Nicola Johnson
Wimborne Minster,Dorset
Summary
Accomplished professional with expertise in strategic operations management and multi-site leadership, driving business growth through effective P&L ownership and financial forecasting. Demonstrates proficiency in KPIs monitoring, HR & talent development, and RCVS practice standards, ensuring health & safety compliance and performance improvement across facilities. Adept at procurement management and enhancing client experience through complaint resolution and performance analysis. Committed to fostering team leadership with a positive attitude while maintaining rigorous time-management practices.
Overview
35
35
years of professional experience
Work history
Regional Operations Director
Medivet Group Limited
Poole , Dorset
06.2022 - Current
- Oversee operations across multiple practices, ensuring compliance and profitability.
- Managed full P&L responsibility while identifying growth opportunities.
- Collaborated with Finance to deliver budgets and forecasts efficiently.
- Enhanced client satisfaction and NPS through colleague development and process optimization.
- Ensured adherence to RCVS standards and health and safety regulations.
- Conducted regular practice visits to engage with partners and lead vets.
- Led teams to foster collaboration and achieve operational excellence.
- Held meetings with direct reports to disseminate information and conduct training sessions.
Area Manager
Medivet Group Limited
Poole, Dorset
09.2018 - 06.2022
- Oversaw daily operations for multiple practices, enhancing coaching and performance reviews.
- Led initiatives that boosted profitability, colleague engagement, and service quality.
- Managed absences and probation reviews while supporting HR-related cases.
- Facilitated recruitment by conducting interviews and onboarding key talent in clinical and operational roles.
- Analysed practice performance data to drive informed operational decisions and resource allocation.
Assistant Area Manager
Medivet Group Limited
Poole, Dorset
06.2016 - 06.2018
- Supported regional leadership in implementing operational frameworks and performance improvement plans.
- Assisted practices with human resources, financial planning, and client experience initiatives.
- Managed support staff in clinics during absence of Area Manager.
- Coordinated rota management to optimize staffing efficiency.
- Provided recruitment support to enhance team capabilities.
Head Registered Veterinary Nurse
Ark-Aid Vets
Poole, Dorset
08.1999 - 06.2016
- Assisted during surgeries with anaesthesia
- Managed pharmacy for efficient dispensation of medications.
- Performed radiography, urine tests and other routine and laboratory tests.
- Maintained cleanliness and hygiene of practice, creating safe environment for staff and patients.
- Mentored placement students and staff to encourage workplace learning and development.
- Calculated, prepared and administered medications under veterinarian instruction.
- Cleaned and sterilised equipment, instruments and materials used to treat animals to minimise risk of infection.
Student Veterinary Nurse
Ark-Aid Vets
Poole, Dorset
06.1996 - 08.1999
- Prepared operating theatre with necessary equipment.
- Monitored anaesthetised animals during surgery, ensured stable vital signs throughout procedure.
- Complied with all safety protocols during clinical procedures to minimise risk of harm.
- Maintained cleanliness and hygiene of practice, creating safe environment for staff and patients.
- Cleaned and sterilised equipment, instruments and materials used to treat animals to minimise risk of infection.
Student Veterinary Nurse
Best Friends Veterinary Practice
Christchurch
10.1994 - 06.1996
- Supported the vet during surgical procedures
- Monitored anaesthetised animals during surgery, ensured stable vital signs throughout procedure.
- Served as liaison between vet and client, ensuring clear communication.
- Prepared operating theatre with necessary equipment.
- Performed lab tests, aided in accurate diagnosis.
- cleaned and sterilised surgical equipment in line with practice procedures.
Veterinary receptionist
PDSA
Bournemouth, Dorset
03.1991 - 06.1994
- Answered client queries with detailed knowledge of pet care.
- Coordinated medication orders for timely collection by pet owners.
- Improved client satisfaction by providing clear instructions on post-visit animal care.
- Contributed to effective running of the practice by helping with general cleaning duties.
- Handled emergency calls calmly and efficiently, directing them to appropriate staff members.
- Organised veterinary records to ensure quick access during consultations.
- Maintained clean reception area, creating a welcoming environment for clients.
- Updated database regularly with current client information, aiding communication efforts.
- Facilitated successful veterinary consultations by preparing examination rooms prior to appointments.
- Promoted health protocols for pets by distributing relevant pamphlets and brochures to visiting pet owners.
- Assisted clients with check-in and admissions paperwork prior to treatment.
- Collaborated with medical staff to facilitate smooth patient flow and efficient clinic operations.
Education
Registered Veterinary Nurse (RCVS) - Veterinary Nursing
Lynwood School of Veterinary Nursing
Dorchester08.1999
Skills
- Microsoft Office proficiency
- Net Promoter Score management
- Performance improvement
- Health and safety compliance
- Human resources management
- Facilities management
- Procurement and supply chain
- Client experience enhancement
- Complaint resolution
- Team leadership
- Positive mindset
- Time management
References
References available upon request.
Timeline
Regional Operations Director
Medivet Group Limited
06.2022 - Current
Area Manager
Medivet Group Limited
09.2018 - 06.2022
Assistant Area Manager
Medivet Group Limited
06.2016 - 06.2018
Head Registered Veterinary Nurse
Ark-Aid Vets
08.1999 - 06.2016
Student Veterinary Nurse
Ark-Aid Vets
06.1996 - 08.1999
Student Veterinary Nurse
Best Friends Veterinary Practice
10.1994 - 06.1996
Veterinary receptionist
PDSA
03.1991 - 06.1994
Registered Veterinary Nurse (RCVS) - Veterinary Nursing
Lynwood School of Veterinary Nursing