Nicola Parish
KNUTSFORD,Cheshire
Summary
A dedicated professional with exceptional communication skills and a calm demeanour under pressure. Expertise in guest relations, telephone etiquette, and customer service, complemented by strong personal grooming standards and a professional demeanour. Proficient in Microsoft Office Suite and public speaking, with a thorough understanding of product knowledge. Career goals include advancing within the hospitality industry to leverage active listening skills and enhance customer satisfaction.
Overview
36
36
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Wellness consultant
Reiki Corner Ltd
KNUTSFORD, Cheshire
2016.07 - Current
- Assessed client lifestyle habits, leading to more effective interventions and outcome measures.
- Integrated mindfulness techniques into daily routines, leading to significant improvements in mental clarity and stress management for clients.
- Provided holistic health coaching, resulting in improved overall wellbeing of clients.
- Executed over 50 wellness workshops to foster healthier lifestyles in community groups.
- Managed Continued Professional Development (CPD) to stay up-to-date on current industry developments and technology advancements.
Sales supervisor
Whitelines Fashion Boutique Ltd
Radcliffe, Borough of Bury
1990.09 - 2005.12
- Managed customer queries to improve the overall service experience.
- Promoted exceptional customer service by engaging clients on the sales floor, building positive rapport, answering product queries and handling complaints.
- Established strong client relationships, which resulted in repeat business.
- Boosted store reputation by delivering top-notch customer service with over 100 private clients.
- Delivered excellent customer service by addressing and resolving issues promptly.
Education
Higher National Diploma - Business & Finance
University of Salford
Salford 1991.09 - 1993.07
Skills
- Calm under pressure
- Communication skills
- Guest relations
- Telephone etiquette
- Professional demeanour
- Personal grooming standards
- Active Listener
- Microsoft Office Suite
- Public speaking
- Product knowledge
- Customer Service
Websites
Affiliations
- Nature Walking
- Sourdough making and cooking
- Taekwondo beginner
- Meditation
Certification
- Reiki Healing Levels 1 & 2 and Master Level Practioner/Teacher
- Non-Linear Movement Method TM - Certification with Michaela Boehm
- Embodied Female Pleasure TM - Certification for coaching
References
References available upon request.
Timeline
Wellness consultant
Reiki Corner Ltd
2016.07 - Current
Higher National Diploma - Business & Finance
University of Salford
1991.09 - 1993.07
Sales supervisor
Whitelines Fashion Boutique Ltd
1990.09 - 2005.12