Nicola Claire Allott

Manage a portfolio of Key B2B accounts, focusing on renewals, retention and cross selling opportunities. Facilitate all aspects of insurance renewals to ensure customer retention, contribute to revenue generation, as well as accomplishing business case count and retention targets. Develop relationships with insurance providers and clients to deliver best inpractice solutions, focusing in providing leading Insurance options for both the client and insurers needs. Maintaining a high level of customer service at all points and prioritise client communication. Conduct regular reviews to identify growth opportunites and address customer needs. Negotiate contract terms and pricing to maximize revenue and ensure customer satisfaction.

• Researched developing trends to expand knowledge of products and services.
• Registered customer information on database to maintain accurate records.
• Collated and assessed data to explore and gain insight of consumer behaviour.
• Corresponded with clients to provide information, value and benefits of product and services.
• Developed process improvements and presented to management for approval.

Manage customers portfolios alongside Key sales professionals, fuel card resellers, department heads, manager to get a first time resolution for the custoemer.

address customer complaints and deliver corrective actions to maintain the cusotmer journey is smoth creating loyalty and recommendations.

• Collaborated with sales team to onboard and integrate new customers.
• Provided first-class client services, from onboarding to daily account management.
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
• Identified expansion opportunities, developing existing product ranges and to drive sales.
• Employed exceptional rapport-building skills to nurture key relationships.

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Accepted and processed cash, card and mobile payments using POS systems.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Worked energetically to maintain efficient operations during peak trading hours.
• Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
• Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
• Updated product labelling and pricing to reflect discounts and offers.

Advising customers of product and helping the cusotmer to get the correct products.

Banking at the being and end of the day. Making staff rotas. working the tills. Training staff on new products

• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Fostered positive employee relationships through communication, training and coaching.
• Promoted professionalism and effective communication among staff to develop productive relationships.
• Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.