Nicola Wilson
Wirral
Summary
A highly skilled professional with expertise in compliance regulatory knowledge, improvement and standardisation, and risk management. Demonstrates innovative, outside-the-box thinking combined with methodical and analytical problem-solving abilities. Strong communication skills, leadership qualities, and resourcefulness ensure effective team management and project execution. Adept at maintaining composure under pressure while leveraging strong IT skills across both Google and Microsoft workspaces to drive efficiency. Committed to continuous improvement and excellence in all professional endeavours.
Overview
24
24
years of professional experience
4023
4023
years of post-secondary education
Work History
Head of Quality & Compliance
The Recruitment Co
11.2021 - Current
- Continuing with the duties of Senior Quality & Implementation manager
- Leadership responsibilities for the Compliance Officer
- Senior Management Team support on all aspects of business support, compliance, quality, processes and systems
- 'Go-To' support for branch network
- ISO Management and facilitation for the business
- Creation and delivery of new reporting tools to share compliance risk data more clearly, enhancing colleague understanding and adoption
- Management of all memberships and partnerships such as REC, SEDEX, ALP, and Stronger Together
- Completion of Carbon Reduction Plan
- Creation and roll out of procurement policy and procedure
- Facilitator of all external audits including those from government bodies, clients and suppliers
- Enhancement of checks carried out by the Quality & Compliance department to include targeted reporting on things like international students and visa restrictions
- Project management or workstream lead involvement
- Point of connect for all compliance related requirements for CCS framework recruitment
Senior Quality & Implementation Manager
The Recruitment Co
12.2018 - 11.2021
- Completion of Internal Audit procedures across 30+ locations. Procedures include planning, deliver and root cause analysis
- Conduct regular compliance checks on legislative led subjects such as Eligibility to Work in the UK, Tackling Modern Slavery and Working Time Regulations.
- New starter compliance training, including subjects such as Eligibility to Work in the UK, Conduct Regulations, ISO and Client/Business requirements
- Implementation support covering new system integrations and new client wins
- ISO support, ensuring ISO standards are embedded within our day to day processes and culture, and supporting locations during audit cycles
- Specific audit checks relating to legal or client requirements such as NHS compliance and driving business
- Attend regional and national meetings to provide Quality & Compliance updates, to share best practice and allow two way communication between front and back office functions
Senior Business Quality Manager
Adecco UK
05.2017 - 12.2018
- In addition to the Business Quality Manager role below, leadership responsibility for 4 Quality Managers within the team
- Day to day management duties include general query management, managing workload and work allocations and overseeing team diaries and activities
- Management of performance reviews – quarterly 1-2-1s, annual appraisals and development
- Management of annual leave and sickness
- Assist Head of Quality with department planning and business reviews
Business Quality Manager
Adecco UK
01.2006 - 05.2017
- Compliance levels maintained and improved by carrying out internal audits and business assurance checks
- Point of contact for all locations when support was required
- Project support for roll out of new internal recruitment system, including mass training and go-live programme
- Maintenance of ISO accreditation and contributions towards obtaining 9001:2015
- Attendance at regional managers meetings to provide updates of compliance or hot topics, and regional workshops/training calls delivered
- Implementation support provided for new business wins, business exits and internal projects, notably Amazon was a major client implemented into Adecco’s corporate business and I was workstream lead of this account for Business Assurance
- Business Partner role to aide communication between departments
Permanent Consultant
Adecco UK
01.2005 - 01.2006
- Responsible for all permanent recruitment in the Liverpool office
- Sourcing prospect clients and building relationships through marketing and sales techniques
- Managing relationships with existing clients, expanding levels of business with them
- Searching and matching candidates to live vacancies
Contracts Consultant
Adecco UK
01.2002 - 01.2005
- Volume recruitment and payroll of temporary associates for National Accounts, peaking at 700 workers
- Managing recruitment for up to 15 clients at a time, many of which were financial businesses
- Management and completion of enhanced vetting criteria including referencing, financial checks and criminal record checks
Branch Administrator
Adecco UK
11.2000 - 01.2002
- Admin support for branch team
- Payroll completion for all temporary workers
- Office management including managing supplies and processes
Education
GCSE and A levels - Business, Sociology, Art
Weatherhead High School
WirralLevel 3 Diploma - Team Leader / Supervisor
Middleton Murray
04.2018 - 04.2019
9001:2015 Internal Auditor -
Bureau Veritas
Skills
- Compliance Regulatory Knowledge
- Improvement & Standardisation
- Risk Management
- Innovative, outside the box thinking
- Methodical & Analytical
- Problem-solving
- Communication skills
- Leadership
- Resourcefulness
- Calm under pressure
- Strong IT skills on both Google and Microsoft workspaces
Accomplishments
Central Support Person of the Year - Gold Award 201
Timeline
Head of Quality & Compliance
The Recruitment Co
11.2021 - Current
Senior Quality & Implementation Manager
The Recruitment Co
12.2018 - 11.2021
Level 3 Diploma - Team Leader / Supervisor
Middleton Murray
04.2018 - 04.2019
Senior Business Quality Manager
Adecco UK
05.2017 - 12.2018
Business Quality Manager
Adecco UK
01.2006 - 05.2017
Permanent Consultant
Adecco UK
01.2005 - 01.2006
Contracts Consultant
Adecco UK
01.2002 - 01.2005
Branch Administrator
Adecco UK
11.2000 - 01.2002
GCSE and A levels - Business, Sociology, Art
Weatherhead High School
9001:2015 Internal Auditor -
Bureau Veritas
Similar Profiles
Natalia BahrijNatalia Bahrij
Resourcer at The Recruitment CoResourcer at The Recruitment Co
Rute SanumbilaRute Sanumbila
Customer Service Advisor at The Recruitment CoCustomer Service Advisor at The Recruitment Co
Helen BrowneHelen Browne
Professional Temporary Assistant at Troocoo Recruitment & Hays RecruitmentProfessional Temporary Assistant at Troocoo Recruitment & Hays Recruitment
Jack PlotkinJack Plotkin
Business Banking KYC Analyst at Randstad Sourceright - Barclays ContractBusiness Banking KYC Analyst at Randstad Sourceright - Barclays Contract
THEO CHADDOCKTHEO CHADDOCK
ASSISTANT MANAGER / CONTENT CREATOR at Cavern MenswearASSISTANT MANAGER / CONTENT CREATOR at Cavern Menswear