Nicola Mulas
London,UK
Summary
Experienced Restaurant General Manager with a proven track record in successfully launching and managing restaurant operations. Proficient in overseeing all aspects of restaurant startup, from pre-opening preparations to post-launch operations. Skilled in team leadership, strategic planning, and ensuring exceptional customer experiences. Adept at fostering a positive work environment and optimizing operational efficiency to drive business growth. Seeking to leverage expertise and dedication to excellence in a dynamic restaurant environment
Overview
7
7
years of professional experience
1
1
Certification
Work history
(Opening) Restaurant General Manager
Mamalu Restaurant
London, Uk
06.2022 - Current
- Delivered high-quality results within budget and timeframe targets.
- Analysed operations to improve restaurant efficiency and service levels.
- Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
(Opening) Restaurant Manager
Artisans of Sardinia
London, UK
06.2021 - 06.2022
- Created team building initiatives to encourage upselling and meet revenue targets.
- Led by example in providing customers with attentive, professional restaurant service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
(Opening) Restaurant Manager
Vyta Covent Garden
London, Uk
03.2019 - 05.2021
- Recruited and trained high-performing team members to deliver faultless customer care.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
Restaurant supervisor
Laduree Covent Garden/Harrods
London, Uk
02.2017 - 02.2019
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Maintained excellent level of service in busy and demanding restaurant environment.
Education
Three-Year Academic Degree -
Music Accademy Isili
ItalyDiploma -
ITCG Gino Zappa Isili
ItalyWine & Spirit Education Trust
LondonPersonal LIcence Holder -
APLH
Languages
English
Fluent
Italian
Native
Spanish
Upper intermediate
French
Intermediate
Certification
Personal Licence Holder(APLH)
WSET Level 2
Certificate Health and Safety Essentials
Certificate Food Savety Hygiene level 3
Certificate Fire Awareness
Certificate First Aid Appointed Person
Certificate Food Allergy Awareness
Certificate HACCP level 2
Timeline
(Opening) Restaurant General Manager
Mamalu Restaurant
06.2022 - Current
(Opening) Restaurant Manager
Artisans of Sardinia
06.2021 - 06.2022
(Opening) Restaurant Manager
Vyta Covent Garden
03.2019 - 05.2021
Restaurant supervisor
Laduree Covent Garden/Harrods
02.2017 - 02.2019
Three-Year Academic Degree -
Music Accademy Isili
Diploma -
ITCG Gino Zappa Isili
Wine & Spirit Education Trust
Personal LIcence Holder -
APLH