NICOLA STRATTON
Office Receptionist
Sudbury
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills.
Overview
12
12
years of professional experience
Work History
Office Receptionist
TB Servicing
Bury St Edmunds, Suffolk
02.2021 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Trade Counter Assistant
Specflue
SUDBURY, Suffolk
08.2019 - 09.2021
- Worked with customers to understand needs and provide excellent service.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored company inventory to keep stock levels and databases updated.
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Adhered to social distancing protocols and wore mask or face shield.
Silk Weaver
Vanners Silks
SUDBURY, Suffolk
07.2011 - 08.2019
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
- Created plans and communicated deadlines to complete projects on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with customers to understand needs and provide excellent service.
Education
Sudbury Upper School
Sudbury, SFKSkills
Customer/Client relations
Security awareness
Travel planning
Documentation and reporting
Office administration
Telephone skills
Time management
Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Office Receptionist
TB Servicing
02.2021 - Current
Trade Counter Assistant
Specflue
08.2019 - 09.2021
Silk Weaver
Vanners Silks
07.2011 - 08.2019
Sudbury Upper School