Summary
Overview
Work History
Education
Skills
References
Personal Information
Affiliations
Accomplishments
References
Timeline
Generic

Nicola Limby

Tottenham

Summary

Dynamic professional with over 30 years of sewing experience and a proven track record in customer communication at Citysprint. Recognized for creativity and attention to detail, I excel in problem-solving and time management, consistently delivering high-quality results while fostering strong relationships with clients and colleagues.

Overview

31
31
years of professional experience

Work History

Strategic Support Assistant

Citysprint
08.2023 - Current
  • I applied for this role internally whilst working for the Customer Service team
  • In this role I manage various accounts, for the business, ensuring the smooth day to day running and monitoring of various customer accounts, ensuring all bookings are on time and customers are kept up to date with their orders
  • I maintain contact with our customers and couriers through the entire booking process, offering logistical support when necessary and prompt time frames for any delays encountered
  • I also deal with invoices, answering queries, complaints, keeping records of all bookings
  • This is a fast pace department requiring a high level of attention, fast thinking and fast working, as the work is current and live
  • This department utilizes processes to effectively monitor and manage the accounts held
  • This is a home working role

Freelance Sewing

self employed
London
01.1995 - 03.2025
  • Continuation of developing my sewing skills i have worked privately for my own customers.
  • Wedding dresses/evening dresses
  • Made to measure clothing
  • Made-to-measure curtains and home furnishings.
  • Upcycling vintage clothing
  • customizing denim and leather
  • making dance outfits for theatre groups
  • baby and toddler clothing.

Customer Services Assistant

Citysprint
02.2021 - 08.2023
  • In this role, I worked from home supporting customers with their bookings and updating any queries the customer may need resolving
  • This involved taking bookings for clients using courier services within various industries
  • I use knowledge of health and safety to transport sometimes dangerous goods, in a safe and productive manner
  • I used my knowledge of the business product to sell the customer the best solution available and help them to make informed decisions about our products

Associate Practitioner, Specialist Mental Health Team

10.2019 - 03.2020
  • To provide care in the community for service users as a Mental Health Professional dealing with acute mental health concerns, working collaboratively to assess risk and safety of the patient to keep people in their homes, and out of hospital where possible
  • I formulated care plans and took care of my clients physical and mental health needs, making referrals where necessary and ensuring the needs of the patient are met
  • I relied heavily on my creative skills to help people in the community find purpose to help support them through their recovery as well as safeguarding those most vulnerable

Mental Health Support Worker

Brookside Adolescent Unit
05.2016 - 10.2019
  • To support young people and empower their families within an in-patient setting, as close to home as possible
  • Providing them with recovery focused interventions, person specific care plans, supporting them through their recovery and to continue their education
  • To provide effective management of crisis and risk within the unit and also the community, empowering Service-Users to be independent, as well as protecting and safeguarding those most vulnerable and in need
  • I studied and qualified for Associate Practitioner at Middlesex University whilst working at Brookside
  • I brought my creativity to this role with the introduction of therapeutic group classes
  • This idea I put to my managers, using evidence based research to showcase the importance of, and to facilitate artistic practice and study groups for young people
  • I won a Trust award for my work

Mental Health Ambulance Driver

Private Ambulance Service
02.2014 - 05.2016
  • To manage the safe transfer of Service-Users from various establishments in a safe and comfortable setting
  • Often transferring patients from High-Security establishments such as Courts and Prisons, also Maximum Security Mental Health Hospitals
  • This can sometimes be under emergency Blue-Light conditions with Service-Users that are often deprived of liberty and under Section of the Mental Health Act
  • My creative mind helped to create a comfortable environment for a safe and content transfer of all my patients

Deputy Transport Manager

Medical Services
02.2012 - 01.2014
  • To manage the safe transfers of all patients referred through the Transport Department of the Whittington Hospital, assessing the patients needs and allocating the correct vehicle with the correct level of care for each Patients physical requirements
  • To co-ordinate and facilitate the collection of all patients in all surrounding areas with a fleet of 7 vehicles and 1 HDU vehicle, to arrive at various departments in the hospital for treatment, on time

Ambulance Driver

M & L Ambulance Service
08.2010 - 01.2012
  • To collect patients and provide transport for those who require assistance to travel safely to their appointments in clinic, understanding their physical and emotional needs in order to do so
  • Establishing good rapport with our mostly elderly service users and creating a reliable, relaxed, safe and comfortable environment for patients to travel safely and confidently from home to hospital or hospital to hospital

