Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Nicola Sheard

Mexborough,South Yorkshire

Summary

* Confident, Friendly, Organised, Efficient telephone manner

* Able to work under pressure whilst meeting demanding deadlines

* Computer Literate with good keyboard skills

* Clear communicator and practised multitasker with excellent problem-solving and relationship-building abilities.

* Hardworking and motivated

* Friendly and supportive

* Driven professional who can build strong client relationships

* Dependable

* Reliable team player committed to achieving impactful results. Skilled at task-prioritisation and methodical problem-solving with eye for detail.

Overview

29
29
years of professional experience
15
15
years of post-secondary education

Work history

Account Manager

S2S Electronics Ltd
Rotherham, Rotherham
12.2024 - Current
  • Achieved client satisfaction by managing key accounts effectively.
  • Resolved client issues promptly, ensuring high levels of satisfaction.
  • Established strong rapport with clients through regular communication.
  • Negotiated contracts to secure profitable deals.
  • Analysed sales data for identifying opportunities for growth.
  • Coordinated with finance department to manage account finances efficiently.
  • Arranged and attended networking events, expanding professional contacts and prospects.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Built rapport with new and existing customers to boost client retention.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.
  • Provided customers with price information and handled financial transactions.

Assistant Depot Manager

Safetstyle
Barnsley , South Yorkshire
01.2016 - 10.2023
  • Improved customer satisfaction by ensuring timely completion of installations.
  • Troubleshot issues during installations, ensuring minimum downtime for clients.
  • Assessed potential risks and mitigated them before starting the installation job.
  • Monitored performance of individual team members, providing feedback as necessary.
  • Delivered high-quality installation services to meet client needs.
  • Facilitated communication between different departments for smooth operations.
  • Handled complex installations with precision and care.
  • Conducted regular training sessions for staff to improve skills.
  • Ensured safety protocols were adhered to during all installations.
  • Collaborated effectively with sales team to understand client requirements better.
  • Managed thorough works inspections, assessing quality standards against project deliverables to ensure optimised outcomes.
  • Guaranteed strict compliance with building codes, regulations and industry standards.
  • Attended site visits and inspections
  • Optimised workplace procedures for safety, developing and updating processes based on latest research.

Resolutions and Recoveries Team

Safestyle
Bradford , West Yorkshire
01.2016 - 10.2023
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Applied positive customer service approach to increase satisfaction levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Purchase Ledger

Safestyle
Bradford, West Yorkshire
01.2016 - 10.2023
  • Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
  • Managed purchase ledger by finalising [Type] statements reconciliations, performing monthly payment runs and registering and coding invoices.
  • Successfully resolved purchase ledger queries in timely manner.
  • Reconciled purchase ledger balances, rectifying mistakes for accurate, complete records.
  • Coordinated with procurement team on purchase order issues, improving internal communication.

Community Support Officer

West Yorkshire Police
Leeds, West Yorkshire
10.2006 - 10.2014
  • Maintained professionalism at all times, upholding the reputation of the force.
  • Assisted vulnerable individuals to ensure their welfare and security.
  • Provided support for local events, fostering a sense of community spirit.
  • Worked closely with social services when child protection concerns arose.
  • Undertook first aid training to provide immediate assistance during emergencies.
  • Gathered intelligence discretely, aiding in effective crime control measures.
  • Reported incidents accurately for timely intervention by relevant services.
  • Facilitated dialogue between residents and police, encouraging mutual understanding and cooperation.
  • Fostered community trust by conducting regular neighbourhood patrols.
  • Took part in multi-agency meetings, contributing valuable insights from the field.
  • Ensured compliance with data protection protocols whilst recording sensitive information.
  • Delivered educational programmes in schools, raising awareness about crime and its consequences.
  • Managed conflict situations, ensuring a peaceful resolution was reached.
  • Conducted risk assessments, enhancing the wellbeing of the community members.
  • Responded swiftly to incidents, minimising distress for those involved.
  • Engaged regularly with young people, promoting positive behaviour within the community.
  • Improved public safety with proactive crime prevention initiatives.
  • Maintained a calm, professional approach to appropriately handle difficult situations.
  • Carried out patrols of allocated [Location] routes, providing authoritative presence and reassurance to the public.
  • Built positive, productive client relationships for enhanced social support.
  • Maintained confidential case documentation in line with data protection regulations.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Responded proactively to changing circumstances for optimised service user care.
  • Collaborated with officials to prepare required legal documentation for court proceedings.

