Nicola Martin
Ramsey,Cambridgeshire
Summary
Accomplished professional with expertise in quality assurance methods and Excel spreadsheet mastery, demonstrating a strong understanding of supply chain processes and project lifecycle knowledge. Proven leadership proficiency ensures effective team management and deadline adherence, while adept schedule management and financial reporting skills support organisational goals. Committed to compliance understanding and client relationship building, with a focus on KPI management and project problem-solving. Skilled in report generation, budgeting, and financial analysis, showcasing resilience under pressure. Dedicated to health and safety compliance and team leadership, aiming to drive success through strategic initiatives.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Programme & Performance Coordinator
Eurovia Specialist Treatments (EST), Stilton
Stilton, Cambridgeshire
01.2025 - 11.2025
- Working as part of a team plan, manage, and coordinate multiple operational works activities and work closely with the Permitting and Communications Coordinator. The role includes elements of day-to-day management of Supply Chain Partners (SCP) and their performance. Also assist in the cost submission through Papyrus and the approval of SCP applications.
- Duties
- Plan and allocate the necessary resource to fulfil the works programmes
- Create and keep works programmes up to date
- Distribute daily whereabouts
- Coordinate SCP to deliver programmes accordingly
- Manage the delivery of Works Information Bulletin and Advance Boards associated with our programmes
- Raise purchase requisitions for SCP and consumables when required
- Develop and maintain strong client and Supply Chain relationships
- Submission of SCP costs using Papyrus
- Contract cost monitoring using SAP
- Assist with customer enquiries relating to programme of works
- Submit CDM Information to clients relating to upcoming programmes
- Review SCP application submission
- Report and monitor Key Performance Indicators linked to the works programmes and activities
- To actively foster a positive staff morale engaging in Corporate Social Responsibility (CSR) days and office initiatives
- To expedite bespoke tasks as defined through the appraisal process or agreed with Line Manager.
- Submission of permits on Street Manager system in advance of works being completed.
- Liaising with Highways Authorities as required to ensure works go ahead wherever possible and manage through to completion.
- Ensure permit is opened and closed upon start and completion of works.
- Ensure a measure is provided by engineers on site, including submission of relevant paperwork and evidence of work.
Civils & Street Works Manager
RKM Utilities
Littleport, Cambridgeshire
08.2024 - 12.2025
- Civils Duties
- Manage the overall planning, coordination, and control of civil projects, ensuring they are completed on time, within budget and to the required quality standards.
- Liaise with clients, subcontractors, and suppliers to ensure that all aspects of the project are understood and completed to the required standards.
- Manage the project team, including subcontractors and suppliers, ensuring that they are working to the required standards and meeting project milestones.
- Prepare project budgets and schedules and ensure that they are adhered to throughout the project lifecycle.
- Support with managing P&L of the project, assist in generating monthly/weekly financial reports and ensuring the contract is profitable.
- Be responsible for ensuring crews are working efficiently, safely, compliantly and in line with company values.
- Participate in project decisions regarding technical approaches, cost and scheduling.
- Assist in establishing and maintaining governance arrangements for the delivery of the project, defining clear roles, responsibilities and accountabilities across all stakeholders with regular monitoring in place.
- Provide accurate and professional project reports for directors and clients.
- Weekly and monthly planning and control of finances by means of accurate estimation, forecasting, strong monitoring and control of spend.
- Monitor project progress and ensure that any issues are identified, resolved in a timely manner and raise early warnings where necessary.
- Ensure that all health and safety requirements are met on site.
- Ensure the Company procedures and policies are followed, and sustainability targets are achieved.
- Manage project risks and opportunities and ensure that the project is delivered in line with business objectives.
- Ensure that all project documentation, including drawings, specifications, and reports, are accurate and up to date.
- Produce project reports for issue to Client on a monthly basis, reporting on project progress and performance.
- Supporting all quality control requirements by coordination of benchmarks and liaison with all workforce and stakeholders.
- Supporting the QS with project information and manage the project functions.
- Street Works Duties
- Ensure that the “Safety at Street Works and Road Works” code of practice (red book) is adhered to by those undertaking works.
