Nicola Roberts
Bridgend,Bridgend
Summary
Manages complex caseloads, records client data accurately and works across public and private partners. Delivers clear support plans that promote independence and engagement.
Working closely with community agencies such as PCSOs, police, schools, housing officers.
Overview
9
9
years of professional experience
Work History
Local Community Coordinator
BCBC
Bridgend, Bridgend
10.2023 - Current
- managed caseload of vulnerable families and adults with complex needs within multiagency network to enhance community engagement and foster independence
- identified community gaps to establish inclusive groups that addressed diverse needs
- Documented client information accurately to generate monthly statistics and quarterly reports showcasing LCC's impact
IDVA
Assia Domestic Abuse Service - BCBC
Bridgend
10.2018 - 10.2023
- Utilised detailed risk management toolkit - DASH to assess and mitigate domestic abuse risks effectively.
- Managed a large caseload of clients referred into the service, minimising risk of domestic abuse through tailored support. Prepare reports for MARAC and attend MARAC meetings
- Oversaw refuge management during on-call hours to ensure safety and support for clients.
- Support clients through any court proceedings, multi-agency meetings and relocating to a safe property
- Maintained strong working relationships within private and public sectors, facilitating efficient referrals for clients
Housing Support Worker
The Wallich
Bridgend
07.2017 - 10.2018
- Supported individuals in temporary accommodation with complex needs, facilitating access to necessary resources
- Provided ongoing support to manage new tenancies, coordinating referrals to relevant partner agencies
- Conducted regular welfare checks and risk assessments to maintain safety and well-being of clients.
- Built trusting relationships with clients, offering emotional support and guidance through challenges.
- Participated in team meetings and training sessions to enhance professional development and service delivery.
Education
Bachelor of Arts - Youth and Community Studies
University Of Wales Newport
Newport01-2007
Skills
- Risk assessment
- Case coordination
- Safeguarding practice
- Service referral
- Multi agency working
- Data recording
- Caseload management
- Community outreach
- Client communication
- Relationship building
Hobbies and interests
- Travel, reading, walking
Timeline
Local Community Coordinator
BCBC
10.2023 - Current
IDVA
Assia Domestic Abuse Service - BCBC
10.2018 - 10.2023
Housing Support Worker
The Wallich
07.2017 - 10.2018
Bachelor of Arts - Youth and Community Studies
University Of Wales Newport