Nicola McLean

• Providing advocacy support via telephone, video call and in person to anyone seeking to access Social Security Scotland benefits, in particular Adult Disability Payment, Pension-age Disability Payment, and Child Disability Payment.
• Acting as scribe for clients who require this service.
• Providing third-party representation to clients at First-tier tribunal hearings.
• Holding drop-ins at venues around Midlothian and East Lothian to promote and provide advocacy support.
• Networking with other third sector and local authority organisations.
• Facilitating group advocacy which includes taking minutes at group advocacy.
• Writing reports for commissioners, Scottish Government, in relation to group advocacy.
• Logging detailed case notes on customer relationship management system, Salesforce.
• Carrying out risk assessments for in-person appointments.
• Effective time management in order to meet KPIs in regard to making contact with clients and completing all administrative work.
• Working within scope of confidentiality policy in respect of safeguarding and adhering to GDPR in every aspect of role.

I left this role as on being TUPEd from VoiceAbility to ADS they were unable to honour transfer to Angus team for relocation from Midlothian to Angus.

• Working as self-employed artist alongside other part-time employment.
• Painting original art and illustrations.
• Completing commissioned paintings.
• Maintaining social media and website presence.
• Marketing and promoting artwork.
• Liaising with clients online and in person.
• Writing art blog.
• Creating and filming painting tutorials.
• Writing artist statements and creating work for exhibitions.
• Processing paperwork and completing tax returns.

• Providing cover for annual leave and illness on ad hoc basis.
• Assisting customers with book loans and returns.
• Sorting and reshelving returned books.
• Registering and issuing library membership to new clients.
• Providing printing and photocopying services.
• Assisting with queries for library computer usage.
• Responding to customer queries.

This position finished as I relocated from Caithness to Midlothian.

• Cleaning out animal housing.
• Walking dogs and socialising animals.
• Feeding animals.
• Administering medication.
• Dealing with customers in person and by phone.
• Completing rehoming documentation.
• Providing care for wildlife prior to relocation to wildlife centre for rehabilitation, or return to wild.
• Feeding orphaned birds and infant mammals.

This was a temporary contract but I continued to volunteer once a week until I moved away in March 2024.

• Copy typing.
• Drafting reports/letters.
• Filing/binding documents.
• Liaising with clients.
• Diary management.
• Event organising.
• Payroll.
• Staff Rota Management.
• Fundraising administration.

I left to take up position with Scottish SPCA.

• Audio transcription.
• Copy typing.
• Drafting reports/legal documents.
• Proofreading/editing draft documentation.
• Liaising with clients.
• Diary management.
• Event organising.
• All admin in respect of Trainee programme.

Relocated to Scotland with my husband’s work.

• Audio transcription.
• Copy typing.
• Drafting reports/legal documents.
• Proofreading/editing draft documentation.
• Liaising with clients.
• Diary management.
• Event organising.
• Cataloguing and ordering books/CDs and maintaining company library.

I left to take up position with Cleaver Fulton Rankin.

• Moved to Mills Selig.

• Moved to CSA.

• Funding for this post was not renewed.

• Relocation from Liverpool to N.Ireland.

• This was a temporary position for 6 months.

• Relocated to Liverpool.

• Moved to Dell Computers.

• Returned to Ireland.

• Took up employment with Aspro Holidays.