Customer Account Manger

Welcome Financial Services
Bradford , West Yorkshire
01.2001 - 10.2006
  • Strengthened client relations through regular communication.
  • Demonstrated empathy whilst dealing with delinquent accounts, resulting in improved customer retention rates.
  • Managed a high-volume workload within a deadline-driven environment.
  • Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
  • Performed collection of overdue debts, reconciling high-volume account queries.
  • Performed customer credit checks and advised on credit limit adjustments.
  • Contacted customers to arrange or collect payments face to face.
  • Maintained professional tone when corresponding by phone or email.
  • Conducted investigations to trace and locate debtors.
  • Collaborated with team members to meet monthly collection targets without fail.
  • Improved customer relations by adhering to company policies and procedures.
  • Ensured accurate record-keeping with meticulous documentation of all collection activity.
  • Made outbound calls for collecting unpaid debts from customers.
  • Handled escalated complaints professionally, maintaining good rapport with clients.

Customer Sales/Service Advisor

Direct Line Financial Services
Leeds , West Yorkshire
09.1999 - 01.2001
  • Maintained updated knowledge of products to provide accurate information to customers.
  • Monitored queue times and adjusted according to call volume fluctuations daily.
  • Assisted colleagues during peak times, promoting a supportive work environment.
  • Addressed customer complaints, ensuring a swift resolution.
  • Promoted new services or products as per company directives during calls.
  • Participated actively in training sessions to improve call handling skills.
  • Adhered strictly to data protection regulations during all interactions with customers.
  • Delivered personalised service to each caller, enhancing overall customer experience.
  • Stayed calm under pressure, offering empathetic assistance to upset customers.
  • Handled customer queries focused on first-call resolution.
  • Answered customer enquiries with excellent customer service skills.

Sales assistant

Ian Firth Hardware Ltd
Dewsbury, Kirklees
09.1996 - 09.1999
  • Provided an efficient sales and delivery service to large building companies
  • Processing telephone/written orders accurately
  • Arranging installation dates for a team of fitters to attend on new building sites.
  • Regular stock checks/reordering
  • Organised diary system for order and delivery dates
  • Effectively resolve any customer complaints via email or over the telephone.

Education

GCSEs - 10 GCSE's all A-C including Maths and English

Heckmondwike Grammar School
Heckmondwike, Kirklees
09.1989 - 07.1996

A-Levels - 3 A levels (History, Communication studies and R.E) All A-D

Heckmondwike Grammar School
Heckmondwike, Kirklees
09.1989 - 07.1996

NVQ Level 2 - Customer Service

Whilst working at Ian Firth Hardware
Dewsbury, Kirklees
01.1999 - 01.2000

Skills

  • Customer Service
  • Oral and written communication
  • Client Relationship Management
  • Relationship-building
  • Coordinating documents

Affiliations

  • Love music - all genres. Walking and Camping. Watching football and Rugby.

Timeline

Account Manager

S2S Electronics Ltd
12.2024 - Current

Assistant Depot Manager

Safetstyle
01.2016 - 10.2023

Resolutions and Recoveries Team

Safestyle
01.2016 - 10.2023

Purchase Ledger

Safestyle
01.2016 - 10.2023

Community Support Officer

West Yorkshire Police
10.2006 - 10.2014

Customer Account Manger

Welcome Financial Services
01.2001 - 10.2006

Customer Sales/Service Advisor

Direct Line Financial Services
09.1999 - 01.2001

NVQ Level 2 - Customer Service

Whilst working at Ian Firth Hardware
01.1999 - 01.2000

Sales assistant

Ian Firth Hardware Ltd
09.1996 - 09.1999

GCSEs - 10 GCSE's all A-C including Maths and English

Heckmondwike Grammar School
09.1989 - 07.1996

A-Levels - 3 A levels (History, Communication studies and R.E) All A-D

Heckmondwike Grammar School
09.1989 - 07.1996

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Nicola Sheard