Nicola Mumby
Grimsby,North East Lincolnshire
Summary
Highly skilled administrative professional with expertise in advanced administrative support.
Demonstrates proficiency in Microsoft Office and SAP purchasing platform and excels in documentation management, ensuring seamless office organisation and efficient diary and meeting management. Adept at handling confidential information with discretion, providing exceptional customer service and support, and monitoring performance to drive operational excellence. Strong communication skills facilitate effective collaboration across teams.
Organised and dependable with over 20 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
39
39
years of professional experience
8
8
years of post-secondary education
Work history
Management Assistant
Prax Lindsey Oil Refinery
Killingholme
04.2021 - 01.2026
- The primary function of the role is to provide full secretarial and administrative services for the Refinery's Management team including coordination of activities associated with this senior position are in close coordination with other Assistants across all refinery departments. This entails having excellent communication skills and extensive administration experience and a good working knowledge of Microsoft Software, SAP, Document Management Systems and SharePoint/Intranet applications. Key responsibilities are:
- Data Management: Organise and maintain departmental data structures on SharePoint.
- Register Oversight: Manage blind list registers.
- SAP Operations: Handle requisitions, reservations, work notifications, expenditure analysis, and invoice reconciliation.
- KPI Monitoring: Compile monthly updates on KPIs including safety meetings, audits, procedures, housekeeping, and personnel development.
- Meeting Coordination: Organise department meetings and record minutes.
- Internal Communication: Disseminate relevant updates via email and LOR Database.
- Reporting: Provide monthly reports on outstanding procedures and standing orders for Business Teams.
- Supply Management: Manage ordering and inventory of stationery and printed material
- I am also a Representative of the Day Staff Forum which includes meetings with Management to discuss important matters on site.
Administrative Assistant
Intertek
Immingham
04.2010 - 04.2021
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Facilitated internal communication.
- Data input of Road Vehicles/Analysis results onto SAP system.
- Coordinated office operations by handling phone inquiries and managing correspondence.
- Communicated daily shipping updates to clients by email.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Maintained stock levels to avoid shortages in office supplies.
- Managed front desk duties to ensure smooth operation of reception area.
- Updated company databases by inputting new employee contact information and employment details.
- Interacted professionally with clients providing excellent service at all times.
- Supported accurate record-keeping with proficient data entry skills.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Wrote professional letters, emails and memoranda for business communication.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
Voluntary Teaching Assistant
Macaulay Primary
09.2009 - 01.2010
- Aiding children with reading, writing and daily lessons.
- Worked closely with teachers to implement engaging lessons which improved student participation.
- Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
- Aided in the supervision of children during break times further ensuring their safety while on school premises.
Admin Officer
DWP
Grimsby
08.2005 - 01.2007
- Assisted senior staff with administrative tasks to support high-priority responsibilities.
- Met deadlines for administrative duties to reduce disruption for colleagues and workflows.
- Delivered customer service that enhanced client satisfaction.
- Engaged in departmental meetings by sharing insights and suggestions.
- Managed incoming calls to effectively address enquiries and complaints.
- Handled confidential documents with care to maintain data security.
Insurance Clerk
North Lincs Insurance
Clee
03.2001 - 01.2005
- Provided detailed information about insurance policies to prospective clients.
- Liaised with insurers and solicitors for smooth claim settlement process.
- Managed client files to ensure accuracy and confidentiality.
- Participated actively in team meetings contributing valuable insights based on experience in frontline operations.
- Coordinated closely with underwriters for accurate policy issuance.
- Carried out administrative tasks efficiently, maintaining an organised work environment.
- Processed claims for efficient customer service.
- Maintained strong relationships with existing clients through regular communication and excellent service delivery.
Process Operative
Youngs
Grimsby
02.1997 - 08.2000
- Food Packaging on a process line
Catering Assistant
Grimsby Council
05.1996 - 01.1997
- Catering at functions & cash handling at Grimsby Town Hall and Grimsby Auditorium.
