Nicola Ratchford
Royton,Lancashire
Summary
Skilled, punctual and self-motivated Retail team leader with 9 years experience. Adept at multi tasking in a fast paced, customer-focused retail environment.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Sales assistant
Bodycare
Oldham
02.2025 - 04.2025
- Managed till operations smoothly, reducing waiting time for customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Assisted customers in locating specific items to boost satisfaction.
Team leader supervisor
Co-op Food
Royton, Oldham
09.2015 - 01.2025
- Led a small team of staff overseeing day-to-day operations providing effective leadership and training to increase team skills and boost customer service.
- Monitored and updated stock levels and inventory in retail environment
- Handled customer complaints and calmed difficult situations
- Managed cash deliveries and banking operations
- Completed customer orders efficiently for Uber, Deliveroo, and Just Eat
- Executed store opening and closing procedures to enhance security
- Managed daily tasks to enhance operational efficiency
Customer assistant
Cash Generator
Royton, Oldham
04.2015 - 08.2015
- Managed online sales platform ensuring smooth operations
- Assessed item values for pawning, ensuring fair transactions
- Ensured optimal functionality of all inspected items through comprehensive testing procedures.
- Replenished stock to maintain availability.
- Provided exceptional customer service, enhancing customer loyalty.
Cafe worker
Naked Bean
Oldham
11.2014 - 03.2015
- Collaborated with kitchen staff to serve food orders promptly, improving overall guest experience.
- Prepped ingredients for efficient cooking process.
- Provided service to thirty customers during Christmas dinners
- Maintained clean and orderly working environment.
- Implemented hygiene standards strictly whilst working on food preparation tasks.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Education
NVQ Level 2 - Retail
Y.M.C.A Training
Oldham 05.2008 - 11.2008
Skills
- Point Of Sale (POS) expertise
- Ability to prioritise
- Cashier skills
- Fast paced environment adaptation
- Customer assistance
- Cash handling and banking
Timeline
Sales assistant
Bodycare
02.2025 - 04.2025
Team leader supervisor
Co-op Food
09.2015 - 01.2025
Customer assistant
Cash Generator
04.2015 - 08.2015
Cafe worker
Naked Bean
11.2014 - 03.2015
NVQ Level 2 - Retail
Y.M.C.A Training
05.2008 - 11.2008
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