisted in reception duties when required to ensure seamless operation of the salon.
- Used safe work practices to prevent accidents or injuries in the salon.
- Advised customers on home care routines for sustained results post-treatments.
- Demonstrated high-quality waxing techniques; provided painless hair removal solutions.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Massaged clients to release stress and target deep tissue.
- Laminated eyebrows to create flattering styles.
- Carefully handled hot wax to deliver clean and flawless results.
- Waxed clients based on beauty trends from bikini to Brazilian waxes.
- Maintained continued personal development by attending training programmes and practicals.
- Handled appointment scheduling to ensure smooth daily operations.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Personal Carer for an adult with disabilities
Lisa Sullivan
Lowton, Lancashire
05.2002 - 06.2006
- Enhanced wellbeing by preparing healthy meals and ensuring medication was taken on schedule.
- Provided assistance for daily activities, resulting in increased independence.
- Ensured safety with constant supervision during mobility exercises.
- Built strong relationships to foster trust and emotional support.
- Assisted with personal hygiene tasks to maintain cleanliness and dignity.
- Offered companionship during social outings, enriched quality of life.
- Handled emergency situations calmly, ensured patient safety at all times.
- Administered first aid when needed, provided immediate relief from discomfort or distress.
- Assisted with shopping errands; ensured availability of essential items at all times.
- Transporting clients to and from appointments facilitated access to necessary services.
- Comfortable dealing with challenging behaviour; diffused tense situations effectively.
- Delivered toileting support for clients with mobility issues.
- Operated hoists to move clients in and out of bed.
Trainee Beautcian/Receptionist
Culcheth Beauty Salon
Culcheth , Cheshire
06.1999 - 10.2004
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Maintained an organised reception area for a professional business environment.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Upheld confidentiality with sensitive information handling procedures.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Handled office petty cash and maintained flawless records.
Education
Diplomas of Higher Education - Holistics
The Central Manchester College of Beauty and Holistics
Manchester 09.2002 - 02.2004
AS Levels - Spanish, Theatre Studies, English language and literature
St Aelreds Technology Sixth Form College
Newton-le-Willows, St. Helens 09.2000 - 05.2001
GCSEs - High School Education
St Aelreds Catholic High School
Newton-le-Willows, St. Helens 05.2000 - 06.2000
Angelic reiki master and teacher - Holistics
Angelic Reiki Association
Manchester and Wrexham 07.2016 - 07.2017
Certificate of Higher Education - Holistics
South Cheshire Academy of Holistics
Moore, Halton 10.2008 - 10.2009
Certificate of Achievement - Nails
NSI
Manchester 02.2008 - 02.2008
Certificate of Achievement - Nails
Harmony Hand and Nail
Warrington 04.2007 - 04.2007
Diploma of Higher Education - Beauty and Holistics
Sylvia Hodge College of Health and Beauty
Warrington 03.2007 - 03.2008
Coastguard - Land and water rescue
HMS COASTGUARD
Amble, Northumberland 04.2019 - 05.2019
Theta healing practioner - Holistics
Theta Healing Institute of Knowledge
Ramsgate, Kent 09.2018 - 11.2020
Skills
- Equipment care responsibility
- Cash handling
- Complaint management
- Customer Service
- Sales techniques
- Data entry efficiency
- Payment Processing
- Conflict Resolution
- Dispute management
- Composure under pressure
- Reporting and documentation
- Telephone etiquette
- Assertiveness
- Email handling
- Complaint handling
- Customer education
- Polite and friendly
- Data Entry
- Office admin
- Customer database navigation
- Clear communication
- Dispute Resolution
- Data confidentiality
- Transaction processing
- Technical support
- Staff training and mentorship
- Phone system adept
- Problem-solving
- Public speaking
- Complaint resolution
- Staff education and training
- Administrative support
Affiliations
- Hiit workouts
- Hiking
- Running
References
References available upon request.
Timeline
Cleaner
Chare Ends Cafe
02.2022 - Current
Lindasfarne Heritage Centre
Lindasfarne Heritage
02.2022 - 12.2022
HMS COASTGUARD
HMS COASTGUARD
04.2019 - 02.2021
Coastguard - Land and water rescue
HMS COASTGUARD
04.2019 - 05.2019
Front of house team member and housekeeping
The Crown and Anchor Pub
11.2018 - 07.2021
Theta healing practioner - Holistics
Theta Healing Institute of Knowledge
09.2018 - 11.2020
Angelic reiki master and teacher - Holistics
Angelic Reiki Association
07.2016 - 07.2017
Beauty and Holistic Therapist
Self Employed Indigo Beauty
11.2012 - 10.2018
Certificate of Higher Education - Holistics
South Cheshire Academy of Holistics
10.2008 - 10.2009
Certificate of Achievement - Nails
NSI
02.2008 - 02.2008
Certificate of Achievement - Nails
Harmony Hand and Nail
04.2007 - 04.2007
Diploma of Higher Education - Beauty and Holistics
Sylvia Hodge College of Health and Beauty
03.2007 - 03.2008
Beautician/Receptionist
Total Treatments
05.2006 - 11.2012
Diplomas of Higher Education - Holistics
The Central Manchester College of Beauty and Holistics
09.2002 - 02.2004
Personal Carer for an adult with disabilities
Lisa Sullivan
05.2002 - 06.2006
AS Levels - Spanish, Theatre Studies, English language and literature
St Aelreds Technology Sixth Form College
09.2000 - 05.2001
GCSEs - High School Education
St Aelreds Catholic High School
05.2000 - 06.2000
Trainee Beautcian/Receptionist
Culcheth Beauty Salon
06.1999 - 10.2004
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