Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Nicola Malley

23 Oldfield Crescent Stainforth Doncaster

Summary

In my current role as a Contract Co-ordinator at Sunbelt Rentals I have gained a vast array of skills as the job requires me to work from cradle to grave.

Firstly, the customers requirements, this is through phone conversations/emails. I then work in close contact with our site engineers, in house logistics team and finally our crews on site to successfully deliver a product on time and every time to fulfil the customers needs.

This requires me to be proficient in various systems such as: Microsoft 365, Big Change, HMS, and Superoffice.

This enables me to quote, diary book and secure to contract, alongside small invoice queries.

I am an accounts manager for a variety of large successful companies such as: Mitie Telecoms, KTL Telecoms, 4 Recycling (construction), M Group (construction/infrastructure), London Marathon Events, Tulleys Farm Events, as well as working with one off smaller companies.

I work in a high speed, daily changing fast environment in which I have to work in a timely manner whilst under pressure and problem solve quickly for the company to be as successful as it is.


Overview

26
26
years of professional experience

Work history

Contract Coordinator

Sunbelt Rentals
Chesterfield
05.2021 - Current
  • Carry out day-to-day duties which include email and telephone enquires about trackway products.
  • Work across a multitude of different systems to deliver products to internal and external customers.
  • Meet and deliver work successfully and accurately to tight deadlines and turnarounds.
  • Offer friendly, efficient customer service to a multitude of different customers/companies.
  • Support colleagues wherever needed.
  • Liaise with teams across the organisation to ensure products are delivered to customers within specified time frame and to our high standards.
  • Increased customer satisfaction by resolving issues in a timely manner and dealing with complex situations.
  • Trained new recruits through entire life cycle of contracts including new systems and who to contact regarding certain aspects of the job.
  • Maintaining contracts throughout the process, including the amendments of contracts where needed I.e. costing updates, timeframe updates, requirement updates.
  • Account manager for several industries such as telecoms and construction.

Hairstylist

The Hair Shop
Doncaster, Lincolnshire
07.1999 - 05.2022
  • All aspects of hairdressing, i,e, colouring, cutting, perming, straightening and styling hair.
  • Kept current on hair products an techniques.
  • Reception duties which included answering the phone, making appointments, cancelling/rescheduling appointments, dealing with any client queries and filling in client record cards.
  • Handled clients bill and cashing up on an evening.
  • Dealt with clients on a one to one basis and fulfilling client expectations.
  • All aspects of cleaning and sterilising the salon and tools.
  • Adapted my personality when working with all genders and all age groups.
  • Regularly updated knowledge of latest industry trends for improved services.
  • Handled customer complaints gracefully, ensuring their satisfaction at all times.
  • Developed loyal customer base through personalised service and attention to detail.

College Lecturer

The Hub Doncaster College
Doncaster, South Yorkshire
09.2004 - 10.2014
  • Lesson Planning
  • Writing schemes of work
  • Delivered salon and theory lessons
  • Set smart targets for students
  • Dealt with students/parents on a one to one basis regarding any personal problems or course needs or queries.
  • Attended in house training i.e. safe guarding young adults, health and safety, Data Protection Act and Equality and Diversity.
  • Identified students individual learning styles.
  • Mentored students for success with personalised guidance and support.

Education

NVQ Level 2 - Hairdressing

The Hub Doncaster College
Doncaster

NVQ Level 3 - Hairdressing

The Hub Doncaster College
Doncaster

A1 Assessors Award - Hairdressing

The Hub Doncaster College
Doncaster

PGCE - Hairdressing

High Melton College
Doncaster

Skills

  • Can work independently and within a team function
  • Able to use own initiative to resolve problems and identify additional work if necessary
  • Organised approach to work including the ability to prioritise specific tasks
  • Excellent people skills and able to communicate with a multitude of different audiences both internally and externally
  • Highly motivated and driven
  • Flexible and can adapt to different processes and working environments quickly
  • Can handle tight deadlines and the pressure that arises with it
  • Excellent time management skills
  • Able to deal with confidential information in line with safe data practices including GDPR and Data Protection Act 2018
  • Conflict resolution skills
  • Excellent time management skills

Affiliations

  • Travelling in our campervan to explore the countryside with our dog,
  • Golf
  • Avid reader
  • Going to music festivals

Timeline

Contract Coordinator

Sunbelt Rentals
05.2021 - Current

College Lecturer

The Hub Doncaster College
09.2004 - 10.2014

Hairstylist

The Hair Shop
07.1999 - 05.2022

NVQ Level 2 - Hairdressing

The Hub Doncaster College

NVQ Level 3 - Hairdressing

The Hub Doncaster College

A1 Assessors Award - Hairdressing

The Hub Doncaster College

PGCE - Hairdressing

High Melton College
Nicola Malley