Nicola Murrin
Victoria Mead,Exeter
Summary
Professional with 20 years of experience in healthcare, customer service, administration and self-employment. Strong communication and interpersonal skills enhance patient care and empathy. Proven success in fast-paced, emotionally demanding environments, including NHS and community care settings. Highly organised and adaptable, with expertise in managing multiple systems and responsibilities simultaneously.
Overview
34
34
years of professional experience
1
1
Certification
Work history
Personal Assistant / Carer / Healthcare Assistant
Self-Employed
Exeter
2021.09 - 2026.04
- Assisted clients with varied needs through personalised support in mental health, autism, and physical disabilities.
- Provided personal care, companionship, medication reminders, meal preparation, and overnight support to ensure effective service delivery.
- Coordinated social outings and activities to promote independence and reduce feelings of isolation.
Catering Manager
Self-Employed
Exeter & Plymouth
2016.01 - 2024.04
- Co-manage catering operations across multiple locations including events and venues
- Oversee stock, staffing, customer service, and day-to-day operations
- Ensure high standards of food safety and customer satisfaction
Nursing Assistant (Bank)
NHS
Exeter
2020.03 - 2022.08
- Assisted patients in navigating complex emotional and mental health challenges.
- Supported healthcare teams with daily tasks on adult mental health ward.
- Maintained patient care documentation and contributed to development of care plans.
Director & Owner
Home Help Services
Teignmouth, Devon
2008.06 - 2022.08
- Assisted in coordinating home help and cleaning services for clients.
- Supported in scheduling and invoicing processes to facilitate timely service delivery.
- Provided customer service to uphold client satisfaction.
Emergency Department Administrator (Bank)
NHS
Torquay, Devon
2018.09 - 2021.08
- Assisted with patient bookings at front desk in A&E.
- Responded to queries from patients and visitors.
- Supported staff in handling urgent cases efficiently.
Ward Clerk (Bank)
NHS
Torquay
2018.09 - 2019.04
- Provided administrative support across medical, maternity, and ICU wards
- Acted as key point of contact for staff, patients, and relatives
Brand Awareness Consultant
Self-Employed
Teignmouth
2015.01 - 2018.05
- Promoted local food and drink brands through events and social media
- Increased brand visibility and sales through direct engagement
Bartender / Hospitality Staff
Clifford Arms
Teignmouth
2008.01 - 2016.01
- Provided exceptional customer service in fast-paced bar and restaurant environment.
- Assisted with cash handling and maintained positive customer interactions.
- Supported team efforts to ensure smooth operations during peak hours.
Learning Support Assistant
Worcester College of Technology
Worcester
2006.01 - 2008.01
- Enhanced academic performance and built self-confidence in students with learning difficulties.
Switchboard Operator / Receptionist
West Mercia Constabulary
Worcester
2004.01 - 2006.01
- Handled non-emergency calls and directed enquiries appropriately
Sales Advisor
Bennett’s Insurance
Worcester
1999.01 - 2004.01
- Assisted customers with inquiries regarding insurance products.,Delivered support through effective communication during inbound calls.
Administrator
NHS
Worcester
1992.01 - 2000.01
- Completed NVQ Level 1–3 in Business Administration
- Managed labour ward administration in maternity services
Education
GCSEs -
Nunnery Wood High School
WorcesterNVQ Level 2 - Business Administration
Worcester Acute NHS Trust
Worcester1992
NVQ Level 3 - Business Administration and Management
Worcester Acute NHS Trust
Worcester 1993
Skills
- Customer service and communication
- Empathy and support
- IT proficiency in Microsoft Office
- Ability to work under pressure
- Administrative and organisational skills
- Mental health care experience
- Self-motivation and business management
- Teamwork and independent work
Certification
•Care certificate
• First Aid at Work
• Food Safety & Hygiene Level 2
•Assessing and Managing Ligature
•Basic Life Support (BLS)
•Breakaway
•Clinical Risk (Level 1)
•Conflict Resolution
•Equality and Diversity
•Fire Safety
•Fraud Prevention
•Health and Safety
•Infection Prevention and Control (Level 1)
•Infection Prevention and Control Level 2 - (Inpatient)
•Information Governance
• mental Capacity Act (Level 1)
•Moving and Handling (Inpatient)
•NEWS (National Early Warning Score)
•PREVENT (Basic Awareness)
•Restraint
•Safeguarding Adults (Level 1)
•Safeguarding Adults (Level 2)
•Safeguarding Adults (Level 3)
•Safeguarding Children (Level 1)
•Safeguarding Children (Level 2)
•Safeguarding Children (Level 3)
•Safeguarding Children Level 3 Enhanced
•Suicide Awareness,
•Suicide Response & Safety Planning
•The Oliver McGowan Training on Learning •Disability and Autism (eLearning)
Interests
In my spare time, I enjoy walking my dog, swimming, and socialising, as well as spending time with my family and pets. I also love travelling and experiencing new environments.
Languages
English
Native
Additional information
- Eligible to work in the UK
- Full, clean DBS
- Full UK driving licence
Timeline
Personal Assistant / Carer / Healthcare Assistant
Self-Employed
2021.09 - 2026.04
Nursing Assistant (Bank)
NHS
2020.03 - 2022.08
Emergency Department Administrator (Bank)
NHS
2018.09 - 2021.08
Ward Clerk (Bank)
NHS
2018.09 - 2019.04
Catering Manager
Self-Employed
2016.01 - 2024.04
Brand Awareness Consultant
Self-Employed
2015.01 - 2018.05
Director & Owner
Home Help Services
2008.06 - 2022.08
Bartender / Hospitality Staff
Clifford Arms
2008.01 - 2016.01
Learning Support Assistant
Worcester College of Technology
2006.01 - 2008.01
Switchboard Operator / Receptionist
West Mercia Constabulary
2004.01 - 2006.01
Sales Advisor
Bennett’s Insurance
1999.01 - 2004.01
Administrator
NHS
1992.01 - 2000.01
GCSEs -
Nunnery Wood High School
NVQ Level 2 - Business Administration
Worcester Acute NHS Trust
NVQ Level 3 - Business Administration and Management
Worcester Acute NHS Trust