Nicola Spary
Sully,Vale of Glamorgan
Summary
Experienced professional with a strong foundation in visitor communication and understanding of expectations, complemented by knowledge of the visitor journey framework. Proven ability to manage both staff and volunteers effectively, demonstrating collaborative team player skills. Duty manager experience ensures awareness of site regulations and procedures. Committed to enhancing Dyffryns future growth through strategic direction and team collaboration.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work history
Welcome manager
National Trust - Dyffryn gardens
St Nicholas, Vale of Glamorgan
2018.08 - Current
- Established a supportive environment through active team management within a diverse team.
- Oversaw daily operations, ensuring visitors expectations met.
- Delivered exceptional service by addressing visitors queries and complaints promptly.
- Managed and trained over 40 volunteers within 3 teams. Enhancing their skills and knowledge of the property from membership through to events.
- Ensured safety regulations were adhered too.
- Participated in visitor journey meetings to ensure that we are providing the best we can to ensure repeat visits.
Assistant manager
Seasalt
Cardiff
2016.01 - 2018.08
- Managed daily operations to ensure smooth running of the shop floor.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Handled customer complaints effectively, restoring trust in our brand.
- Monitored sales performance regularly adjusting shopfloor presentation as required.
- Handled stock control duties preventing overstocking or shortages.
- Assisted in recruitment process to build an effective workforce.
Operations Manager
White Stuff
Cardiff
2006.05 - 2016.01
- Improved accuracy of stock control with regular stocktakes and database updates.
- Trained junior staff members in visual merchandising techniques, improving team efficiency.
- Adhered to company guidelines whilst executing creative solutions for display challenges.
- Implemented new display layouts to improve shopping experience.
- Managed stock ensuring correct stock levels on shop floor.
Education
Bachelor of Science - Outdoor recreation management
Worcester University college
Worcester, Worcestershire 2001.09 - 2005.04
A-Levels - Three achieved grades B-D
Lord Williams School
Thame, Oxfordshire 1999.09 - 2001.04
GCSEs - 11 studied Grades A* - C
Lord Williams
Thame, Oxfordshire 1997.09 - 1999.04
Skills
- Visitor communication and understanding of expectations
- Knowledge of visitor journey framework
- Experience is managing both staff and volunteers
- Collaborative team player
- Highly motivated
- Awareness of site regulations and procedures through duty manger experience
- Able to achieve self-directed tasks
- Leadership skills
- Product knowledge
- Operational support
- Visitor service excellence
Affiliations
- Hill walking
- Allotment plot keeper
- Husky racing
References
References available upon request.
Timeline
Welcome manager
National Trust - Dyffryn gardens
2018.08 - Current
Assistant manager
Seasalt
2016.01 - 2018.08
Operations Manager
White Stuff
2006.05 - 2016.01
Bachelor of Science - Outdoor recreation management
Worcester University college
2001.09 - 2005.04
A-Levels - Three achieved grades B-D
Lord Williams School
1999.09 - 2001.04
GCSEs - 11 studied Grades A* - C
Lord Williams
1997.09 - 1999.04