Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
Generic

Nicolaiva Mendes

Manchester

Summary

Bachelor's degree holder in Business Management and Human Resources with hands-on experience in recruitment, management, and customer service. Experience as a recruitment intern includes skills in candidate sourcing, interviewing, and onboarding while assisting in the development of HR processes. In the role of assistant manager, responsibilities involved leading teams, optimising operations, and enhancing customer satisfaction, demonstrating strong leadership and problem-solving abilities. Experience as a waiter further developed communication, multitasking, and customer service skills in high-pressure environments. Eager to leverage a background in human resources and business management to drive positive outcomes and support organizational growth.

Focused and friendly communicator, committed to helping job seekers find fulfilling roles. Holds extensive experience in interviewing, assessing, and matching prospective applicants with client vacancies. Demonstrates excellent interpersonal skills in briefing candidates on responsibilities, salary, and job benefits.

Overview

5
5
years of professional experience
10
10
years of post-secondary education
3
3
Languages

Work History

Human Resources Assistant/ recruitment assistant

Spain internship/ Piktalent company
Seville
05.2023 - 08.2023
  • Maximised talent acquisition by researching and recommending new sources for candidate recruiting.
  • Organised tasks by level of urgency and importance to make best use of time and resources.
  • · Resolving issues such as interview cancellations swiftly.
  • Assisting successful candidates with onboarding process, including preparing documents and coordinating orientation agendas.
  • Contributed to harmonious and productive office environment by building positive relationships with coworkers.
  • Built talent pipeline to streamline hiring process, significantly reducing time to hire.
  • Screened resumes to assess potential fit within company.
  • Verified candidate's qualifications and experience by conducting thorough background checks.
  • Increased average percentage of qualified candidates by optimising job advertisement positioning and integrating assessments within screening process.
  • Helped staff to maximise efficiency by providing clerical and secretarial support.
  • Interviewed, assessed, and matched prospective applicants with vacancies at client companies.
  • Scheduled and conducted interviews, evaluating candidate pool to select top talent.
  • Advertised job vacancies through online platforms.
  • Informed candidates about interview results and made job offers to successful interviewees.

Assistant manager

Back2Back staff
London
01.2022 - 01.2023
  • Scheduling interviews, updating calendar accordingly, answering phone calls, and monitoring emails
  • Organising team schedules and dealing with personnel difficulties
  • Recruiting, employing, and training new employees and collaborators
  • Resolving client complaints to their satisfaction
  • Ensure that staff completes their work in reasonable amount of time
  • I took care of certain bills and managed Xero.
  • Maintained compliant documentation on software for reliable company records.

Team Member

Granary Square Brasserie
01.2022 - 01.2023
  • Cleaned, sanitized, and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.

Fat Olive restaurant
01.2019 - 01.2020
  • Greeting customers and introducing them to menus as they settle into restaurant tables
  • Taking orders from clients and delivering them to kitchen personnel for preparation
  • Assuring that food products correspond to orders and delivering them to tables
  • Inquiring about client satisfaction, issuing bills, and processing payments
  • Extra-Curricular
  • Language exchange class (Spanish)
  • Feedback about BSc program

Education

BSc - Business Management and Human Resources.

Middlesex University
London, ENG
09.2021 - 07.2024

Business foundation degree -

Suffolk University, Bury College
Manchester, MAN
01.2020 - 04.2021

GCSEs - English

Burry college
Manchester, MAN
10.2018 - 07.2019

High School

Casquilhos High School
Portugal
09.2012 - 07.2017

Skills

Team player

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Additional Information

  • Interests travels new cultures Idioms

Interests

Travel, languages

Timeline

Human Resources Assistant/ recruitment assistant

Spain internship/ Piktalent company
05.2023 - 08.2023

Assistant manager

Back2Back staff
01.2022 - 01.2023

Team Member

Granary Square Brasserie
01.2022 - 01.2023

BSc - Business Management and Human Resources.

Middlesex University
09.2021 - 07.2024

Business foundation degree -

Suffolk University, Bury College
01.2020 - 04.2021

Fat Olive restaurant
01.2019 - 01.2020

GCSEs - English

Burry college
10.2018 - 07.2019

High School

Casquilhos High School
09.2012 - 07.2017
Nicolaiva Mendes