Nicola Kenehan Ulloa

1. Optimised property operations:

• Streamlined maintenance for faster response time.
• Develop and implement effective property policies and procedures to streamline operations.

2. Enhance tenant satisfaction and occupancy rates:

• Reduced turnover by and improved satisfaction with comprehensive screening.
• Execute lease agreements, renewals, and terminations promptly and accurately.
• Proactively address tenant inquiries, concerns, and conflicts to foster positive tenant relations.

3. Ensure legal compliance:

• Maintained 100% compliance, avoiding penalties and legal issues.
• Timely submission of reports and permits, meeting all requirements.

4. Streamline administration and reporting:

• Saved administrative time with efficient record-keeping systems.
• Increased productivity by using property management software such as Jupix, ALTO and Property File.

• Provided compassionate support and assistance to elderly individuals.
• Assisted with personal care, including grooming, dressing, and toileting, while maintaining their dignity and respect.
• Monitored and supported their health by administering medications.
• Engaged in social activities, promoted mental stimulation, and created a positive and nurturing environment.

• Volunteered as a Spanish teaching assistant for students in years 9 to 11. I provided one-on-one and small group tutoring sessions, assisting them in improving their Spanish language skills and academic performance.
• Worked as an online Spanish tutor on Tutorful during my years at university for all ages.

• Addressed and resolved complex customer complaints in an efficient and friendly manner.
• Showcased product features and organised POS displays to maximise sales.
• Handled payments and refunds during busy periods to minimise customer waiting times.