Nicola Margaret Wilson
Dalkeith
Summary
A dedicated professional with a strong foundation in research-informed practices and a keen interest in psychiatry and mood disorders. Demonstrates excellent communication skills, coupled with effective time and workload management, ensuring a professional and person-centered approach. Possesses technical proficiency that enhances the ability to deliver high-quality outcomes. Committed to advancing in the field of mental health, leveraging skills to contribute meaningfully to future roles.
Driven to inspire and develop others through clear communication and strategic planning. Demonstrates exceptional organisational skills and collaborative approach, ensuring effective training delivery and team success. Poised to make significant impact in [Desired Position] role.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
Work history
Customer Training Officer
Capital Document Solutions Ltd.
2014.11 - 2015.06
- Delivered client-facing training to large organisations, ensuring clear understanding of technical systems.
- Managed project timelines and adapted communication to extensive user needs.
- Identified gaps in staff knowledge, creating targeted interventions for resolution.
Office Manager
Limpet Technology Ltd.
2011.05 - 2014.08
- Led HR and health and safety processes, maintained sensitive records, and supported PDP development.
- Participated in internal research projects including competitor analysis.
- Administration of operations paperwork and maintaining HR records using Navision ERP system.
- Maintained company records in compliance with legal requirements.
Office Manager
Skoogmusic Ltd.
2010.10 - 2011.05
- Managed accounting processes, customer databases, and licencing records.
PA to Directors & Head Office Administrator
Macintyres of Edinburgh
2006.06 - 2010.10
- Oversaw internal operations, supported branding and marketing initiatives, and maintained staff records.
- Provide sales support to Directors and regularly liaising with new and established premium clients, including maintaining customer databases.
- Optimised time management by creating effective work schedules.
Customer Services Executive
RR Donnelly
2003.02 - 2006.06
- Responsible for purchasing print for public and private sector contracts.
- Established effective relations with clients and suppliers on public/private contracts, negotiated terms, and ensured client satisfaction.
Assistant Buyer
Findel Education, Manchester
2000.05 - 2003.01
- Managed procurement and supported product development.
- Briefing of catalogue page layouts to publications department and art direction of photographic shoots.
Education
MSc - Forensic Psychological Studies
The Open University
2021.01 - 2024.01
BSc (Hons) - Open Degree
The Open University
2016.01 - 2021.01
GCSEs -
Lochgelly High School
1991.01 - 1996.01
Skills
- Research-Informed
- Interest in Psychiatry & Mood Disorders
- Excellent Communication
- Time & Workload Management
- Professional & Person-Centred
- Technical Proficiency
Custom
Available on request.
Timeline
MSc - Forensic Psychological Studies
The Open University
2021.01 - 2024.01
BSc (Hons) - Open Degree
The Open University
2016.01 - 2021.01
Customer Training Officer
Capital Document Solutions Ltd.
2014.11 - 2015.06
Office Manager
Limpet Technology Ltd.
2011.05 - 2014.08
Office Manager
Skoogmusic Ltd.
2010.10 - 2011.05
PA to Directors & Head Office Administrator
Macintyres of Edinburgh
2006.06 - 2010.10
Customer Services Executive
RR Donnelly
2003.02 - 2006.06
Assistant Buyer
Findel Education, Manchester
2000.05 - 2003.01
GCSEs -
Lochgelly High School
1991.01 - 1996.01