Nicola White
Southampton
Summary
Dedicated and professional Sales Executive with 15+ years of experience attending to the needs of customers and converting prospects to increase sales in both retails and office based environments. Accomplished in emphasising service features and benefits, quoting prices discussing credit terms, preparing sales order and following through until the delivery of goods With a proven track record of providing expectational customer service in fast-paced environments. Offering keen attention to details and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Industrial / Hire Executive
Custom Covers (1984) Ltd
02.2015 - Current
- Maintained positive relationships with long standing customers by providing support, information and guidance with regards to their orders.
- Being first point of contact for customers who are enquiring about hire of Marquee Linings
- Quoting and checking stock availability on all lining hire items as and when enquiries are received.
- Maintained positive relationships with longs standing customers by providing support, information, and guidance with regards to their orders
- Working with customers on bespoke jobs from quoting to delivery of final products for such as stage covers, scaffolding Roof sheets and other PVC items from Camera Box Covers to Geodesic Domes
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs
- Placed customer orders, providing guidance on product delivery time frames
- Liaised with the Technical Department when drawings for customer jobs are required to ensure that they are as per spec details
- Assisting with reception and production assistant when required by providing cover for these positions when they are on holiday by processing order paperwork, contacting customers for payments and printing out job cards for the production department
- Looks after the company Marketing on a temporary basis including, social media post, emails and website maintenance.
- Fastened positive relationships with customers to enhance loyalty and retention
- Gained knowledge using Adobe program's including photoshop and Illustrator as well as Microsoft program's.
Updates Administrator
Diam International
03.2014 - 11.2014
- Creating layouts as per the client's request using Adobe Illustrator
- Updating old layouts to the new season layouts and testing them on real modules
- Gained experience using Diam Internationals own software (Source)
- Liaison with the sales team and other managers to amend layouts if they did not seem to work as expected.
Administration Assistant
Camco Engineering
02.2011 - 02.2014
- Greeting clients and customers upon arrival at Camco Engineering
- Dealt with routine enquiries at reception or by multi-line telephone and referred more complex matters to appropriate members of staff
- Assisted the HR \ Payroll Manager by entering the employee time sheets and clock cards daily.
- Ordered stock and supplied from trusted and cost-effective suppliers to meet office needs.
- Organising and arranging board / client meetings
- Updating of the reception duty manual
- Organising travel, accommodation and car hire arrangements within assigned budgets
- Kept and maintained an accurate filing system of company records to preserve office information.
- Reconciling fuel cards and phone bills on a monthly basis with a spreadsheet created
- Typing out documents using Microsoft Word and spreadsheets using excel.
Check out Assistant
Crabbs IGA Kalamunda
11.2006 - 02.2011
- Supervisor in charge of shift
- Minimised long register queues by completing sales transactions quickly and accurately
- Greeted customers entering the store and responded promptly to customer needs
- Displayed and re-stocked merchandise on shelves when required
- Training new employees
- Operated cash and card payments with precision, maintaining customer confidentially and discretion throughout
Education
Math's, English, Art, Dance, Applied Computer Technology, Technical Graphics in which I was awarded the DUX Award (top performing student) -
Kalamunda Senior High School
Perth, Australia01.2008
Skills
- Customer Relations
- Relationship Building
- Product knowledge
- Time management
- MS Office
- Administrative support
- Team collaboration
Timeline
Industrial / Hire Executive
Custom Covers (1984) Ltd
02.2015 - Current
Updates Administrator
Diam International
03.2014 - 11.2014
Administration Assistant
Camco Engineering
02.2011 - 02.2014
Check out Assistant
Crabbs IGA Kalamunda
11.2006 - 02.2011
Math's, English, Art, Dance, Applied Computer Technology, Technical Graphics in which I was awarded the DUX Award (top performing student) -
Kalamunda Senior High School
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