- Deliver statutory duties under the Traffic Management Act, New Roads and Street Works Act and other relevant highways legislation.
- Planning and coordinating the delivery of civil works to achieve required dates as requested by Project Managers.
- Running the work schedule and whereabouts for civils subcontractors.
- Coordinating the effective flow and quality of paperwork and information between Project Managers, Civil Supervisors and Subcontractors.
- Liaison with internal NRSWA staff to ensure appropriate and timely noticing/street work permitting is in place for works in the highway.
- Liaising with local authorities where necessary.
- Communicate with stakeholders at all levels including multi agency partners, Councillors (Parish, District and County), MPs, utility companies, public transport providers, senior managers as well as members of the public.
- Producing Monthly KPI’s.
- Regular review meetings with NCM and other internal/external parties where necessary.
- Liaising with key stakeholders regarding the management of FPN’s, S74’s, S81’s and other notifications/ requirements.
- Management of internal and external databases (such as Symology, Street Manager and internal spreadsheets).
- Manage an office team of NRSWA Co-coordinators (x2), Junior NRSWA Co-coordinators (x2), Junior Project Manager (x1) and Project Administrators (x2).
- Manage an operational team of 8 track crews, 4 box build crews, 2 blockage crews, 6 reinstatement crews, 3 Site Supervisors and the inhouse Traffic Management Department.
- Raise Subcontractor purchase orders and work order packs for issue.
Permit Co-ordinator
RKM Utilities
Littleport, Cambridgeshire
11.2023 - 07.2024
- To co-ordinate street works and permitting carried out by the Council, its agents and Utility Companies throughout the County whilst ensuring that they are carried out in accordance with the national conditions for Permit Schemes, Codes of Practice of the New Roads and Street Works Act 1991 and the statutory network management duty requirements of the Traffic Management Act 2004 all with minimum disruption to highway users.
- Coordination of major works and permit applications.
- Analyse the provisional advance applications (PAA) for major works and permit applications to ensure a coordinated approach is used to minimise traffic disruption.
- Oversee and deal with conflicts and find solutions
- Impose variations on permits
- Add works comments to permits
- Grant or refuse PAAs
- Analyse and agree Permit modification requests
- Analyse and then respond to traffic signal applications
- Collect and maintain records, manage data and performance information, accurate data entry into the back-office IT systems.
- Maintenance of the National Street Gazetteer for the Council, particularly in relation to the inclusion of planned works and streets subject to Section 58 notices for inclusion in the National Street Gazetteer.
- Compile and provide reports for Street Works Co-ordination meetings. Producing reports in order that re-chargeable costs/fees can be invoiced to the appropriate statutory undertakers.
- Issue job sheets for site inspections to check works durations and compliance within permit scheme. Instigate any additional follow up actions for enforcement of the permit. Issue, log and monitor Defect notices as well as Fixed Penalty Notices in relation to NRSWA inspections. Attend site meetings if required.
- Liaise and inform stakeholders about works Investigate complaints relating to permits and street works and see through to a satisfactory position. Coordinate with the IHMC and Events team to minimise disruption and conflicts between planned events and works
- Obtaining statutory undertakers plant information for highway maintenance/drainage/street lighting schemes as required by the Health and Safety at Work Act.
Operations Support Administrator
Tradelink Direct Ltd
March, Cambridgeshire
06.2023 - 10.2023
- Production scheduling
- Account management
- Process orders accurately and concisely
- Maintain a high quality of work for customers
- Manage customers’ delivery expectations confidently and efficiently
- To order composite door slabs and panels in a timely manner
- To ensure all orders are loaded and fully despatched to customers
- To ensure panel deliveries are fully inventoried, received and organised for despatch
- To log customer complaints and resolve where possible
Project Delivery Manager
John Henry Group
Longstanton
04.2021 - 05.2023
- Work with the Project Resource Scheduler to co-ordinate and organise crews.
- Oversee the project site including yard and back office. Ensure equipment is stored correctly and safely.
- Assist with planning and control of finances by means of accurate estimation, forecast to complete and strong monitoring and control of spend.
- Ensure any slippage/risk is identified and remedial or mitigating actions are suggested and implemented, balancing delivery with commercial impact.
