Nicola Palmer
Bargoed,Caerphilly County Borough
Summary
Accomplished planner with experience maintaining contract programmes to achieve planning objectives. Recognised opportunities and risks and developed responsive management strategies. Coordinated communications between cross-functional teams for timely project delivery. Aspiring Planner with excellent initiative and organisation skills seeks opportunity supporting high-value projects. Solution-focused with strong analytical thinking for responsive operational support. Hardworking and passionate with strong organizational skills eager to learn and develop. Ready to help team achieve company goals.
Overview
34
34
years of professional experience
12
12
years of post-secondary education
Work history
Planner
Caerphilly County Borough Council
Ystrad Mynach, Caerphilly County Borough
09.2017 - Current
- Conducted thorough research and analysis to identify project requirements, risks and potential challenges.
- Resolved project conflicts and issues promptly and efficiently, maintaining positive working relationships with stakeholders.
- Managed and coordinated multiple projects simultaneously, prioritizing tasks and allocating resources effectively.
- Forecasted costs and programme schedule to align with delivery assumptions.
- Participated in team meetings and discussions, providing valuable insights and suggestions.
- Provided administrative, clerical and logistical support to guarantee smooth operations and timely completion of tasks.
- Handled sensitive information with discretion and confidentiality, adhering to strict data protection protocols.
- Sought ways to improve processes and contribute to overall success of team and organisation.
- Completed tasks accurately and consistently with exceptional attention to detail.
- Supported cost and quantity estimations for improved work schedule planning.
- Forecasted timeframes, materials and costs to support forward-planning.
- Maintained up-to-date documentation of project timelines and milestones.
- Courteously receiving incoming telephone calls and taking messages as needed.
- Liaised with both management and team in constructive and positive manner.
centralised repairs clerk
Caerphilly County Borough Council
tir y berth, Caerphilly County Borough
09.2011 - 09.2017
- answered call from contract holders reporting housing repairs
- ensured data base was kept up to date .
- Received and actioned emergency repairs .
- Resolved customer complaints and answered queries.
Receptionist/cashier
Caerphilly County Borough Council
Bargoed, Caerphilly County Borough
09.2006 - 09.2011
- Provided clerical support to company employees, including copying, faxing and file management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed bookings using Booker software to schedule, cancel and re-arrange sports appointments.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Admitted guests into buildings to control site access.
- Signposted other services where appropriate using industry knowledge and contacts.
- Answered and helped resolve enquiries from clients, vendors and general public.
Retail store assistant
argos
Cardiff, cardiff
11.1998 - 09.2002
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Built lasting relationships with clients through customer service interactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished sales floor stock regularly to maximise customer purchases.
- Oversaw accurate labelling and packaging of stock.
- Interacted with customers whilst scanning and packing items, personalising shopping experience.
- Processed store deliveries, distributing products to storage areas and shop floors.
- Operated and maintained cash registers with sufficient cash floats.
- Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Escalated complex complaints to managers for assistance.
Shop floor supervisor
CRT design and packaging
Caerphilly, Caerphilly County Borough
05.1996 - 10.1997
- Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Delegated tasks based team members' strengths to improve productivity and quality of work.
- Managed team of 12 employees, providing ongoing training and guidance to maximise potential.
- Delegated tasks to staff to meet daily service requirements.
apprentice hairdresser
talk of the town
ystrad mynach , caerphilly
08.1989 - 09.1990
- Shadowed and assisted hairdressers with lightening techniques and colour corrections.
- Kept current with past and current hairstyles and trends to maintain high levels of hairdressing quality.
- Provided tea, coffee and other refreshments to promote client satisfaction.
- Processed payments and provided receipts and appointment reminder cards for upcoming bookings.
- Verified compliance with safety and sanitation standards for all salon services.
- Monitored and managed reception area, greeting clients and managing stylist flow to reduce wait times.
- Shampooed and conditioned clients' hair to prepare for scheduled services.
- Replenished salon retail products and identified items to be reordered.
- Prepared and mixed colour formulas for clients' hair.
Education
NVQ Level 3 - customer service
Ystrad Mynach College
Ystrad Mynach 09.2002 - 08.2005
NVQ Level 2 - finance
Ystrad Mynach College
Ystrad Mynach 09.2001 - 08.2003
hi tech skills - technical studies
Ystrad Mynach College
Ystrad Mynach 09.2001 - 08.2003
GCSEs - school
Heolddu Comprehensive School
Caerphilly 09.1984 - 08.1989
Skills
- Exceptional communicator
- Problem solving
- IT literate
- Policy implementation
- Data analysis
- Problem Solving
- Adaptability
- Compassionate
- functions well under pressure
- good atitude
Timeline
Planner
Caerphilly County Borough Council
09.2017 - Current
centralised repairs clerk
Caerphilly County Borough Council
09.2011 - 09.2017
Receptionist/cashier
Caerphilly County Borough Council
09.2006 - 09.2011
NVQ Level 3 - customer service
Ystrad Mynach College
09.2002 - 08.2005
NVQ Level 2 - finance
Ystrad Mynach College
09.2001 - 08.2003
hi tech skills - technical studies
Ystrad Mynach College
09.2001 - 08.2003
Retail store assistant
argos
11.1998 - 09.2002
Shop floor supervisor
CRT design and packaging
05.1996 - 10.1997
apprentice hairdresser
talk of the town
08.1989 - 09.1990
GCSEs - school
Heolddu Comprehensive School
09.1984 - 08.1989
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