Nicola Stock
Colchester,Essex
Summary
Experienced professional with focus on maintaining cleanliness and hygiene. Capable of delivering spotless and orderly environments by utilising strong organisational skills and attention to detail. Proven track record in achieving high standards of cleanliness through effective cleaning techniques and time management.
Overview
16
16
years of professional experience
Work history
Housekeeping cleaner
Various
Clacton on sea, Essex
2025.03 - Current
- Performed laundry tasks, leading to clean and neatly folded clothes for clients.
- Managed inventory of cleaning supplies effectively to avoid running out unexpectedly.
- Took initiative in identifying and addressing potential cleanliness issues proactively, thus preventing bigger problems down the line.
- Achieved spotless environment for clients through thorough dusting, mopping, and sweeping.
- Upheld highest cleanliness standards in client homes by diligent washing, scrubbing, and sanitising of surfaces.
- Maintained clean and organised living spaces by performing regular deep cleaning tasks.
- Ensured client satisfaction by providing high-quality cleaning services at all times.
- Minimised health risks in residences with efficient removal of waste materials on a regular basis.
- Demonstrated respect for client privacy while carrying out housekeeping responsibilities efficiently.
- Reduced clutter in client households by implementing effective organisation solutions.
- Delivered excellent customer service for repeat business from satisfied clientele.
- Followed detailed instructions from homeowners ensuring tailored service meeting their specific needs.
- Carried out deep cleans as necessary resulting in an immaculate living space for clients' enjoyment.
- Improved efficiency with careful planning and execution of daily housekeeping duties.
- Enhanced appearance of living spaces through meticulous furniture polishing and window washing activities.
- Handled delicate items carefully during cleaning to prevent damage or loss.
- Prioritised safety precautions throughout the cleaning process mitigating risk of accidents or injuries within the household.
- Completed housekeeping chores promptly without sacrificing quality of workmanship.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Maintained flexible working patterns to best suit evolving customer needs.
- Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
Police officer
Metropolitan Police
London, London
2009.10 - 2025.03
- Provided security at large-scale events, minimising potential threats effectively.
- Enhanced community safety with regular crime prevention initiatives.
- Upheld high ethical standards when dealing with sensitive information.
- Collaborated closely with colleagues in multi-agency task forces to resolve cases.
- Exercised discretion and judgment when applying laws, resulting in fair outcomes.
- Prepared detailed case reports for use in court proceedings.
- Coordinated with social services agencies to assist vulnerable individuals.
- Maintained public order by patrolling designated areas.
- Ensured victim care and support throughout investigation processes, fostered goodwill.
- Conducted thorough investigations into reported crimes, resulting in successful resolution.
- Performed risk assessments prior to executing search warrants, ensured safety.
- Adhered strictly to legal regulations whilst conducting duties, ensuring professionalism.
- Responded to emergency calls for immediate intervention and support.
- Improved team efficiency by providing hands-on training sessions.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
Education
NVQ Level 1 - Detective constable
Metropolitan Police
London05.2015
Skills
- Work autonomy
- Work prioritisation
- Equipment handling
- Hygiene awareness
- Space organising
- Confidentiality assurance
- Quality maintenance
- Flexibility in shifts
- Attention to Detail
- Domestic cleaning expertise
- Customer assistance
- Health and safety protocols
- Guest relations
- Instruction following
- Dependability
- Cash handling
- Customer Service
- Manual handling
- Exceptional communicator
- Self-directed
- Customer service-oriented
- Exceptional time management
- First aid training