Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Timeline
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Nicola Reade-Lyons

Nicola Reade-Lyons

Mitcham,Surrey

Summary

Accomplished professional with extensive expertise in high-pressure adaptability and restaurant operations. Demonstrates mastery in menu comprehension, flexible scheduling, and order processing efficiency, ensuring seamless workflow prioritisation. Adept at handling dietary restrictions, table setting, billing, and cash handling with tactful diplomacy and restaurant etiquette mastery. Renowned for personable service style and customer service excellence, offering silver service expertise and fine dining proficiency. Possesses VIP service knowledge and wine waiting experience, while maintaining composure under pressure through effective communication skills. Aspires to further enhance high-volume dining experience by leveraging food safety compliance and exceptional service standards.


Extensive experience in hospitality complemented by a strong background in retail, showcasing versatility in customer service and sales environments. Proven ability to enhance customer satisfaction and drive sales through effective communication and problem-solving skills. Unwavering dedication to providing outstanding service while pursuing ambitious objectives.


Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Chef de Rang

Claude Bosi at Bibendum
London ( South Kensington )
09.2023 - Current
  • Create a welcoming atmosphere by greeting and seating guests warmly.
  • Ensure exceptional customer service for 25+ covers, supervising eight to thirteen tables.
  • Handle cash payments accurately, minimising discrepancies during end-of-day tallying.
  • Communicate effectively with kitchen staff to ensure seamless order coordination.
  • Enhance guest dining experiences through efficient table service and attentive interactions.
  • Staying calm under pressure during peak hours, delivering impeccable service.
  • Clean and relay tables promptly after customers departed to maximise capacity.
  • Provide top-tier service at all times, fostering repeat patronage through friendly recommendations.
  • Regularly serve tables of 12-20 guests from beginning to end, including wines and cocktails.

Waitress

Brooks ( Private members club )
City of London
12.2021 - 08.2023
  • Executed food and drink orders precisely, significantly improving customer satisfaction rates.
  • Served at functions, banquets, and weddings for up to 180 guests.
  • Deboned fish table-side to ensure freshness and provide personalised service.
  • Collaborated with kitchen staff to ensure accurate order fulfilment and timely delivery.
  • Maintained high service standards in a fast-paced restaurant environment.
  • Trained new waitstaff effectively, enhancing team efficiency.
  • Ensured rigorous cleaning practices for compliance with health regulations.
  • Greeted guests warmly to foster a welcoming atmosphere upon arrival.

Shift Supervisor

West Cornwall Pasty Co
London
06.2017 - 03.2020
  • Baked food to high standards, enhancing overall quality.
  • Prepared hot and cold drinks efficiently.
  • Conducted regular inventory checks to maintain optimal stock levels.
  • Facilitated effective shift handovers for uninterrupted operations.
  • Maintained cleanliness across work areas, promoting hygienic practices.
  • Ensured adherence to food preparation standards, contributing to positive reviews.
  • Managed shift operations while prioritising customer satisfaction.
  • Monitored cash registers and transactions, minimising financial discrepancies.

Education

St Marks Secondary School
London
09.1985 - 03.1989

Skills

  • Menu comprehension and wine knowledge
  • Personable service style and VIP service
  • Customer service excellence and high-volume dining
  • Fine dining proficiency and silver service
  • Composure under pressure and exceptional communication
  • Deboning fish and table clearing
  • Banqueting and table setting proficiency
  • Customer service-oriented
  • Barista experience

Affiliations

  • As a former Sea Cadet, I love anything to do with boating and the ocean.
  • Wire weaving, Jewellery making, BBQ's, Camping, and games are also a favourite pastime of mine.
  • Music.

Timeline

Chef de Rang

Claude Bosi at Bibendum
09.2023 - Current

Waitress

Brooks ( Private members club )
12.2021 - 08.2023

Shift Supervisor

West Cornwall Pasty Co
06.2017 - 03.2020

St Marks Secondary School
09.1985 - 03.1989

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Nicola Reade-Lyons