Nicola Williams
BRADFORD-ON-AVON,Wiltshire
Summary
Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Motivational administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Instrumental delivery manager bringing 10 years of experience achieving ambitious goals in challenging IT environment. Able to see the big picture, foward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
10
10
years of professional experience
Work history
Project Delivery Manager
Ministry of Defence, Defence Digital
MOD Corsham, Wiltshire
12.2021 - Current
- Manage team of IT technicians, developing workflows and processes.
- Oversaw execution of IT projects from inception to execution.
- Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
- Liaised with third parties to purchase end user equipment as necessary.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Organised financial and operational data to help with yearly budgeting and planning.
- Identified skill gaps and restructured IT team, increasing department capabilities.
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
- Led infrastructure projects to install and upgrade various systems.
Service delivery manager
Ministry of Defence, Defence Digital
MOD Corsham, Wiltshire
05.2017 - 12.2021
- Identified, tracked and managed risk, proposing remedial activities and plans to prevent service failure.
- Assisted with service design and supported implementation of new services.
- Enforced ITIL practices to offer best service.
- Conducted robust and sustainable supplier performance management to guarantee ongoing best practice delivery.
- Monitored call lists, ensuring all calls were handled in accordance with service standards.
- Devised long-term strategy for iterative service provision.
Project delivery manager
Ministry of Defence, Defence Digital
MOD Corsham, Wiltshire
09.2013 - 05.2017
- Managed several teams of IT support technicians, developing workflows and processes.
- Directed installation and configuration of computer hardware, operating systems and applications for 138,000 users in 23 countries.
- Implemented training to further develop staff based on business goals.
- Organised financial and operational data to help with yearly budgeting and planning to within a 1% margin of error.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
Education
APMP - Project Management
APM Project Management
Skills
- Software testing
- Leading software teams
- Leading large complex IT projects
- Contract management
- Physical resource management
- Financial risk analysis
Timeline
Project Delivery Manager
Ministry of Defence, Defence Digital
12.2021 - Current
Service delivery manager
Ministry of Defence, Defence Digital
05.2017 - 12.2021
Project delivery manager
Ministry of Defence, Defence Digital
09.2013 - 05.2017
APMP - Project Management
APM Project Management
Similar Profiles
Simeon Mandala MunghanyaSimeon Mandala Munghanya
Staff Officer grade 2 Policy at MINISTRY OF DEFENCE/ DEFENCE HEADQUARTERSStaff Officer grade 2 Policy at MINISTRY OF DEFENCE/ DEFENCE HEADQUARTERS
ANIL KUMARANIL KUMAR
Jr Works Manager at Govt of India, Ministry of Defence, Department of Defence ProductionJr Works Manager at Govt of India, Ministry of Defence, Department of Defence Production
Giuseppe MoramarcoGiuseppe Moramarco
Customer Experience Manager at Ministry Of Defence ( Defence House)Customer Experience Manager at Ministry Of Defence ( Defence House)
Simon J A BairdSimon J A Baird
Director at The Tennis Court Company LimitedDirector at The Tennis Court Company Limited
Nathan LovegroveNathan Lovegrove
Commercial Director at Moreham Wood / Oak Furniture SuperstoreCommercial Director at Moreham Wood / Oak Furniture Superstore