Nicola Oakley

• Processing & validating applications for Property licenses and registrations issued by the Council
• Producing and issuing licenses
• Advising potential applicants on the licensing application process
• Responding to email and phone enquiries from internal and external partners, signposting queries to relevant areas
• Liaising with environmental health officers, arranging inspections of licensable properties.

• Acting as the first point of contact for all ISHA customers, contractors, and other stakeholders over the phone and in person ensuring that an excellent customer service always provided
• Handling all incoming calls, correspondence (via various means) and other queries at the first point of contact, accurately and consistently to deliver customer satisfaction, always maintaining a positive and professional attitude.
• Providing quality reception/front of house service to residents
• ·Accurately recording all customer contacts, and actions on the customer service management system - including the logging of, repairs, transactions, compliments, complaints and correspondence.
• Signposting and referring tenants to required teams to assist them in with query.

• Providing essential administrative support to the University of ‘Future Ready Mentoring' provision
• Responsible for all mentoring operations including data entry & reporting, finance processes and organising internal/external communications on behalf of the team
• Managing Team Inbox, Being the first point of contact for all email, telephone and face-to-face enquiries about Future Ready Mentoring.
• Oversaw databases to maintain updated records and accuracy.

• Working on busy service points and answering customer enquiries in person, over the phone and online.
• As the first point of contact for students, colleagues and visitors providing an excellent University student and colleague experience within the various service points in person and online
• Striving to resolve queries as much as possible at the first point of contact and referring to other departments when appropriate
• Responding to live chats, responding to student queries via 'tickets', Printing Student ID cards.

• Providing a customer focused service and being the first point of contact for enquires from residents via phone and email reporting repairs,
• Assisting with carrying out Tenancy Audits of multiple estates, performing basic inspection and recording responses of questionnaire
• Providing a customer focused service and being the first point of contact for enquires from residents via phone and email,
• providing quality reception/front of house service to residents providing administrative support to housing team contributing to smooth running of the housing management tea
• , responding to, and raising repairs for residents liaising directly with external maintenance contractors,
• Logging and distributing post, sending out rent payment cards.

• Welcoming patients and visitors into the department, registering patients and booking appointments,
• Providing administrative and reception duties contributing to the smooth & effective running of the department,
• Responding to emails, answering income phone calls, responding to patient enquiries.

• Providing administrative support Housing Management team in a fast-paced environment
• Providing excellent customer care as first point of contact for our real lettings tenants, landlords and partners
• Carrying out 'viewings' of properties for shortlisted residents
• Creating sign up pack for new tenants
• Raising repairs orders on behalf of tenants, sorting utility and council tax invoices.
• Handled high-volume telephone and email enquiries to minimise backlogs.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Used Microsoft Word and other software tools to create documents and clear communications

• Delivering excellent customer service, handling sales and cash, managing queries ushering customers, promoting Gift- Aid and donations, collecting visitor data and promoting email sign ups, providing information to customers
• Pro-actively upselling Museum's attractions to all customers to meet sales targets.

• Offering excellent customers service and in-store experience to customers, providing product advice to customers,
• serving and processing transactions at the till,
• promoting add-on sales, general housekeeping of the store.