Data Input Clerk
Express Dairies
Grimsby
02.1994 - 05.1995
- Maintained excellent attention to detail whilst entering a high volume of information into databases,.
- Verified correct data input with thorough quality control checks.
- Executed general administrative duties to aid overall office workflow efficiencies,.
- Handled transactions at till smoothly to ensure accurate cash handling and quick checkout process.
- Sorted and distributed invoices, improving office organisation.
- Completed end-of-day cash reconciliation accurately, ensured financial accountability.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
Youth Training Scheme – Administration
Birds Eye Walls
Grimsby
08.1986 - 03.1988
- Training in all the administration departments learning office skills within each department.
Education
Mental Health First Aid
MFHA England
06.2023 - 01.2026
GCSE Maths
Grimsby College
01.2010 - undefined
In-house Training on Equality and Diversity
DWP
05.2005 - undefined
Sage Line 50, Technology ECDL
Grimsby College
09.2000 - undefined
RSA Word Processing Stages I – Pass, RSA Word Processing Stages II – Distinction, RSA Typing Stages 1 - Pass, Pitman Office Practice – Stage I - Credit, City & Guilds in Communication Studies – Distinction & Credit, Pitman Typewriting - Advanced
South Bank Business College
08.1986 - 03.1988
CSE Grade 1 - English Language Grimsby, CSE Grade 1 - English Literature Grade 1, Typewriting – Elementary Pitman, Typewriting - Intermediate, CSE Grade 2 - Commerce, CSE Grade 2 - French CSE, Grade 3 - Maths
Hereford Secondary School
09.1982 - 05.1986
Skills
- Advanced administrative support
- SAP purchasing platform
- Documentation management
- Microsoft Office proficiency
- Customer service and support
- Performance monitoring
- Communication skills
- Confidential information handling
- Diary and meeting management
- Office organization
Employment Referees
- HR Department, Eastfield Road, Immingham, N E Lincs, DN40 3LW
- Human Resources Dept, Intertek, Academy Place 1-9 Brook Street, Brentwood, Essex, CM14 5NQ
Interests/Hobbies
Fishing, going for walks, swimming, car restoration, crosswords, and puzzles.
Timeline
Mental Health First Aid
MFHA England
06.2023 - 01.2026
Management Assistant
Prax Lindsey Oil Refinery
04.2021 - 01.2026
Administrative Assistant
Intertek
04.2010 - 04.2021
GCSE Maths
Grimsby College
01.2010 - undefined
Voluntary Teaching Assistant
Macaulay Primary
09.2009 - 01.2010
Admin Officer
DWP
08.2005 - 01.2007
In-house Training on Equality and Diversity
DWP
05.2005 - undefined
Insurance Clerk
North Lincs Insurance
03.2001 - 01.2005
Sage Line 50, Technology ECDL
Grimsby College
09.2000 - undefined
Process Operative
Youngs
02.1997 - 08.2000
Catering Assistant
Grimsby Council
05.1996 - 01.1997
Data Input Clerk
Express Dairies
02.1994 - 05.1995
Youth Training Scheme – Administration
Birds Eye Walls
08.1986 - 03.1988
RSA Word Processing Stages I – Pass, RSA Word Processing Stages II – Distinction, RSA Typing Stages 1 - Pass, Pitman Office Practice – Stage I - Credit, City & Guilds in Communication Studies – Distinction & Credit, Pitman Typewriting - Advanced
South Bank Business College
08.1986 - 03.1988
CSE Grade 1 - English Language Grimsby, CSE Grade 1 - English Literature Grade 1, Typewriting – Elementary Pitman, Typewriting - Intermediate, CSE Grade 2 - Commerce, CSE Grade 2 - French CSE, Grade 3 - Maths
Hereford Secondary School
09.1982 - 05.1986