Nicola Mitchell
Summary
Accomplished professional with extensive expertise in customer service, and administrative support. Demonstrates proficiency in Microsoft Office Suite, including Word and Excel, invoicing. Proven track record in export operations, sales, and project management, with a strong understanding of shipping regulations. Adept at handling customer complaints and coordinating deliveries to ensure outstanding customer service. Career goals include leveraging skills in relationship management and problem-solving to drive operational excellence and enhance client satisfaction.
Overview
33
33
years of professional experience
Work history
Customer Sales Support Coordinator
Foxconn interconnect Technology
Fleet
06.2019 - Current
- Dedicated professional with extensive experience in logistics coordination and customer service
- Proven track record in processing orders, managing inventory, and resolving customer inquiries to ensure satisfaction
- Skilled in assisting with new projects and driving operational efficiency.
- Answered emails from clients.
- Managed and prioritized varied and busy workload to meet deadlines.
- Trained and assigned tasks to team members.
- Coordinated project meetings, documenting key action items and decisions.
- Registered new customer account details in system.
- Coordinated logistics, operations and transport services for smooth delivery management.
- Utilized proprietary software to maintain client records and data, verifying accurate data entry to avoid errors.
Project Support Administrator - Redundancy
PelGar International
03.2018 - 06.2019
- Experienced professional with a strong background in product development, compliance, and project coordination
- Demonstrated ability to develop product specifications, ensure legal compliance, and drive efficient production processes
- Skilled in collaborating with cross-functional teams and managing new projects to achieve organizational objectives.
- Documented completed works for accurate progress and performance monitoring.
- Worked closely with management to manage staff levels and allocate resources for production plans.
Sales Administrator
Acorn Packaging
Farnham
06.2016 - 03.2018
- Delivered outstanding administrative support for smooth sales operations.
- Devised efficient filing system, ensuring easy access to critical documents.
- Coordinated with the sales team, enhancing overall productivity.
- Ensured prompt delivery of orders, leading to increased customer loyalty.
- Maintained sales documentation and customer records in company database.
- Responded to inbound customer email, telephone and social media enquiries promptly.
- Resolved customer queries using in-depth product and service knowledge.
- Placed customer orders, providing guidance on product delivery timeframes.
PA/Sales
Cyprus Fruit Covent Gardens
Battersea
08.2005 - 03.2016
- Optimised time management by creating effective work schedules.
- Facilitated smooth office operations by maintaining office supplies inventory.
- Handled incoming calls professionally, ensuring excellent customer service delivery.
- Ensured timely responses to emails to enhance communication flow.
- Developed filing systems, improving document accessibility and security.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
Installation co-ordinator
Anglian Windows
07.1997 - 08.2005
- Proficient operations coordinator with a focus on efficiency and client satisfaction
- Skilled in arranging job schedules for fitters, processing wages with precision, and delivering exceptional customer support
- Experienced in handling daily administrative tasks to ensure seamless operations.
Accounts officer
KLM Royal Dutch Airlines
05.1992 - 07.1997
- Experienced Accounts Administrator with a background in managing financial transactions, data entry, and providing administrative support
- Skilled in working with travel agents, balancing books, and handling accounts-related tasks efficiently
- Completed a degree in Accounts from Amsterdam, with additional experience in airport ticketing.
- Seasoned professional adept in overseeing operational and financial tasks with precision and professionalism
- Skilled in banking operations, customer service, stock management, and financial administration
- Proficient in managing staff salaries, credit control, and import/export processes to ensure organizational efficiency and compliance.
- Communicated with clients directly, answering requests for quotations and general queries.
- Delivered first class customer care through polite, professional service.
- Received and distributed incoming mail for occupants.
Education
A Level - Business studies
Richmond-upon-Thames College
RichmondSkills
- Microsoft Word
- Customer Service
- Management
- Invoice processing
- Outstanding customer service
- Front Desk
- Microsoft Office
- Export operations
- Sales
- SAGE Accounts
- Data Entry
- Administrative support
- Invoicing
- Microsoft Excel
- Client liaison
- Communication
- Relationship management
- 1st and 2nd line support
- Problem-solving
- Monitoring accounts
- Banking procedures
- Finance procedures
- Wage processing
- Bought ledger
- Credit control
- Project management
- Operations
- Target setting experience
- Shipping regulations understanding
- Monitoring sales performance
- Coordinating deliveries
- Handling customer complaints
- Order processing
Timeline
Customer Sales Support Coordinator
Foxconn interconnect Technology
06.2019 - Current
Project Support Administrator - Redundancy
PelGar International
03.2018 - 06.2019
Sales Administrator
Acorn Packaging
06.2016 - 03.2018
PA/Sales
Cyprus Fruit Covent Gardens
08.2005 - 03.2016
Installation co-ordinator
Anglian Windows
07.1997 - 08.2005
Accounts officer
KLM Royal Dutch Airlines
05.1992 - 07.1997
A Level - Business studies
Richmond-upon-Thames College
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