- Support with managing P&L of the project, assist in generating monthly/weekly financial reports and ensuring the contract is profitable.
- Be responsible for ensuring crews are working efficiently, safely and in line with company values.
- Participate in project decisions regarding technical approaches, cost and scheduling.
- Assist in establishing and maintaining governance arrangements for the delivery of the project, defining clear roles, responsibilities and accountabilities across all stakeholders with regular monitoring in place.
- Provide accurate and professional project reports for directors and clients.
- Proactively communicate with clients on operational matters and the progress of jobs.
- In conjunction with procurement, ensure maintenance of adequate stock and materials with sufficient forward planning.
- Be the point of contact for customer complaints responding quickly and proactively to resolve issues, escalating when necessary.
- Carry out surveys and audits to ensure work is being done safely and to a high standard.
- Organise vehicles and ensure vehicle logs and paperwork is completed.
- Work with Operational Shared Services teams to ensure adequate noticing, resourcing and admin support.
- Work closely with other PDMs to ensure standardised processes, best practice and continuous improvement. Proactively share learning to improve operational processes across the Group.
- Take responsibility for overall health and safety on the project, coordinating and completing risk assessments and other documentation where needed.
- Line manage project team, applying performance management processes consistently across reports, setting clear expectations of performance and providing adequate support with training and development.
- Collect information as required for processing of team member wages, overtime, holiday, sickness and medical information by required deadlines.
- Ensure your work and that of your team is undertaken safely and in compliance with JHG policies and procedures.
- The Project Delivery Manager is responsible for recording the details and nature of the non-conformance, including for defects/damage, injury accidents and pollution incidents, identified on site and at the office, and for liaison with the Supervisor, to ensure site problems are addressed with the appropriate corrective action.
Diary Planner & Stock Controller
Rydal Communications Group LTD
Peterborough
07.2021 - 12.2021
- To manage the comms engineering diary and to ensure the CRM is checked for new orders. Booking in surveys and installations, liaising with the order delivery team for installation bookings and confirmations with customers, and geographically co-ordinate surveys and installations for the correct engineer or experience level – within a 2-hour commute where possible.
- To be main POC and manage the team of 4 engineers in all aspects including:
- Keep up to date training records and book courses when required or need refreshing.
- Process monthly overtime sheets, expense sheets and time sheets.
- Assist with leave, sick and absence requests ensuring the diary is updated and reorganised where needed.
- Book hotels when required.
- Package and dispatch kit for installations when required.
- To complete and sign the kit checklist with engineers when collecting kit, ensuring a full handover is completed and the engineer has all the kit required to complete an installation.
- Keep in daily contact, assist with any queries and send EOD to ensure the engineers have visibility of the coming week and months installations.
- Ensure the engineers vans are stocked and order replenishments when required.
- Respond to fault requests from the tech team, equipment requests from the customer service team and survey/installation requests from the Account Managers for existing customers in a timely manner. If required, book an engineer to attend or allocate and dispatch replacement kit.
- Ensure all areas of stock for comms installations were monitored and completed, including:
- Picking and allocating all stock required for installations including consumable items and additional items where required, also ensuring the CRM was fully updated with dispatch details.
- Picking and allocating stock items internally within the business for new starters and existing employees, also ensuring the CRM is fully updated.
- Order stock from suppliers for all new installations, existing customer installations and for the business to keep the stockroom fully stocked. Ensuring a PO is raised for every order and all information is inputted correctly into the CRM.
- Receive orders in, unpack and distribute to the stockroom, ensuring all received orders are fully processed on the CRM and any delivery notes passed to the accounts team.
- Continually assess stock levels of mostly used stock and order when levels reached the minimum or when required and deemed necessary.
- Process Winvic installation requests in a timely manner and within the contract terms. Liaising with Rydal IT for stock requirements, booking into the engineering diary, ordering stock from our suppliers ensuring deliveries are made to the Market Harborough office. Once all stock is received, to ensure the full receiving and dispatch process is completed on the CRM.
