Summary
Overview
Work History
Education
Skills
Timeline
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Nicola McDonagh

Nicola McDonagh

Essex,England

Summary

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

1
1

2 Years

Work History

Carer

Lodge group care
Essex, England
09.2021 - Current
  • Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
  • Created positive relationships with clients through practical support and companionship, improving overall quality of life.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
  • Managed aggressive and threatening behaviour, working with clients suffering mental health disorders.
  • Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
  • Administered client medication with care and precision, prioritising health and comfort.

Bar Manager

Alicia Chambers
London, England
11.2015 - 03.2020
  • Protected brand image by delivering exceptional bar presentation and maintenance.
  • Organised special events and functions and corporate lunches.
  • Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Led team to deliver outstanding hospitality operations.
  • Ordered beverage and equipment stock by analysing sales and customer trends.
  • Monitored bar expenses and operations to minimise costs.
  • Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.

Delivery Driver

Stuart Townsend
Enfield, England
09.2013 - 12.2014
  • Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
  • Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
  • Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
  • Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.

Education

Certificate in customer service training - Customer Service Training

Alison Online Training
London
07.2013 -

EDI level 2 award in door supervision - Conflict Management and Physical Intervention

London School of Economics
London
12.2013 -

Skills

  • Customer service
  • Safety compliance
  • Local traffic regulations
  • Reporting and documentation
  • Local route knowledge
  • Vehicle inspections
  • Elderly care expertise
  • Trustworthy and reliable
  • Health and safety adept
  • Well-organised

    • Safeguarding knowledge

Timeline

Carer

Lodge group care
09.2021 - Current

Bar Manager

Alicia Chambers
11.2015 - 03.2020

EDI level 2 award in door supervision - Conflict Management and Physical Intervention

London School of Economics
12.2013 -

Delivery Driver

Stuart Townsend
09.2013 - 12.2014

Certificate in customer service training - Customer Service Training

Alison Online Training
07.2013 -

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Nicola McDonagh