Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Nicola Margaret Wilson

Dalkeith

Summary

A dedicated professional with a strong foundation in research-informed practices and a keen interest in psychiatry and mood disorders. Demonstrates excellent communication skills, coupled with effective time and workload management, ensuring a professional and person-centered approach. Possesses technical proficiency that enhances the ability to deliver high-quality outcomes. Committed to advancing in the field of mental health, leveraging skills to contribute meaningfully to future roles.

Driven to inspire and develop others through clear communication and strategic planning. Demonstrates exceptional organisational skills and collaborative approach, ensuring effective training delivery and team success. Poised to make significant impact in [Desired Position] role.

Overview

15
15
years of professional experience
13
13
years of post-secondary education

Work history

Customer Training Officer

Capital Document Solutions Ltd.
11.2014 - 06.2015
  • Delivered client-facing training to large organisations, ensuring clear understanding of technical systems.
  • Managed project timelines and adapted communication to extensive user needs.
  • Identified gaps in staff knowledge, creating targeted interventions for resolution.

Office Manager

Limpet Technology Ltd.
05.2011 - 08.2014
  • Led HR and health and safety processes, maintained sensitive records, and supported PDP development.
  • Participated in internal research projects including competitor analysis.
  • Administration of operations paperwork and maintaining HR records using Navision ERP system.
  • Maintained company records in compliance with legal requirements.

Office Manager

Skoogmusic Ltd.
10.2010 - 05.2011
  • Managed accounting processes, customer databases, and licencing records.

PA to Directors & Head Office Administrator

Macintyres of Edinburgh
06.2006 - 10.2010
  • Oversaw internal operations, supported branding and marketing initiatives, and maintained staff records.
  • Provide sales support to Directors and regularly liaising with new and established premium clients, including maintaining customer databases.
  • Optimised time management by creating effective work schedules.

Customer Services Executive

RR Donnelly
02.2003 - 06.2006
  • Responsible for purchasing print for public and private sector contracts.
  • Established effective relations with clients and suppliers on public/private contracts, negotiated terms, and ensured client satisfaction.

Assistant Buyer

Findel Education, Manchester
05.2000 - 01.2003
  • Managed procurement and supported product development.
  • Briefing of catalogue page layouts to publications department and art direction of photographic shoots.

Education

MSc - Forensic Psychological Studies

The Open University
01.2021 - 01.2024

BSc (Hons) - Open Degree

The Open University
01.2016 - 01.2021

GCSEs -

Lochgelly High School
01.1991 - 01.1996

Skills

  • Research-Informed
  • Interest in Psychiatry & Mood Disorders
  • Excellent Communication
  • Time & Workload Management
  • Professional & Person-Centred
  • Technical Proficiency

Custom

Available on request.

Timeline

MSc - Forensic Psychological Studies

The Open University
01.2021 - 01.2024

BSc (Hons) - Open Degree

The Open University
01.2016 - 01.2021

Customer Training Officer

Capital Document Solutions Ltd.
11.2014 - 06.2015

Office Manager

Limpet Technology Ltd.
05.2011 - 08.2014

Office Manager

Skoogmusic Ltd.
10.2010 - 05.2011

PA to Directors & Head Office Administrator

Macintyres of Edinburgh
06.2006 - 10.2010

Customer Services Executive

RR Donnelly
02.2003 - 06.2006

Assistant Buyer

Findel Education, Manchester
05.2000 - 01.2003

GCSEs -

Lochgelly High School
01.1991 - 01.1996
Nicola Margaret Wilson