Nicola Spalding
Longford, Coventry,West Midlands
Summary
Motivated and driven individual focused on meeting company issues head-on. Resourceful with outstanding knowledge to develop and maintain customer pipeline. Committed manager with exceptional leadership, organisational skills and communication abilities. Leads high-performing cross-functional teams. Leads projects, company operations and business growth. Passionate about policy implementation and change management with a creative and innovative approach.
Goal orientated with over 20 years of motivating and inspiring teams and individuals.
Managed a workforce of over 250 employees designing and implementing inductions, ongoing training, planning of organisational development strategies and employee relations.
A diverse history of companies and industries, allowing for flexibility and ability to rapidly build strong relationships
Overview
35
35
years of professional experience
Work history
Senior Business Development Manager
Dachser Limited
Northampton, Northamptonshire
03.2025 - Current
- Established strategic partnerships with key stakeholders to drive business growth.
- Led cross-functional teams in implementing innovative solutions for client challenges.
- Conducted market analysis to identify emerging trends and expansion opportunities.
- Fostered strong client relationships to ensure satisfaction and retention.
- Spearheaded initiatives to streamline processes, enhancing operational efficiency.
- Negotiated contracts securing favourable terms for the organisation.
- Achieved lucrative pricing agreements, significantly boosting growth.
Senior Business Development Manager
SEKO Logistics (UK) Ltd
Manchester
02.2024 - 02.2025
- Influenced key decision-making and established trust with stakeholders.
- Product development, procurement, change management, media events, and presentation management.
- Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing/budgeting
- Organised marketing plans and programmes to best support business growth, strategies, and development.
- Networked with media and PR professionals to build campaign reach.
- Closed complex, lucrative deals with new customers using strategic sales and negotiation tactics.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Negotiated contracts and terms successfully, delivering cost and operational efficiency for group.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
Practical Therapeutic Counsellor
The Spalding Approach Ltd
Coventry, West Midlands
01.2021 - Current
- Established Therapeutic Counsellor with young and older adults.
- I specialise in Trauma (including PTSD and PDSD) and Addiction.
- I cover bereavement, major life changes and relationship counselling.
- I have my own practice and currently see clients in the evenings and weekends.
Business Development Manager
DB Schenker Limited
04.2019 - 03.2023
- I actively seek new business opportunities whilst maintaining all relevant paperwork and legal requirements regarding customer needs.
- I am responsible for costs/pricing and make sure that all customs and safety policies are adhered to.
- Mentored high-achieving account management personnel into leadership positions, driving sales growth.
- Identified and closed new business opportunities through strategic networking, enhancing valuable client bases.
- Leveraged product expertise to develop effective service plans, achieving revenue goals and growing client retention.
- Consistently exceeded revenue targets through new account penetration and development.
- Collaborated effectively with cross-company departments, developing new strategies to capitalise on emerging customer trends.
Key Account Manager
AMCO Services (International) Ltd
01.2017 - 01.2018
- I had responsibility for all aspects of the customer experience from initial contact to ongoing relationship ensuring that all customers receive the highest level of service above and beyond expectations.
- I answered directly to the Managing Director completing all KPI's, reviews, tenders, budgets and forecasts on behalf of my customers and assisting my team.
Business Development Manager
Quality Freight Services Ltd
01.2016 - 01.2017
- I had responsibility for all aspects of the client relationship from initial meeting to ongoing business, ensuring that the highest level of service and communication was maintained at all times.
- I answered to both the General Manager and Regional Director, I had responsibility for the Sales team and aftersales.
- I liaised with the Customer Services manager regarding all new accounts to ensure the best possible service is delivered.
Customer Service and Development Manager, Accounts Manager
Tuffnells Parcels Express
01.2013 - 01.2016
- I had responsible for the management of the customer database including customer visits, KPI's, rate reviews, performance reviews and identifying additional business.
- I had responsibility for the customer service team, including the customer services manager.
- I worked with the Regional Sales Directors to identify development in sales and retention of the customer database.
Accounts and Customer Services Advisor and Assessor
Total People Limited
01.2009 - 01.2013
- I worked alongside Ford Motor and BPP College running the training programme for Ford for all their staff at their sites in London and Birmingham and completing the administration for BPP College of all the AAT students.
- This included the completion of all paperwork, reporting to Directors and the educational board as well as completing funding allocation.
Coventry University
01.2003 - 01.2009
- I had responsibility for running the invigilation process from organising the various invigilation teams, monitoring of exam papers, registration of papers and organising student special requirements such as sheltered exams.
Training and Development Manager
Nightfreight Ltd
01.2000 - 01.2003
- This was an operational role reporting directly to the Sales Director and HR Director.
- I had responsibility for the Training and Development of all the sales, customer service and operational staff as well as reviews and assessments.
- I worked with the MD as well as my direct line to develop a new marketing strategy and company logo.
- I also had responsibility for sourcing customer feedback and completing reports and development plans regarding the findings.
Freight Train Limited
01.1996 - 01.1999
- NVQ Assessor.
Customer Service Supervisor and Customs Clearance Officer
Air Express International
01.1991 - 01.1996
Education
Higher National Diploma - Philosophy and Psychological Studies
Open University
CoventryTESOL - Education
Stonebridge College
BirminghamCertificate NLP Practitioner (Advanced) - Counselling
Stonebridge College
BirminghamIntegrated Therapeutic Counsellor - Counselling
Stonebridge College
BirminghamPTSD Diploma - Counselling
Stonebridge College
BirminghamNVQ Level 4 - D32/D33 Assessor and Verifier Award
OCR
LondonAAT - AAT Level 4
BPP College
Milton KeynesNVQ Level 3 - Business Development/Customer Service/International Trade and Services
OCR
LondonGCSE -
Tile Hill Wood Comprehensive School and Language College
Coventry1989
Skills
- Career development planning
- Talent management
- Key talent development
- Cross-training
- Learning and development strategy
- Course design
- Public speaking
- Adult learning
Timeline
Senior Business Development Manager
Dachser Limited
03.2025 - Current
Senior Business Development Manager
SEKO Logistics (UK) Ltd
02.2024 - 02.2025
Practical Therapeutic Counsellor
The Spalding Approach Ltd
01.2021 - Current
Business Development Manager
DB Schenker Limited
04.2019 - 03.2023
Key Account Manager
AMCO Services (International) Ltd
01.2017 - 01.2018
Business Development Manager
Quality Freight Services Ltd
01.2016 - 01.2017
Customer Service and Development Manager, Accounts Manager
Tuffnells Parcels Express
01.2013 - 01.2016
Accounts and Customer Services Advisor and Assessor
Total People Limited
01.2009 - 01.2013
Coventry University
01.2003 - 01.2009
Training and Development Manager
Nightfreight Ltd
01.2000 - 01.2003
Freight Train Limited
01.1996 - 01.1999
Customer Service Supervisor and Customs Clearance Officer
Air Express International
01.1991 - 01.1996
Higher National Diploma - Philosophy and Psychological Studies
Open University
TESOL - Education
Stonebridge College
Certificate NLP Practitioner (Advanced) - Counselling
Stonebridge College
Integrated Therapeutic Counsellor - Counselling
Stonebridge College
PTSD Diploma - Counselling
Stonebridge College
NVQ Level 4 - D32/D33 Assessor and Verifier Award
OCR
AAT - AAT Level 4
BPP College
NVQ Level 3 - Business Development/Customer Service/International Trade and Services
OCR
GCSE -
Tile Hill Wood Comprehensive School and Language College