Nicola Walker
London
Summary
Professional and highly organised Clinic Coordinator with extensive experience delivering exceptional front-of-house service within both luxury retail and high-end aesthetic clinic environments. Skilled in managing busy, multi-practitioner clinics, often working independently to ensure seamless day-to-day operations. Known for creating a calm, welcoming and professional patient experience, while maintaining high standards of confidentiality, organisation, and clinical support.
Overview
13
13
years of professional experience
Work history
Clinic Coordinator
Dr Sophie Shotter
Harley Street
2022.11 - 2026.04
- Manage front-of-house operations within a busy, multi-practitioner aesthetic clinic.
- Frequently run the clinic independently.
- Coordinate multiple diaries, bookings, and patient flow.
- Handle calls, emails, and enquiries.
- Process payments and manage banking.
- Order and manage stock.
- Handle complaints and emergencies.
- Maintained cleanliness and hygiene standards in consultation rooms, enhancing patient comfort levels.
- Ensure all patients are followed up with post treatment.
- Drive rebooking rate
Clinic Coordinator
VIVA Skin Clinic
Chelsea
2022.04 - 2022.10
- Handled bookings, enquiries and patient records
- Answered calls and emails in a timely manner
- Supported clinic operations to assist with the smooth running of the clinic
- Participated in training and keeping knowledge up-to-date on industry trends.
- Maintained cleanliness and hygiene standards in consultation rooms, enhancing patient comfort levels.
Keyholder
Jo Malone London
Flagship Sloane Street
2019.07 - 2022.07
- Managed opening or closing procedures whilst adhering strictly to company policies.
- Organised stock inventories regularly, ensuring product availability at all times.
- Executed daily operational tasks, improving overall store efficiency.
- Handled escalated issues from customers promptly, ensured optimal resolution was achieved.
- Balanced tills at the end of each shift for accurate accounting.
- Supported store manager in all aspects of store operations for increased efficiency.
Assistant/Acting manager
Jo Malone London
Victoria
2014.10 - 2019.07
- Managed scheduling of staff shifts, maintaining smooth workflow whilst avoiding overstaffing or understaffing issues.
- Drafted comprehensive reports on departmental performances for senior management review.
- Collaborated with senior management to establish strategic plans for business growth.
- Facilitated internal meetings, improving company-wide communication and transparency.
- Delegated tasks effectively, ensuring optimal workload distribution amongst team members.
- Oversaw daily company operations to reach financial targets.
- Ensured adherence to health and safety measures in the workplace for employee wellbeing.
Beauty Consultant
Molton Brown & Philosophy Skincare
Flagship Oxford Street
2013.09 - 2014.10
Education
A-Levels - Sociology, Psychology, English Language & Literature
West Thames College
LondonGCSEs including - English and Mathematics
Twyford C of E High School
LondonSkills
- Clinic administration
- Patient experience & care
- Multi-diary coordination
- Appointment systems (Pabau, Zenoti)
- Handling high-volume enquiries
- Complaint handling & resolution
- Cash handling & banking procedures
- Stock control & clinic operations
- GDPR & confidential record-keeping
- Independent & remote working
Timeline
Clinic Coordinator
Dr Sophie Shotter
2022.11 - 2026.04
Clinic Coordinator
VIVA Skin Clinic
2022.04 - 2022.10
Keyholder
Jo Malone London
2019.07 - 2022.07
Assistant/Acting manager
Jo Malone London
2014.10 - 2019.07
Beauty Consultant
Molton Brown & Philosophy Skincare
2013.09 - 2014.10
A-Levels - Sociology, Psychology, English Language & Literature
West Thames College
GCSEs including - English and Mathematics
Twyford C of E High School