Nicola Lord
Immingham
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Teaching Assistant
Oasis Academy Immingham
01.2021 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Customer Service Assistant
Farmfoods
08.2019 - 01.2021
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Customer Service Assistant
Iceland Warehouse
09.2018 - 08.2019
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
Lunchtime Supervisor
Eastfield Primary
03.2018 - 12.2018
- Increased efficiency of lunch service by directing children to appropriate seating areas and assisting with food distribution.
- Collaborated with school staff to implement effective strategies for managing student behavior during lunch hours.
- Enhanced student safety by diligently monitoring the cafeteria and playground during lunchtime.
- Contributed to creating a nurturing environment where students felt comfortable discussing personal issues or concerns with me as their Lunchtime Supervisor.
Hairdressing
Hairave
04.2011 - 05.2016
- Enhanced client satisfaction by providing personalized hairdressing services tailored to individual needs.
- Mentored junior assistants, improving their skills and confidence in executing various hairdressing techniques.
- Enhanced client satisfaction by providing personalized mobile hairdressing services at their preferred locations.
- Gained proficiency in various hairdressing techniques, such as cutting, coloring, and styling, through hands-on training under experienced stylists.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Assistant
Sainsbury's Local
03.2006 - 03.2009
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Described products to customers and how best to care for merchandise.
Education
No Degree - Teaching Assistant
LMP Education
Online07.2023
High School Diploma -
Grimsby College
Grimsby05.2012
Skills
- Positive Attitude
- Computer Skills
- Relationship Building
- Calm and Patient Demeanor
- Collaborative Teamwork
- Behavior Modeling
Timeline
Teaching Assistant
Oasis Academy Immingham
01.2021 - Current
Customer Service Assistant
Farmfoods
08.2019 - 01.2021
Customer Service Assistant
Iceland Warehouse
09.2018 - 08.2019
Lunchtime Supervisor
Eastfield Primary
03.2018 - 12.2018
Hairdressing
Hairave
04.2011 - 05.2016
Customer Service Assistant
Sainsbury's Local
03.2006 - 03.2009
No Degree - Teaching Assistant
LMP Education
High School Diploma -
Grimsby College
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