Summary
Overview
Work history
Education
Skills
Additional Experience
Timeline
Generic

Nicola Jukes

Wakefield,England

Summary

Dynamic professional with a strong focus on customer satisfaction and proven expertise in people management and team leadership. Skilled in network building and adept at contract negotiation and administration, consistently driving successful outcomes. Committed to leveraging these competencies to foster collaborative environments and achieve strategic objectives.

Organised individual with motivational and aspirational outlook. Demonstrates strong project management and communication skills, ensuring seamless coordination and stakeholder engagement. Committed to driving impactful initiatives that enhance team efficiency and achieve organisational goals.

Seasoned professional with focus on event organisation and project management. Capable of streamlining operations, ensuring timely delivery and enhancing team collaboration. Utilises strong communication and problem-solving skills to drive successful outcomes.

Offering strong organisational skills and ability to coordinate tasks effectively. Knowledgeable about managing schedules, planning events, and maintaining clear communication with team members. Ready to use and develop problem-solving, time management, and interpersonal skills in [Desired Position] role. Organised individual with driven and aspirational mindset, bringing strong project management and communication skills. Demonstrates exceptional ability in planning and coordinating events, ensuring seamless execution and stakeholder satisfaction. Committed to delivering impactful results in [Desired Position] role.

Overview

27
27
years of professional experience

Work history

Full time organiser

TSSA
York, Yorkshire
2025.11 - Current
  • Led Reps to achieve better pay and work conditions
  • Maintained detailed databases, improving accessibility of information and resources.
  • Liaised with stakeholders to achieve objectives
  • Worked with branches to ensure they work efficiently.
  • Maintained clear channels of communication, improving teamwork and collaboration.
  • Executed successful tasks by coordinating all aspects from planning to implementation.

Ticket office

LNER
Wakefield, West Yorkshire
1999.07 - 2025.11
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency .
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Education

SVQ Level 2 - Organising within a union

Manchester College
Manchester
2026-03

Lever 2 certificate in trade unions - Employment Law

Conel college
London
2024-08

High School Diploma - Sport Science

Wakefield College
Wakefield
1995-08

City and guilds - Sport science

Wakefield college
Wakefield
1994-08

GCSEs - English

Wakefield college
Wakefield
1994-07

GCSEs - Maths

Wakefield college
Wakefield
1994-07

Skills

  • Customer focus
  • People Management
  • Network building
  • Team Leadership
  • Contract negotiation skills
  • Contract negotiations and administration

Additional Experience

Involved in local branch 

Represented my area for the Executive Committee of TSSA for 6 years 

Currently hold the National Executive for Labour Seat

Timeline

Full time organiser

TSSA
2025.11 - Current

Ticket office

LNER
1999.07 - 2025.11

SVQ Level 2 - Organising within a union

Manchester College

Lever 2 certificate in trade unions - Employment Law

Conel college

High School Diploma - Sport Science

Wakefield College

City and guilds - Sport science

Wakefield college

GCSEs - English

Wakefield college

GCSEs - Maths

Wakefield college
Nicola Jukes