- Liaise with 3rd party installations team at busy periods, ensuring customers installation orders can be completed. To ensure all stock is ordered and delivered or dispatched to 3rd party team. Once all stock is received by the 3rd party team, to ensure the full receive and dispatch process is completed on the CRM.
- On a daily basis to update all trackers including stock ordered, stock allocated, installations and engineer’s jobs.
- When required undertake stoke taking duties and any other duties required by line manager.
Billing Administrator
Opals Group LTD
Woodston
10.2020 - 06.2021
- To produce weekly Status X Reports to progress WIP jobs for the company’s clients KN Circuit, Telent and MTS.
- To raise invoices on ZERO for completed Measures and One Bills for KN Circuit and Telent.
- To invoice fully completed jobs on WFM in a timely manner to ensure it hits the client’s measure or billing deadline.
- To make payments on WFM for invoiced jobs once One Bills, Green sheet and Measures have been received from clients.
- To review and analyse jobs daily to ascertain why it has not reached invoicing stage. Once identified, chase the relevant individual, team or coordinator to progress the job
- To chase contractors, Engineers and job coordinators for paperwork when required.
- Update all billing and invoice query trackers daily.
- Update all other spread sheets and trackers when required.
- To run the DFE Jeopardy report weekly and chase any pending DFE’s to progress jobs to the billing/invoice stage.
- To attend weekly WIP meetings to progress jobs to the final billing/invoice stage.
- To undertake any other duties required by my line manager.
Supplier Articles in Use (AinU)/Material Accountant
Babcock International, RAF Wyton
Huntingdon, Cambridgeshire
05.2019 - 09.2020
- To initiate, Progress and finalise of mandatory Inventory Musters as per current supply and MOD regulations.
- To initiate, Progress and finalise demands as per current supply and MOD regulations.
- The maintenance of statutory primary and secondary accounting records whether computerised or manual systems IAW MOD regulations.
- The production of management data using MID/MIS as required.
- To check in all vouchers on the registers once scrutinised by the Supply Manger.
- To check TDR’s and DR’s weekly and if any outstanding close down and update the financial lose registers.
- To collate all fuel receipts for ALLSTAR fuel cards from issued departments. To check against the statements and ensure all purchases are accounted for. Once accounted for file all receipts and a copy of statement, sending the original to station accounting department.
- To keep track of and clear all personnel from station when required. Once cleared to update MIS PERS on MIDJ and close down TPH.
- Is responsible for the Health & Safety of staff including visitors within the department IAW the Station SHE manual/MOD Regulations and HSAW Act 1974.
- In the absence of the Supervisor SCAS, to liaise with the Supply Manger.
- Additional tasking as detailed that is relevant within supply
Education
Stanground College
09.1991 - 06.1997
Skills
- Quality assurance methods
- Excel spreadsheet mastery
- Supply chain understanding
- Project lifecycle knowledge
- Leadership proficiency
- Deadline adherence
- Schedule management
- Financial reporting
- Employee management
- Microsoft Office
- Compliance understanding
- Client relationship building
- KPI management
- Project problem-solving
- Report generation
- Budgeting and financial analysis
- Resilience under pressure
- Health and Safety Compliance
References
References are available upon request.
Hobbies & Interests
I like to go hiking, walking and explore new places. I support my local non-league football and can be found at a game every Saturday. I like to cross stitch in my evenings and relax with my family.
Any further career history available upon request
Any further career history available upon request
Certification
Full clean driving license.
Timeline
Programme & Performance Coordinator
Eurovia Specialist Treatments (EST), Stilton
01.2025 - 11.2025
Civils & Street Works Manager
RKM Utilities
08.2024 - 12.2025
Permit Co-ordinator
RKM Utilities
11.2023 - 07.2024
Operations Support Administrator
Tradelink Direct Ltd
06.2023 - 10.2023
Diary Planner & Stock Controller
Rydal Communications Group LTD
07.2021 - 12.2021
Project Delivery Manager
John Henry Group
04.2021 - 05.2023
Billing Administrator
Opals Group LTD
10.2020 - 06.2021
Supplier Articles in Use (AinU)/Material Accountant
Babcock International, RAF Wyton
05.2019 - 09.2020
Stanground College
09.1991 - 06.1997