Nicola Taylor

• Encouraged clients to set and achieve reasonable goals, increasing confidence and self-esteem.
• Documented behaviours, treatments and issues for ongoing programme monitoring.
• Developed positive habits focused on improving overall health, wellbeing and life satisfaction.
• Identified key areas for improvement to increase positive mental and physical wellbeing.
• Built positive, supportive client relationships to increase benefits of coaching support.
• Mentored young adults to build leadership, communication and interpersonal skills.
• Created strategies for clients to employ coping skills, addressing daily needs and specific stressors.
• Devised enrichment activities and programmes to improve daily living and promote independence.
• Addressed limiting self-beliefs to support clients in achieving their full and true potential.
• Inspired recognition and appreciation of achievements, increasing motivation towards personal targets.
• Assessed clients and documented information for records and analysis.
• Listened to clients' current struggles to signpost relevant support.
• Liaised with external and internal professionals to provide holistic support.
• Counselled clients through difficult times using approved and compassionate strategies.
• Reported on clients' progress to evaluate service impact.
• Recruited clients for programmes based on their needs.

Running and facilitating programmes for parents and children, families attending have a parent or carer with a mental illness. The programme runs for 12 months and includes family therapy, drama sessions for children and a parent support group.

• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Proved successful working within tight deadlines and a fast-paced environment.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• The year of 2019, I was supporting groups of mental health patients over a period of 6 weeks, providing them skills to self-manage their mental and physical health
• Each group had roughly 20 participants and I went round various hospitals to provide support.

• Working collaboratively with service users experiencing acute mental health crisis and trauma, supporting them their families and working closely with other health and social care professionals, providing a wide range of interventions to assist with daily health, social and wellbeing needs, to reduce the effects of the trauma and reduce the crisis, building resilience and improving wellbeing, connecting to community resources, always victim focused.
• Working closely and collaboratively with a recovery and psychologically informed approach, taking a holistic view to support people's recovery to live fulfilling lives, ensuring that services and support is tailored to cultural and social needs.
• The role involves risk assessments, mental state examinations, safeguarding awareness, taking referrals, acute reviews, and producing care pathways and outcomes.
• The role involves working closely with all health professionals including CYPS, Social workers, hospitals, police, courts, street triage, housing and Voluntary and Community Service, GPS, and requires a knowledge of the Criminal Justice systems.
• Worked flexible hours across night, weekend and holiday shifts.
• Documented psychiatric services and responses to treatment in patient case files.
• Provided complex crisis intervention and stabilization to patients in psychological distress.
• Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
• Documented client progress in confidential files.
• Provided clients with recommendations to community resources.
• Built partnerships with community agencies and service providers to remove access gaps.
• Supported continuity of care after discharge with individualized discharge plans.
• Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
• Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.

• I work as a Family Support Worker for the Rainbow Trust Children's Charity, supporting adults, young people and children with terminal or life-threatening illnesses and their families, I work with up to 30 families at one time currently covering the Bristol and surrounding area. I provide emotional practical and bereavement support to the whole family though these difficult times.
• My role supports families in hospital, hospices and at home, providing transport as needed, I also work with the siblings and
  provide a safe and encouraging environment through either play or emotional support as appropriate. My diploma at level 3 and TA experience has also meant that I have worked with children at home on this basis, supporting and teaching IEP's, marking work and supporting many children with their educational needs in and out of the school settings, implementing the lesson plans and behavior
  supervision, I also support families in TAC and safeguarding meetings and work closely and effectively with all other support services, including mental health team, schools, social services,
  hospital support services.
• This role involves me working and having a great deal of interest and awareness of mental health and I have supported over 60 individuals experiencing some kind of mental health including substance abuse, suicide attempts, physical abuse leading to long term mental health needs, bipolar disorders, generalized anxiety disorders, obsessive compulsive disorder, social anxiety disorders, my support has been sometimes vital in identifying a need that has
  not been diagnosed by signposting and working with appropriate agencies and professionals including advocacy and counseling skills as well as general emotional and practical support. The role
  requires a good knowledge of safeguarding, and policies and procedures around lone working, excellent communication skills, a professional and calm and empathetic attitude to allow families to
  build trust.
• Facilitated family meetings to discuss patient care plans.
• Collaborated with healthcare providers to drive continuity of care.
• Assisted patients in accessing housing, financial assistance and other community resources.
• Assessed risk factors of patients and made referrals for further services.
• Conducted in-home visits to provide supportive services.
• Facilitated support groups for patients and families dealing with chronic illnesses.
• Managed caseload to satisfy multiple patients with diverse needs.

• Family Link carer taking emergency placements for children and young people who were at risk or experiencing difficulties emotionally, or physically at home, I provided a safe and inclusive environment for them whilst permanent foster carers were found or placement at children's centre.
• Provided important emotional support at a difficult time and found most children's behaviors improved some a great deal after the placement at my home and the opportunities to access other services play/sport or other stimulating positive environments.
• This role worked alongside my other employment and involved overnight/weekends and evening placements short and longer term.

• To support children with disabilities or child in need/at risk to access learning, play, external support programmes and to promote Inclusive environment and provide training opportunities for other services to be made more aware of an inclusive non bias/judgemental or anti discriminatory environment.
• Set up support and play groups and opportunities for young people to hold "discussion/support" groups across Bristol and South Gloucestershire.
• Working with children in and out of school settings providing educational and emotional support to aid the learning in school settings.

• To provide one on one learning support to children needing extra support in classroom including one on one with disabled child and I helped school improve adaptions for his wheelchair and ensured he had two hours of physiotherapy daily.
• Provided support for the teachers of the classrooms as needed with any children needing extra learning support.
• Clerical support, and behavior supervisions, design and implement lesson plans, tutor and assist students/children with assignments and concepts.
• Observations and grading exams and homework papers.
• Also worked as a parent liaison to improve communications with parents and school, to help increase attendances within families struggling with either social, health or mental needs.
• Maternity cover role.

• Coordinate and assist teacher in supporting students with special learning and behavior needs, Autism, ADHD, support children in lessons, supervise classroom as necessary, observations, assisting in grading homework, distribute lesson resources, managing children's behaviors, design and implement appropriate lesson plans
• Effective and professional communication with parents and family members.
• Maternity cover

• An Insurance Brokerage responsible for vetting all proposals and employing, training and supervising junior staff
• Left this position to start a family.