J D McDougal
11.2008 - 08.2010
  • Here I was responsible for the correct measuring and cutting of the stage curtains we produced
  • I worked as part of the production team alongside other cutters, sewing machinists, the store and packaging guys
  • Accuracy was important in this role, and working to the specifications of the customer, as any mistakes would be costly and time consuming
  • Deadlines were important and adhered to at all times
  • I developed great skill and dexterity in the handling of these heavy duty fabrics

Site Operative

CA Blackwell
03.2006 - 05.2008
  • To create and provide a lunch time menu for all site operatives and clean all office cabins on site daily
  • I worked in this role when my son was small and I also had the responsibility of a 14 year old foster child

Production Manager

Anna Christina
07.1994 - 09.2005
  • Assist with the design of twice yearly bridal wear collections (30 dresses each show)
  • Also design finalising and pattern cutting of all dresses and create all costings for new designs
  • Alterations and assist with varied sewing duties, assisting machinists with making dresses and solely responsible for maintenance of dresses at trade shows. Repair any damaged beading work.
  • Prepare customers for fittings and make any alterations or adjustments to customer specifications.
  • Record keeping, customer orders, sample orders and stock. Meet with suppliers to establish fabrics for new collections.
  • Work with designer to create beautiful beading work for bodices and finalize any designs for new season.
  • Attend photo shoots for advertising.
  • Cut all dresses from delicate hand selected silk fabrics and provide a complete dress package for machinists.
  • report any design flaws to senior pattern-cutter and work together to resolve.
  • Inspect fabrics and dresses for imperfections and assist at the trade shows held twice yearly in Harrogate.
  • Provide all orders for stockists and maintain stock levels
  • Order in swatches, select fabrics and create embroidery designs for new samples as well as liaise with potential and existing clients, securing in-house collections and customer orders

Education

Foundation Degree - Mental Health

Middlesex University
01.2019

Fashion Design

Redbridge College of Further Education
Redbridge
01.1992

Canon Palmer RC High School
01.1990

Skills

  • Customer communication
  • Sewing 30 years experience
  • Time management
  • Record keeping
  • Team collaboration
  • Professionalism and etiquette
  • Creativity
  • Problem solving
  • Attention to detail
  • Customer service
  • sample cutting
  • Resourcefulness and initiative
  • Strong organization
  • Multi-tasking
  • Team building
  • Interpersonal communication
  • Interpersonal skills
  • Relationship building
  • Customer relations and communications
  • Excellent communication

References

  • Joanna Haines, Strategic Support Team Manager, jhaines1978@yahoo.co.uk
  • Sarah Cox, Senior Social Worker, sarah.cox29@nhs.net

Personal Information

Date of Birth: 11/11/75

Affiliations

  • swimming
  • reading
  • sewing
  • being creative/attend courses in jewellery making/stained glass/upholstery
  • diy and home decorating

Accomplishments

  • Trust award for my work in introducing sewing and making classes to young people in hospitals
  • Trust award for making 20+ sets of scrubs fr staff during Covid pandemic.
  • Make a Wish volunteering with terminal children at a Weekend long Disney production
  • Returning to Education age 41
  • maintaining and advancing my creative skills

References

References available upon request.

Timeline

Strategic Support Assistant

Citysprint
08.2023 - Current

Customer Services Assistant

Citysprint
02.2021 - 08.2023

Associate Practitioner, Specialist Mental Health Team

10.2019 - 03.2020

Mental Health Support Worker

Brookside Adolescent Unit
05.2016 - 10.2019

Mental Health Ambulance Driver

Private Ambulance Service
02.2014 - 05.2016

Deputy Transport Manager

Medical Services
02.2012 - 01.2014

Ambulance Driver

M & L Ambulance Service
08.2010 - 01.2012

J D McDougal
11.2008 - 08.2010

Site Operative

CA Blackwell
03.2006 - 05.2008

Freelance Sewing

self employed
01.1995 - 03.2025

Production Manager

Anna Christina
07.1994 - 09.2005

Foundation Degree - Mental Health

Middlesex University

Fashion Design

Redbridge College of Further Education

Canon Palmer RC High School

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Nicola Limby